領(lǐng)導力挑戰(zhàn)沖突和傾聽的習慣(編輯修改稿)
2025-02-11 01:26 本頁面
【文章內(nèi)容簡介】 firming what you think you know)There he goes again 下載（再確認你認為你知道的）他有來了 2. Listening by facts (Seems different)This is new聽事實（看起來不同）這是新的 3. Empathetic (Heart to Heart) I know exactly how you feel 同情心（心對心）我知道你的感受。 4. Generative (Future possibility) I feel connected to what you are （未來可能性）我感到和你說的有聯(lián)系。 RM20 Look at your story. Is there a victim? Is there a Villain?看看自己的故事。有受害者嗎？有壞人嗎？ We put our “story” in this status so we are helpless to control 的“故事”放到這個位置上，所有我們無法控制結(jié)果 Basic Principles of Collaborative Leadership Coaching領(lǐng)導合作的基本原則和指導 1. Focus on the situation, issue, or behavior, not on the 情況、問題、或行為 ,而不是人 2. Maintain the selfconfidence and selfesteem of others保持自信和其他人的自尊 constructive relationships ask for input保持良好的關(guān)系并要求投入 4。 Take initiative to make things by 。 beyond the 21 RM22 Conflict! It’s going to happen and it’s not bad for a team!沖突！總會發(fā)生但是對團隊不是不好！ 22 RM23 Conflict: OpinionsEmotions 沖突：觀念和情感 ?Perhaps you have observed young children of today. When a child really wanted something and the parents said no, what did the child do to convince them? ?也許你曾經(jīng)觀察過今天的孩子們。當一個小孩真想要一樣東西而父母不同意時，這個小孩會如何去做去說服他們？ RM24 Recent survey data indicates… 最近的調(diào)查顯示。 ?Managers in . spend about 25% of their time handling conflicts…美國的經(jīng)理人們花費他們 25%的時間去處理沖突。 RM24 – Negotiating over resources就資源談判 – Handling disagreements over policies or processes處理政策和過程中的分歧 – Dealing with plaints處理投訴 – Enforcing rules自我實施條例 – Managing inevitable frictions and resentments between people管理人們直間不可避免的摩擦及怨恨 RM25 Let’s determine different styles of handling conflict. 讓我們決定處理沖突的不同風格 25 RM26 Five Modes of Managing Conflict五種處理沖突的模式 RM27 The Five ConflictHandling Modes五種處理處理沖突的模式 RM27 From ThomasKilmann Conflict Mode Instrument by K. W. Thomas and R. H. Kilmann, 1974, 2023. Palo Alto, CA: Xi, Incorporated, subsidiary of CPP, Inc. Copyright 1974, 2023 by CPP, Inc. Used with permission. RM28 The Five ConflictHandling Modes: Win Lose Assessment 五
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