質(zhì)量、改進(jìn)、團(tuán)隊(duì)-qit促進(jìn)員培訓(xùn)-資料下載頁
2025-05-22 10:52本頁面
【導(dǎo)讀】顧客滿意的產(chǎn)品或服務(wù)。改進(jìn)是指為改善產(chǎn)品的特性和(或)提高用於生產(chǎn)和交付產(chǎn)品的過。必要時(shí)，對(duì)結(jié)果進(jìn)行評(píng)審，以確進(jìn)一步的機(jī)會(huì)審核、顧客反饋和品質(zhì)管理體系評(píng)審也可用於。識(shí)別這些機(jī)會(huì)改進(jìn)是一種持續(xù)的活動(dòng)。由個(gè)別部們或跨功能小組,對(duì)品質(zhì)作出長(zhǎng)期或。以小組形式活動(dòng)，透過定期會(huì)議及其他活動(dòng)。改善工作重點(diǎn)是TQM，而達(dá)到目標(biāo)，必須跨。越各功能性部門之間障礙。如品質(zhì)問題非由品。管部門獨(dú)自負(fù)責(zé)。遵循PDCA循環(huán)/SDCA循環(huán)followPDCA/SDCA. 下一制程就是顧客thenextprocessis. 品質(zhì)管理中致力於提高有效性和效率的部份。完成所策劃的活動(dòng)並達(dá)到所策劃的結(jié)果程度的度量。所達(dá)到的結(jié)果與所用的資源之間的關(guān)係。流程設(shè)計(jì)processdesign產(chǎn)品/服務(wù)設(shè)計(jì)。維持是依照標(biāo)準(zhǔn)的作業(yè)程序來工作；
【正文】 project casefile notes 開支預(yù)算 expenses 人員工時(shí) 預(yù)計(jì)會(huì)議及整理資料工時(shí) workhours meetings and materials handling 設(shè)備費(fèi) 增加或租借費(fèi)用 equipment fee buy or rent FormalWin Consultants Ltd QIT Facilitator Training 專案計(jì)劃書注意事項(xiàng) project casefile notes 工具費(fèi)如夾具或工具 tools feed fixters and jigs 資財(cái)費(fèi) (雜項(xiàng) ) 如磁碟 , 影印費(fèi) ….. 等 other fees diskettes, copying…. FormalWin Consultants Ltd QIT Facilitator Training 效果設(shè)定 define results 即計(jì)算目標(biāo) , 一般應(yīng)數(shù)量化 , 如時(shí)間 , 百份率 , 直 /間成本等 set objectives, quantity, such as time, percentage, direct/indirect costs 主要行動(dòng) 重點(diǎn)工作 major activity important work 專案計(jì)劃書注意事項(xiàng) project casefile notes FormalWin Consultants Ltd QIT Facilitator Training 主要問題 —最大影響因素 major problem important impact 大日程表中的小項(xiàng)目可能是輔助專案 items in the master plan could be subprojects 專案計(jì)劃書注意事項(xiàng) project casefile notes 專案推行 project implementation FormalWin Consultants Ltd QIT Facilitator Training 領(lǐng)導(dǎo)要點(diǎn) leadership rules 計(jì)劃要三思 think thrice 尋根須三問 ask thrice 執(zhí)行 5W1H use 5W1H 會(huì)前檢查 ,會(huì)後檢討 check before meeting, review after meeting 時(shí)加激勵(lì) motivate 安內(nèi)協(xié)外 harmonize FormalWin Consultants Ltd QIT Facilitator Training 團(tuán)隊(duì)守則 team rules 分工為合作 division of work is for cooperation 凡事必盡力 be serious 意見付建議 ment and suggest 數(shù)據(jù)須全真 data must be real FormalWin Consultants Ltd QIT Facilitator Training 團(tuán)隊(duì)守則 team rules 報(bào)告精而簡(jiǎn) simple and short reports 到會(huì)必守時(shí) be punctual 困難即提出 raise the problem points FormalWin Consultants Ltd QIT Facilitator Training 檢討計(jì)劃 review plans 設(shè)定分階段檢討 staged review 每一階段中 ,為一小循環(huán) a mini cycle for each stage 未達(dá)標(biāo) , 加改善行動(dòng) when target not achieved, add improvement activities 如有潛在問題并發(fā) ,同時(shí)處理 handle at the same time , any potential problems 如達(dá)標(biāo) , 將目標(biāo)再提高 when target is achieved, may raise the target next time FormalWin Consultants Ltd QIT Facilitator Training 評(píng)價(jià)方法 evaluation methods 顧客評(píng)價(jià)法 customer evaluation 專家評(píng)價(jià)法 expert evaluation 