【正文】 ................................................................................................... 16 ? 范圍核實(shí)： .......................................................................................................... 18 ? 德?tīng)?菲法 .............................................................................................................. 18 ? 范圍變更控制 ....................................................................................................... 18 4. 項(xiàng)目時(shí)間管理 ............................................................................................................ 20 ? 網(wǎng)絡(luò)圖 ................................................................................................................. 20 ? PDM、 ADM、條件圖法、甘特圖 .......................................................................... 20 ? 基本術(shù)語(yǔ)：活動(dòng)、事件、里程碑、關(guān)系 ................................................................ 21 ? 關(guān)鍵路徑、浮動(dòng)時(shí)間（時(shí)差）、工期（計(jì)算） 計(jì)算題 ............................................ 22 ? 活動(dòng)資源估算 ....................................................................................................... 23 ? PERT，概率 .......................................................................................................... 24 ? 資源分配（資源平衡） ......................................................................................... 25 ? 受資源約束的進(jìn)度計(jì)劃和受時(shí)間約束的進(jìn)度計(jì)劃 .................................................. 25 ? Monte Carlo Analysis .............................................................................................. 26 ? 制定進(jìn)度計(jì)劃 ....................................................................................................... 26 ? 進(jìn)度計(jì)劃及其編制工具 ......................................................................................... 26 ? 進(jìn)度變更控制 ....................................................................................................... 27 5. 項(xiàng)目成本管理 ............................................................................................................ 28 成本管理定義 .......................................................................................................... 28 會(huì)計(jì)體系、項(xiàng)目選擇與經(jīng)濟(jì)術(shù)語(yǔ) .............................................................................. 28 成本估算：三種方法 ............................................................................................... 29 掙值分析（公式、計(jì)算） : ....................................................................................... 30 成本管理計(jì)劃 .......................................................................................................... 31 成本預(yù)算 ................................................................................................................. 32 成本與風(fēng)險(xiǎn)：應(yīng)急儲(chǔ)備、管理儲(chǔ)備 .......................................................................... 32 成本控制 ................................................................................................................. 32 6. 項(xiàng)目質(zhì)量管理 ............................................................................................................ 33 項(xiàng)目質(zhì)量管理 .......................................................................................................... 33 質(zhì)量定義 ................................................................................................................. 33 質(zhì)量規(guī)劃 ................................................................................................................. 33 質(zhì)量成本 ................................................................................................................. 33 質(zhì)量計(jì)劃編制 .......................................................................................................... 34 質(zhì)量保證 ................................................................................................................. 34 質(zhì)量控制 ................................................................................................................. 34 質(zhì)量保證與質(zhì)量控制 ............................................................................................... 34 質(zhì)量管理中用到的術(shù)語(yǔ)與工具 ................................................................................. 35 PDCA 循環(huán) ............................................................................................................. 35 質(zhì)量控制的工具 ...................................................................................................... 35 7. 項(xiàng)目人力資源管理 ..................................................................................................... 36 組織的影響 ............................................................................................................. 36 組織的類(lèi)型 ............................................................................................................. 36 項(xiàng)目經(jīng)理的責(zé)任 ...................................................................................................... 37 項(xiàng)目經(jīng)理的能力 ...................................................................................................... 37 權(quán)力的來(lái)源 ............................................................................................................. 38 沖突的管理 ............................................................................................................. 41 8. 項(xiàng)目溝通管理 ............................................................................................................ 42 溝通管理定義： ...................................................................................................... 42 溝通模型 ................................................................................................................. 42 什么阻礙了溝通：過(guò)濾器和障礙 .............................................................................. 42 項(xiàng)目經(jīng)理在溝通中的作用 ........................................................................................ 43 溝通方法 ................................................................................................................. 43 溝通渠道（模型、計(jì)算） ...........................................