【正文】
巡邏 time patrolling, 白天巡邏am on day time duty(07:00—23:00)need patrol the areas of front office at least 1times a shift, after patrolling, following things need be log down: 早7點(diǎn)到晚11點(diǎn)之間每班至少巡邏前廳區(qū)域1次,需記錄:l patrol time, place, staff grooming, staff personal hygiene, service quality, staff discipline, unclean scenes 巡邏地點(diǎn),時(shí)間,員工儀容儀表,員工個(gè)人衛(wèi)生,服務(wù)質(zhì)量,員工紀(jì)律,不清潔地點(diǎn),l l l action has been taken to rectify the situation done by Name of staff Suggestions regarding service or other related matters對(duì)酒店服務(wù)和相關(guān)方面的建議 time patrolling 晚間巡邏over night shift am(23:0007:00)need making the patrolling in entire of the hotel which including internal area and external area 2 things need observe and log down: 晚11點(diǎn)到次日7點(diǎn)之間,夜班大副必須巡邏整個(gè)酒店區(qū)域2次,并作好以下方面的觀察及記錄:l patrol time, patrol venue, unclean scenes, faulty lighting, malfunction facilities, staff discipline, service quality, 巡邏l l l l 時(shí)間,地點(diǎn),不清潔區(qū),設(shè)備故障,不亮的燈,員工紀(jì)律,服務(wù)質(zhì)量,all damage, breakage, 所有破損action has been taken to rectify the situation done by ,更進(jìn)落實(shí)工作Name of staff Suggestions regarding service or other related matters對(duì)酒店服務(wù)和相關(guān)方面的建議, emergency case,意外,緊急事件this contains theft case, damage of guest property, lift fault, suicide or threat of suicide, medical emergency(happened to both staffs and guests), problem of power supply, etc 這包括偷盜事件,客人財(cái)物損壞,電梯故障,自殺或恐嚇,醫(yī)務(wù)事件(包括員工和客人),停電等特別事件 : 其它all vip’s arrival, skip case, big amount rebates, double lock room case, room safe open, room door lock problem solving, extra service has been done for guests etc, 所有如貴賓抵店,逃帳,大金額帳的沖減,雙重門鎖,開房間保險(xiǎn)箱,門鎖故障處理,提供的額外服務(wù)AM LOG BOOK CONTENT GUIDELINES: 大堂記錄內(nèi)容指南: feedback顧客反饋 pliant 客人投訴 patrolling: 日常巡邏 time patrolling, 白天巡邏am on day time duty(07:00—23:00)need patrol the areas of front office at least 1times a shift time patrolling 晚間巡邏over night shift am(23:0007:00)need making the patrolling in entire of the hotel which including internal area and external area 2 , emergency case,意外,緊急事件:其它大堂經(jīng)理固定工作程序:。大堂副理采取的措施也必須詳盡記錄。AM LOG BOOK CONTENT GUIDELINES: 大堂記錄內(nèi)容指南: feedback 顧客反饋This part required AM to log down the guests feedback regarding service, facilities, suggestions and ments through charting, talking encounter, call by phone guest name, pany name and guest ment in detail need be recorded , the follow up action, which has been taken, should be al