【正文】 ............. 14 . 文件控制 ........................................................................................................................ 14 . 記錄控制 ........................................................................................................................ 15 5. 管理職責(zé) ...................................................................................................................................... 16 . 管理承諾 ............................................................................................................................... 16 . 以顧客為關(guān)注焦點(diǎn) .................................................................................................................. 17 . 質(zhì)量方針 ............................................................................................................................... 18 . 總要求 ............................................................................................................................ 18 . 公司質(zhì)量方針 .................................................................................................................. 18 . 策劃 ...................................................................................................................................... 19 . 質(zhì)量目標(biāo) ........................................................................................................................ 19 . 質(zhì)量管理體系策劃 ........................................................................................................... 19 . 職責(zé)、權(quán)限和溝通 .................................................................................................................. 20 . 職責(zé)和權(quán)限 ..................................................................................................................... 20 . 管理者代表 ..................................................................................................................... 24 . 內(nèi)部溝通 ........................................................................................................................ 24 . 管理評(píng)審 ............................................................................................................................... 25 . 總則 ............................................................................................................................... 25 . 評(píng)審輸入 ........................................................................................................................ 25 . 評(píng)審輸出 ........................................................................................................................ 25 6. 資源管理 ...................................................................................................................................... 26 . 資源的提供 ............................................................................................................................ 26 . 人力資源 ............................................................................................................................... 27 . 總則 ............................................................................................................................... 27 . 培訓(xùn)、意識(shí)和能力 ........................................................................................................... 27 . 設(shè)施 ...................................................................................................................................... 28 . 工作環(huán)境 ............................................................................................................................... 29 7. 產(chǎn)品實(shí)現(xiàn) ...................................................................................................................................... 30 . 產(chǎn)品實(shí)現(xiàn)過(guò)程的策 劃 .............................................................................................................. 30 7 / 58 . 與顧客有關(guān)的過(guò)程控制 ......................................................