度假酒店新入職員工培訓--規(guī)章制度-文庫吧資料
2024-10-28 19:12本頁面
【正文】 here’s a room ’ll have to check the puter 、填寫登記表 May I know your name ? Would you mind filling in the registration form ? Would you please fill in this memo ?請客人出示有關證件Would you please show me your ID card ? Would you please shou me your passport ?詢問客人離店時間Please tell me when you are checking room ? How long will you be staying ? For which dates ? How long do you intend to stay?向客人報房價What’s the room rate /the price /the daily rate for a single room ? It’s 200RMB for a single room rate for a single room is 、客人詢問折扣及應答 Is there a special rate for a group reservation ? Can I have a discount ? Any discount for a single room ? What discount do you offer for a single room ? There is aper cent ’ll give you a% offer% discount for a single 、向客人介紹房間設備設施room facilities : aircondition , color TV , telephones , carpet ,bathroom , sauna , living room , hotwater rooms are equipped with aircondition , TV , telephone……,and other upto –date Training for cashier List 單詞表cashier 收銀員cash現(xiàn)金deposit押金receipt 收據(jù)bill帳單equivalent 相等invoice 發(fā)票memo 便箋sign a bill簽單 credit card信用卡check out結帳 exchange rate兌換率mischeck算帳出錯 traveller’s check旅行支票Master card萬事達卡 foreign currency 外幣Visa card東美卡 be equivalent to 相當與Great card長城卡 peony card牡丹卡Dragon card 龍卡 US dollars美元HongKong dollars 港幣 Pound sterlings 英鎊RMB人民幣Useful Sentences 常用句型我可以幫你什么忙嗎？ May I help you ? 您打算什么時候結帳？When would you like to check out ? 請問您用哪種方式付款？ How do you wish to settle your bill ? What kind of checks have you got ? 您用銀行卡嗎？ Have you got a bank card ? 請您填寫這張表格并出示您的護照，好嗎？Would you please fill in this memo and show me your passort?請您交一些押金好嗎？Would you please pay some deposit?請您稍等一下，我給您開張收據(jù)。酒店客人是多樣性的，大致可分為住店客人和入店客人。要達到這個目標，必須對每一位員工進行全面的、系統(tǒng)的、嚴格的服務意識教育。三、酒店服務意識的基本內容酒店是一個不斷變化的生活、休息場所，它有來自世界不同地區(qū)、不同國家、不同民族、不同階層的賓客。主要原因在于就的生產(chǎn)手段是手工勞動。具有不可貯存性酒店向客人提供的各種服務，只有當客人入住酒店時才能進行，否則服務沒辦法體現(xiàn)，酒店商品也沒法保存，如客房。第二篇：度假酒店新入職員工培訓酒店意識度假酒店新入職員工培訓酒店意識
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