【正文】 （2）稱呼用語餐廳服務常用的稱呼用語有：對男外賓可稱“先生”，最好稱為“先生”。對已婚女外賓可稱“夫人”對未婚女外賓可稱“小姐”如不知道女賓已婚未婚，可稱“女士”，或寧稱“小姐”，切勿稱為“夫人”對有學位的可稱“博士先生”或“博士”對有軍銜的可稱“先生”，如“上校先生”對已婚的女賓可稱“夫人”，亦可稱“太太”。切勿稱“老太太”或“老大娘”。（3）問候用語餐廳服務中常用的問候用語有：見到客人都要分別時間主動問候：“您好！”“早安！”“晚安”或“多日未見您身體好嗎？”切忌問人家“到什么地方去了”，“吃過飯沒有”。見客人過生日應說：“祝您生日快樂！”對圣誕節(jié)那天見到客人時應說：“祝您圣誕快樂！”第一次見到文藝團體客人時應說：“祝你們演出成功！”第一次見到體育代表團時應說：“祝你們在比賽中獲勝！”第一次見到新婚旅游的客人應說：“祝你們新婚愉快，白頭到老！”見到客人生病時應說：“請多加保重，早日康復！”如天氣發(fā)生變化，見到客人時，應提醒客人：“請多加些衣服，當心感冒”或“請帶好雨具”。見客人離開酒店時應說：“歡迎您再來，謝謝您了”或“再見！”（4）間接稱謂語“一位男客人”，“一位女客人”“您的先生”，“您的太太”。（5）征詢語?！拔夷転槟鲂┦裁?？”“我沒聽清您的話，您再說一遍好嗎？”“如果您不介意，我可以……嗎？”“您還有別的事嗎？”（6）婉轉推托語“對不起，我不能離開，我用電話為您聯(lián)系一下可以嗎？”“承您好意，但是……”（7）餐廳專業(yè)禮貌用語“請問您喜歡用點什么飲料？”“請用茶”、“請您用酒”。“請問喜歡吃點什么？這是菜單，請您挑選?！薄澳牟松淆R了，請品嘗?！薄艾F(xiàn)在可以為您結帳嗎？”，“請您付款或在這里簽字”。“請您對我們的服務和菜肴多提寶貴意見”。餐廳常用詞匯Vegetables蔬菜類 bean豆white/flat/Frenchbean扁豆 horse/broadbean蠶豆kidneybean四季豆 beancurd豆腐pea豌豆 freshsoyabean毛豆Soyabean黃豆 soyabeansprout黃豆芽greenbeansprout綠豆芽 cowpea豇豆cabbage卷心菜 Beijing/Chinesecabbage大白菜cucumber黃瓜 onion洋蔥cauliflower花菜 asparagus蘆筍celery芹菜 cress水芹菜spinach菠菜 waterspinach空心菜turnip蘿卜 carrot胡蘿卜eggplant茄子 pepper胡椒red/greenpepper紅辣椒/青辣椒 bittermelon,balsampear苦瓜pumpkin南瓜 waxgourd冬瓜sponge/towelgourd絲瓜 summersquash西葫蘆mushroom蘑菇 driedmushroom香菇fungus木耳 driedlily金針菜parsley,coriander香菜 potato土豆sweetpotato紅薯 garlic大蒜blanchedgarlicleaves蒜黃 wateroat茭白taro芋頭 lotusroot蓮藕pickledChinesecabbage酸菜 potherbmustard雪里紅tomato西紅柿 lettuce萵苣bambooshoots竹筍 scallion大蔥leek韭菜 hotbedchives韭黃bolt菜苔 ginger生姜amaranth莧菜 crowndaisychrysanthemum茼蒿shepherd’spurse薺菜 waterchestnut荸薺fennel茴香 yam山藥kale甘藍餐廳預訂Basic Patterns基礎表達1. Hello, do I need to make reservations?你好，我需要訂位嗎？2. Are there any available tables?有空的桌子嗎？3. Do I need to e in advance to reserve a table?我需要預先來訂張桌子嗎？4. You can reserve a table over the 。5. Sorry, we don39。t accept ，我們這里不接受預訂。6. There is no need to reserve a 。7. Our busiest hours are between 68 。8. Do you accept reservations for parties over ten?我們的派對將超過晚上10點，可以在你們這里訂位嗎？9. What time do I need to arrive before you cancel my reservations?我要在幾點前趕到你們才不會取消我的預訂?10. Please be on 。11. Is everyone in your party here yet?你晚會上的人都到齊了嗎？12. Not yet, we are waiting for one more ，我們還在等一個人。Situational Dialogue場景對話: Hello, do I need to make reservations?你好，我需要訂位嗎？