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Suggest divided these sessions into two parts, one is for hotel profile explanation, the second is for terminology explanation.建議將這課分成兩次作, 一次作酒店檔案解釋, 另一次作專業(yè)術(shù)語(yǔ)解釋。Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent learning the product knowledge is also a very important things for us to be professional. 開(kāi)場(chǎng)白: 作為一名預(yù)訂部銷售文員學(xué)習(xí)酒店知識(shí)對(duì)于我們的專業(yè)服務(wù)同樣是非常重要一環(huán)。So the objectives of this session is: …(Refer to Objectives of this TAO)今天這堂課的目的是:(參考標(biāo)準(zhǔn)與程序〕The course should b