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we can improve on our customer care.uWe don’t need to change our customer service system right now. the trade magazine says we have a worldclass practice.10SummaryuIf a pany values its’ customers and their business, it’s worth it to give them some attention. As long as customers feel that they are being treated fairly and that the pany has their best interests in mind, they’ll probably keep ing back. In the long run, fostering customer loyalty usually pays rich dividends.11u一家公司如果認為其客戶及雙方的業(yè)務(wù)往來很重要,就必須給予足夠的關(guān)注。只要顧客感覺到他們受到禮遇,而且該公司也以最好的服務(wù)保障他們的利益,他們還會來光顧。就長遠來考慮,培養(yǎng)顧客的忠實度具有很好的回報率