服務(wù)設(shè)計(jì)ppt課件-資料下載頁
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【正文】 有趣的，及 時(shí) 的，完整的。音 質(zhì) ：音 樂 的 選擇 ，音量及清晰度10 清 潔 洗手 間 ，通道，座位地區(qū)11 感知到的 擁擠 度 由于 設(shè) 施的布局而感 覺 受到限制， 擁擠 ， 臟 亂 ＆ 約束， 尋 路的指示牌，和空 間Services that enableinteraction in its facilityRestaurantsHolidaysUniversityclassroomsPubsChats TransportationCell phonesShopping mallscaf233。s Senior’s clubsCan you think of any other services ????162。 That helps us make friends 162。 Share our feelings 162。 In short expand our social works. ? Business to Business (. trade councils, trade fairs, trade misions)? Business to Customer (. gyms, insurance, RSL)162。 Social service space is defined as ‘service space that prises of sociophysical elements and attaches a social meaning to the purchase of that service’ (Tombs and McCollKennedy 2022 p 449). Physical environmentSocial environmentSocial servicespace+ =Introducing “Social” Service SpaceA large number of studies showing benefits of being in social works:162。 Being in social works helps in:l Source of information (Bourdieu, (1985), Coleman, 1988)l Idea generation (Burt 2022)l Jobs opportunity, employee performance (Castilla 2022, Smith 2022)l Health (Ellis, J. A. (2022)l Trust (Putnam 1997) l Word of mouth (Brown, Broderick, Lee 2022) l Reduce isolation, loneliness, stress (Lang and Carstensen 1994)l Leisure activities (Glover, Hemingway 2022) Cont…162。 Maslow’s need hierarchy theory 162。 Stated the significance of social needs as one of the basic need 162。 Emphasizing the need to belong to munity or social works to witness a sense of belonging Physiological needSafety needSocial needSense of belonging, loveEsteem needSelf actualization
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