【正文】
介紹Lecture教學(xué)式Prepared on Flip ChartContents內(nèi)容Lecture amp。:;:;:A HOTELXXX大酒店TRAINING ACTIVITY OUTLINE培訓(xùn)活動(dòng)綱要Task: Product Knowledge任務(wù): 酒店設(shè)施 Code序號(hào): RMRESP060Objectives: At the end of this session Reservation Sales associates will have the ability to introduce the Hotel and its facilities descriptively to telephone inquiries.目的: 在課程結(jié)束的時(shí)候預(yù)訂部銷售文員應(yīng)能夠向詢問者介紹有關(guān)酒店設(shè)施和服務(wù)的信息。Standard : Reservation Sales ass