度假酒店新入職員工培訓(xùn)--規(guī)章制度(參考版)
2024-10-28 19:12本頁(yè)面
【正文】 。第三天培訓(xùn)內(nèi)容：。第二天培訓(xùn)內(nèi)容：前臺(tái)（）客房服務(wù)員：（），服從經(jīng)理調(diào)度和安排。互相交換聯(lián)系方式。、量員工身高體形，定制合體服裝；觀(guān)察職員形象，適當(dāng)調(diào)整發(fā)型。4)你第二次來(lái)拜訪(fǎng)他的主要目的是什么。2)說(shuō)話(huà)簡(jiǎn)潔而清楚。.個(gè)人的性格要活潑，喜歡結(jié)交朋友，要將笑容常常掛在臉上11。You’ll have to go to the bank of china or airport exchange office to change it back into dollars by showing the ，我們這里不兌換外幣。I’d like to know today’s exchange ？How much would you like to change ? 按照今天的兌換率。Here is your bill ,sir ,please check 。二、服務(wù)質(zhì)量的特性：功能性、經(jīng)濟(jì)性、安全性、時(shí)間性、舒適性、文明性三、服務(wù)質(zhì)量的重要性服務(wù)質(zhì)量決定酒店的信譽(yù)服務(wù)質(zhì)量決定酒店的生存服務(wù)質(zhì)量決定酒店的效益服務(wù)質(zhì)量決定酒店的發(fā)展四、服務(wù)質(zhì)量的基本內(nèi)容優(yōu)良的服務(wù)態(tài)度完好的服務(wù)設(shè)備齊全的服務(wù)設(shè)備靈活的服務(wù)方式嫻熟的服務(wù)技能科學(xué)的服務(wù)程序快速的服務(wù)效率第三篇：度假酒店新入職員工培訓(xùn)簡(jiǎn)單酒店英語(yǔ)用語(yǔ)度假酒店新入職員工培訓(xùn)簡(jiǎn)單酒店英語(yǔ)用語(yǔ)English Trainning For The Front Office Front Office Reception 前堂接待處 Reservation 訂房部 Information 問(wèn)詢(xún)處PR and Department 公關(guān)銷(xiāo)售部 Business Centre 商務(wù)中心Greeting and Modes of Adress 問(wèn)候及招呼Good morning /afternoon / / do you do? How are you ? Nice / glad to meet 、Weles 歡迎語(yǔ)Wele to our to stay in our 、Offering help 提供幫助May I help you ?What can I do for you ?Can I do anything for you ?Is there anything I can do for you ?Thanks 感謝Thank a for your ’s very kind of 、Answer 應(yīng)答語(yǔ)You’re ’s all ’t mention ’s my pleasure to do./My to have been of 、Apologies , Regrets 道歉及遺憾I’m , pardon to keep you ’m afraid I have taken up too much of your doesn’t 、Good wishes 祝愿語(yǔ)Good luck to a good a good you’ll have a pleasure trip 、Parting expression 告別Thank you for you next hope to see you 問(wèn)客人是否有預(yù)定Have you made the reservation yet ? Have you got a reservation ? Yes , I have , I haven’、向客人介紹房間類(lèi)型 What kind of room would you like, sir /madam? Our hotel has a total 210 rooms ,posing of single rooms ,double rooms ,triple suites, deluxe doule rooms , deluxe small suites , deluxe suites ,administrative suites in japanese , American,Victoria and European 、問(wèn)客人訂幾間房How many peaple do you have ,please ? How many peaple are there in your party ? How many rooms would you like?檢查是否有余房Please wait a me have a have to check if t
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