【正文】
ociates will promote the Hotel and its facilities by introducing the Hotel and its facilities over the telephone and professionally describe hotel facilities to telephone inquires.標(biāo)準(zhǔn): 預(yù)訂部銷售文員須在接到關(guān)于酒店設(shè)施的咨詢時(shí)能夠?qū)I(yè)的描述酒店設(shè)施。 Explanation教學(xué)式與講解Summary總結(jié)Suggest divided these sessions into two parts, one is for hotel profile explanation, the second is for terminology explanation.建議將這課分成兩次作, 一次作酒店檔案解釋, 另一次作專業(yè)術(shù)語(yǔ)解釋。So the objectives of this se