產(chǎn)品性能評(píng)價(jià)法 product feature evaluation 過程效率評(píng)價(jià)法 process evaluation 質(zhì)量成本及增值評(píng)價(jià)法 quality cost and addedvalue evaluation FormalWin Consultants Ltd QIT Facilitator Training 總結(jié)課題 summarize the subject 目標(biāo)與實(shí)績(jī)差異 target and performance gap 每階段的對(duì)策運(yùn)用與結(jié)果的比較 parison of results with staged measures 運(yùn)行時(shí)相關(guān)的資料 importance of information during implementation 用量化計(jì)算有形成績(jī) ,如付財(cái)務(wù)資料更佳 quantity results, even better if related to financial figures FormalWin Consultants Ltd QIT Facilitator Training 總結(jié)課題 summarize the subject 簡(jiǎn)述無形成績(jī) describe intangible results 描述面對(duì)困難時(shí)如何解決 describe how problems are resolved 未完善之處 any points for improvement 總結(jié)評(píng)價(jià) overall ments FormalWin Consultants Ltd QIT Facilitator Training QIT 的策略 strategy 不要為專案而專案 not a project because of a project 專案計(jì)劃注重實(shí)際 project for practical needs 專案時(shí)間一般三至五個(gè)月內(nèi)完成 project duration 3 5 months 應(yīng)量使用現(xiàn)有資源 ,不假外求 make use of existing resources FormalWin Consultants Ltd QIT Facilitator Training QIT 的策略 strategy 避免影嚮日常正常運(yùn)作 avoid negative impact to routine operations 如計(jì)劃影響運(yùn)作 ,應(yīng)咐加相應(yīng)臨時(shí)措施 if it does, take temporary measures 將知識(shí)保存 preserve the knowledge FormalWin Consultants Ltd QIT Facilitator Training 促進(jìn)員的積極心態(tài) facilitator’s attitude 促進(jìn)員不是旁觀者 ,是局中人 facilitator is not an observer, he is an insider 促進(jìn)員不單只促進(jìn)小組工作 ,包括自己 he facilitate the team and himself 每個(gè)專案均是知識(shí)甘泉 ,是學(xué)習(xí)機(jī)會(huì) a project is a fountain of knowledge, an opportunity to learn 解決困難 ,增強(qiáng)自信 a solve of problem, an increase of confidence 教學(xué)相長(zhǎng) ,相互培訓(xùn) coach to learn, learn to coach FormalWin Consultants Ltd QIT Facilitator Training 提高員工士氣 enhance morale 一時(shí)之苦 , 免日後之憂 work hard now, no worry later 參加課題 ,肯定能力 participate, recognize ability 顯示實(shí)力為成功鋪路 show capability, path the way to success 寓實(shí)踐於學(xué)習(xí) ,加強(qiáng)知識(shí) ,非金錢所替代 practise to learn, strengthen knowledge, more then money 跨部門合作 , 增強(qiáng)工作上協(xié)調(diào)能力 crossfunctional, improve coordination FormalWin Consultants Ltd QIT Facilitator Training 思維沖擊法法 brainstorming 品管圈的推行 FormalWin Consultants Ltd QIT Facilitator Training 思維沖擊法 brainstorming 原為精神學(xué)名詞 a psychological term 先定討論題目 define topic 天馬行空 , 不拘一格 vigorous, unconstrained 即時(shí)溝通 instant dialogue 不可取笑及批評(píng) no mocking 立時(shí)記錄每一點(diǎn) record everything 過後再處理手上資料 sort out latter FormalWin Consultants Ltd QIT Facilitator Training 解決團(tuán)隊(duì)沖突 resolve team conflict 山頭主義 heroism 分工不均 uneven division of work 各持己見 stubborn 對(duì)人不對(duì)事 finger pointing 推卸責(zé)任 irresponsible 推波助瀾 instigation FormalWin Consultants Ltd QIT Facilitator Training Thank you very much
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