咖啡廳早餐自助餐服務程序(編輯修改稿)
2024-08-03 13:18 本頁面
【文章內(nèi)容簡介】 隨她到已安排的座位，并收取餐券。This way please. 這邊請。* 如有臺階，迎送員必須提醒客人： Be care step, please. 請小心臺階。* 告訴客人到自助餐臺取食物和看管好自已的物品。We have prepared the rich breakfast buffet for you. Please feel free / help yourself to take it. I hope you’ll enjoy it. Please take care of you luggage when you are morning around.我們餐廳已經(jīng)為您準備好了豐富的自助餐，請您到自助餐臺隨意選取食品，離座時，請保管好你的物品請慢用（指示動作）。* 如旅行團客人不愿按所安排的座位坐，可根據(jù)客人意愿安排就座。2）如客人不是旅行團：* 迎送員應詢問客人喜歡吸煙或禁煙區(qū)。 Would you like smoking area or non smoking area? 請問您喜歡吸煙區(qū)還是非吸煙區(qū)？ * 迎送員請客人跟隨她到餐桌旁。 This way please. 這邊請。* 途中詢問客人的姓名，并在服務過程中使用。 May I have your name, please? 請問先生，怎樣稱呼您呢？* 如有臺階，迎送員必須提醒客人： Be care step, please. 請小心臺階。* 到餐臺旁后，詢問客人對餐臺的意見： “ How about this table? / Is this table all right? Mrs. Smith.” 請問史蜜斯太太，這張臺好嗎？* 拉椅、讓座、鋪餐巾。 “Take a seat, Please!” 請坐！* 請客人出示住房卡，查核是否包早餐。 “May I have a look at your hotel passport, please.”* 如客人住房卡上印有“COAC”或“Including breakfast in coffee shop”的字樣，或客人住2123樓商務樓層（有另行通知的房號除外），告知客人房間是包自助早餐。請慢用。Mrs. Smith. Your room is including buffet breakfast. We have prepared the delicious breakfast buffet for you. Please feel free / help yourself to take it. I hope you’ll enjoy it.”先生/小姐，您的房間包括免費自助早餐的，我們餐廳已經(jīng)為您準備好了豐富的自助餐，請您到自助餐臺隨意選取食品，請慢用（指示動作）。* 如客人房卡上無包早餐的字樣，詢問客人喜歡散點還是享用自助早餐?！癢ould you like to have a la carte or buffet?”請問你喜歡散點還是自助餐呢？* 告訴用自助餐的客人到自助餐臺取食物和看管好自已的物品。We have prepared the rich breakfast buffet for you. Please feel free/help yourself to take it. I hope you’ll enjoy it. Please take care of you luggage when you are morning around. 我們餐廳已經(jīng)為您準備好了豐富的自助餐，請您到自助餐臺隨意選取食品（指示動作），離座時，請保管好你的物品，請慢用。3．迎送員把客情填寫
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