【正文】
to entire group 總結(jié)評(píng)估過程中對(duì)整組有用的要點(diǎn)3. Reinforce and discuss the point: 加強(qiáng)并討論以下要點(diǎn):Show “ ” (Objectives)顯示課程目的Prologue: As a Reservations Sales Agent learning the product knowledge is also a very important things for us to be professional. 開場(chǎng)白: 作為一名預(yù)訂部銷售文員學(xué)習(xí)酒店知識(shí)對(duì)于我們的專業(yè)服務(wù)同樣是非常重要一環(huán)。 Resources: Flip Chart, Handout, Computer with Oprea terminal 培訓(xùn)器材: 白板,白板紙,培訓(xùn)資料,帶Oprea終端的電腦Method 培訓(xùn)方式Training Steps培訓(xùn)步驟Time時(shí)間Introduction