領(lǐng)導(dǎo)力挑戰(zhàn)沖突和傾聽(tīng)的習(xí)慣-免費(fèi)閱讀
【正文】 2023年 2月 10日星期五 下午 12時(shí) 2分 18秒 12:02: ? 1最具挑戰(zhàn)性的挑戰(zhàn)莫過(guò)于提升自我。 2023年 2月 10日星期五 12時(shí) 2分 18秒 12:02:1810 February 2023 ? 1空山新雨后，天氣晚來(lái)秋。 , February 10, 2023 ? 很多事情努力了未必有結(jié)果，但是不努力卻什么改變也沒(méi)有。 :02:1812:02Feb2310Feb23 ? 1故人江海別，幾度隔山川。 ? Summarize with SMART SMART方法總結(jié)行動(dòng)。 RM24 – Negotiating over resources就資源談判 – Handling disagreements over policies or processes處理政策和過(guò)程中的分歧 – Dealing with plaints處理投訴 – Enforcing rules自我實(shí)施條例 – Managing inevitable frictions and resentments between people管理人們直間不可避免的摩擦及怨恨 RM25 Let’s determine different styles of handling conflict. 讓我們決定處理沖突的不同風(fēng)格 25 RM26 Five Modes of Managing Conflict五種處理沖突的模式 RM27 The Five ConflictHandling Modes五種處理處理沖突的模式 RM27 From ThomasKilmann Conflict Mode Instrument by K. W. Thomas and R. H. Kilmann, 1974, 2023. Palo Alto, CA: Xi, Incorporated, subsidiary of CPP, Inc. Copyright 1974, 2023 by CPP, Inc. Used with permission. RM28 The Five ConflictHandling Modes: Win Lose Assessment 五種處理沖突的模式：贏輸?shù)脑u(píng)估 RM28 From ThomasKilmann Conflict Mode Instrument by K. W. Thomas and R. H. Kilmann, 1974, 2023. Palo Alto, CA: Xi, Incorporated, subsidiary of CPP, Inc. Copyright 1974, 2023 by CPP, Inc. Used with permission. Oute Key結(jié)果 ?LoseLose雙輸 ?WinLose贏輸 ?WinWin雙贏 LoseLose WinLose WinLose WinLose WinWin RM29 Think back on a situation of conflict. What was your style? 回想一下沖突的一個(gè)場(chǎng)景。 18 RM19 1. Downloading (Reconfirming what you think you know)There he goes again 下載（再確認(rèn)你認(rèn)為你知道的）他有來(lái)了 2. Listening by facts (Seems different)This is new聽(tīng)事實(shí)（看起來(lái)不同）這是新的 3. Empathetic (Heart to Heart) I know exactly how you feel 同情心（心對(duì)心）我知道你的感受。該小組分享責(zé)任。 6 When was this written? 這個(gè)是什么時(shí)候?qū)懙模? ? In the 6th Century在六世紀(jì) ? LaoTzu 老子 7 What does Research say that High Performing Teams Need? 研究顯示高效團(tuán)隊(duì)需要什么？ What Workers Need for Success工人的成功需要什么？ ? A culture that challenges them to be the best they can be一種使他們成為他們最好自己的文化 ? A sense of team that nurtures and supports –”in on it”一種能滋養(yǎng)與支持他們的團(tuán)隊(duì) ? Encouragement of the heart—empathetic
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