顧客滿意度控制程序-資料下載頁(yè)
2025-08-23 20:51本頁(yè)面
【正文】 of Judging Customers’ Satisfaction 對(duì)顧客滿意度分為四個(gè)等級(jí)： 滿意——91~100、較滿意——81~90、一般——70~80、差——70分以下The customers’ satisfaction is rated at four levels:Satisfactory: 91 – 100 grades。 Comparatively satisfactory: 81 – 90 grades。 Neutral: 70 – 80 grades。 Poor: less than 70 grades 顧客滿意度的平均得分不得低于70分，如果低于70分，市場(chǎng)銷售部必須組織人員進(jìn)行分析，并制定相應(yīng)的糾正/預(yù)防措施。The customers’ satisfaction shall not be less than 70 grades averagely. In case it is less than 70 grades, the Marketing Department must organize relevant personnel to make analysis and formulate appropriate corrective and preventative actions. 顧客滿意度調(diào)查表的回收率必須達(dá)到70%以上，否則，該次調(diào)查結(jié)果視為無(wú)效。The questionnaire of customers’ satisfaction must be collected back at a rate over 70%. Otherwise, this survey will be deemed invalid.6 相關(guān)文件Related Documents AICQ/QP—1901—00 《服務(wù)控制程序》 AICQ/QP—1901—00 “Service Control Procedures”7 質(zhì)量記錄Quality Records AICQ/QR—0103—01 《員工滿意度調(diào)查表》 AICQ/QR—0103—01 “Questionnaire of Staffs’ Satisfaction” AICQ/QR—0103—02 《內(nèi)部顧客滿意度調(diào)查表》AICQ/QR—0103—02 “Questionnaire of Internal Customers’ Satisfaction” AICQ/QR—0103—03 《外部顧客滿意度調(diào)查表》AICQ/QR—0103—03 “Questionnaire of external Customers’ Satisfaction”更多資料下載 請(qǐng)到學(xué)習(xí)人家
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