酒店大堂副理崗位職責1(編輯修改稿)
2024-10-15 13:16 本頁面
【文章內容簡介】 談，或電話等方式得到的反饋。記錄必須包括客人姓名，公司，反饋內容。大堂副理采取的措施也必須詳盡記錄。 pliant 客人投訴all guest pliant must be log down with: 所有投訴必須有所記錄：n n n nn n Any further follow up action need be done in the next shift should also be clearly guest name, pany name, details of plaint, action has been taken, ，公司，投訴內容，采取的措施，結果 If it is necessary, the time need be specific in the ，相關時間必須也要記錄。The name of relevant staff who was involved need be log down patrolling:日常巡邏 time patrolling, 白天巡邏am on day time duty(07:00—23:00)need patrol the areas of front office at least 1times a shift, after patrolling, following things need be log down: 早7點到晚11點之間每班至少巡邏前廳區(qū)域1次，需記錄：l patrol time, place, staff grooming, staff personal hygiene, service quality, staff discipline, unclean scenes 巡邏地點，時間，員工儀容儀表，員工個人衛(wèi)生，服務質量，員工紀律，不清潔地點，l l l action has been taken to rectify the situation done by Name of staff Suggestions regarding service or other related matters對酒店服務和相關方面的建議 time patrolling 晚間巡邏over night shift am(23:0007:00)need making the patrolling in entire of the hotel which including internal area and external area 2 things need observe and log down: 晚11點到次日7點之間，夜班大副必須巡邏整個酒店區(qū)域2次，并作好以下方面的觀察及記錄：l patrol time, patrol venue, unclean scenes, faulty lighting, malfunction facilities, staff discipline, service quality, 巡邏l l l l 時間，地點，不清潔區(qū)，設備故障，不亮的燈，員工紀律，服務質量，all damage, breakage, 所有破損action has been taken to rectify the situation done by ，更進落實工作Name of staff Suggestions regarding service or other related matters對酒店服務和相關方面的建議, emergency case，意外，緊急事件this contains theft case, damage of guest property, lift fault, suicide or threat of suicide, medical emergency(happened to both staffs and guests), problem of power supply, etc 這包括偷盜事件，客人財物損壞，電梯故障，自殺或恐嚇，醫(yī)務事件（包括員工和客人），停電等特別事件 : 其它all vip’s arrival, skip case, big amount rebates, double lock room case, room safe open, room door lock problem solving, extra service has been done for guests etc, 所有如貴賓抵店，逃帳，大金額帳的沖減，雙重門鎖，開房間保險箱，門鎖故障處理，提供的額外服務AM LOG BOOK CONTENT GUIDELINES: 大堂記錄內容指南： feedback顧客反饋 pliant 客人投訴 patrolling: 日常巡邏 time patrolling, 白天巡邏am on day time duty(07:00—23:00)need patrol the areas of front office at least 1times a shift time patrolling 晚間巡邏over night shift am(23:0007:00)need making the patrolling in entire of the hotel which including intern
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