Hotel staff: There is no need to reserve a table. 沒必要訂桌子。Our busiest hours are between 68 。Sarah: I39。ll be ing at around 10 。Hotel staff: That39。s 。: Are there any available tables?有空的桌子嗎？Hotel staff: 。Tom: Do I need to e in advance to reserve a table?我需要預先來訂張桌子嗎？Hotel staff: We don39。t take 。Tom: Do you accept reservations for parties over ten?我們的派對將超過晚上10點，可以在你們這里訂位嗎？Hotel staff: No, not for big or small parties.不，我們這里不能舉行派對，大小派對都不行。: What time do I need to arrive before you cancel my reservations?我要在幾點前趕到你們才不會取消我的預訂?Hotel staff: Just please be on 。George: Okay, but in ，但萬一呢？Hotel staff: We cancel after thirty 。George: Okay, ，謝謝。4. Hotel staff: Is everyone in your party here yet?你晚會上的人都到齊了嗎Betty: Not yet, we are waiting for one more ，我們還在等一個人。Hotel staff: We need everyone here in thirty minutes before we can give you your ，這樣我們才可以給你已訂好的桌子。Betty: That39。s 。Substitution drills替換練習1. Do I need to e in advance to reserve a table?我需要預先來訂張桌子嗎？early早的 ahead之前2. You can reserve a table over the 。get獲得 ask for請求3. Sorry, we don39。t accept ，我們這里不接受預訂。Unfortunately,不幸的是Sorry to tell you, but很遺憾告訴你，但是......4. There is no need to reserve a 。You don39。t need to你不需要I don39。t suggest you我建議你不要5. Our busiest hours are between 68 。peak 高峰 prime主要的6. Do you accept reservations for parties over ten?我們的派對將超過晚上10點，可以在你這訂位嗎？groups團體 teams隊 tables桌子7. What time do I need to arrive before you cancel my reservations?我要在幾點前趕到你才不會取消我的預訂的?e來 get here來到這里8. Please be on 。Don39。t be 。You need to be here at your scheduled 。9. Is everyone in your party here yet?你晚會上的人都到齊了嗎？Has everyone arrived?大伙都到了嗎？All members showed up?所有人都出席了？10. Not yet, we are waiting for one more ，我們還在等一個人。Not exactly,不 Wait a minute,等一下Relative words and phrases相關詞匯1. habit of making reservations預訂的習慣2. fancy restaurants特別的餐館3. just walk in只是走進去4. in advance提前5. popular restaurants受歡迎的餐館6. available tables空桌子7. reserve a table over the phone打電話去訂桌子8. Is everyone in your party here yet?你晚會上的人都到齊了嗎？9. Sorry, we don39。t accept reservations.對不起，我們這里不接受預訂。10. cancel取消Supplementary vocabulary 補充詞匯1. Valentine39。s Day 情人節(jié)2. changing reservation 更改預訂3. confirming reservation 確認預訂4. peak hours高峰時期5. famous restaurants 有名的餐館6. crowded restaurants擁擠的餐館7. parties聚會8. vacant tables空桌子9. unavailable