【正文】 導(dǎo), 負(fù)責(zé)宴會(huì)部, 員工餐的正常運(yùn)作. 直接掌管宴會(huì)員工的培訓(xùn), 保證宴會(huì)廳的服務(wù)標(biāo)準(zhǔn).ADMINISTRATIVE RESPONSIBILITIES 行政職責(zé)He checks with Director of Food amp。 Beverage or Food amp。 Beverage Manager as soon as he reports for duty on the daily events.如若當(dāng)天有宴會(huì), 必須及時(shí)與餐飲總監(jiān)和餐飲經(jīng)理商議有關(guān)事宜He schedules service staff according to Banquet Functions thus allowing enough time for mise en place (one hour before any functions.)宴會(huì)前一小時(shí), 安排員工作好餐前準(zhǔn)備.22 / 141He keeps abreast of all changes and /or cancellations of all functions on the change sheet time date place and number of guests attending, making adjustments in staffing as required and passes this information on to the departments that works with . kitchen. Beverage, steward, etc.關(guān)注宴會(huì)時(shí)間, 日期, 地點(diǎn), 客人人數(shù)的改變, 以便更好地安排員工, 并及時(shí)將改動(dòng)告知餐飲部的有關(guān)部門如廚房, 酒水部, 管事部等.He is in charge of all seating plans and ensures that all mise en place or setups are carried out according to the plans. To pre check the steward before set up time and ensures that the line up is plete.負(fù)責(zé)所有座位安排表, 保證餐前準(zhǔn)備的充分, 提前檢查管事部的準(zhǔn)備工作.23 / 141He discusses and coordinates with his assistants on the staffing for all service personnel on setups and cleanups and supervise them in working closely with the housekeeper.協(xié)助其助手或員工擺臺,清潔, 與客房管家緊密合作.He ensures when setting up the ballroom for any event that two extra tables are always set before event occurs.無論何種宴會(huì)必須預(yù)先多準(zhǔn)備兩張餐桌以防萬一To be personally in charge and take care of all VIP functions and any other requirement that needed.親自負(fù)責(zé)重要人物的宴會(huì), 密切注意他們的任何需要.To introduce himself to the person in charge of the function by saying, “Good morning or afternoon “My name is……”, I am the Catering Manager, is there anything I can do to assist you, please do not hesitate to call on me.在對客人介紹自己時(shí)說”早上/下午好, 我的名字是…, 我是宴會(huì)廳經(jīng)理, 如若有什么可以幫得上忙的,請及時(shí)與我聯(lián)系.He briefs staff at the time they are scheduled on special notes of service and food items and makes floors plans for assignment of stations.在樓層圖中標(biāo)出確切每人的負(fù)責(zé)區(qū)域.He maintains a smooth coordination with the banquet kitchen in dishing out food and obtain and accurate count on guest attendance for the Executive Chef before the plete dish out of the entrees.負(fù)責(zé)宴會(huì)廳廚房的正常運(yùn)作, 與行政總廚聯(lián)系以確保出品He ascertains that all functions are properly billed, signed and entered on the control sheet after each function.在宴會(huì)后確認(rèn)所有的宴會(huì)帳單已經(jīng)結(jié)清并顯示在帳目上.He maintains the departmental training and supervises any new personnel in the banquet department.主管部門培訓(xùn)及宴會(huì)廳的人事事務(wù).He should be punctual at all times and willing to assume more responsibilities.負(fù)有責(zé)任心, 一貫準(zhǔn)時(shí)He makes sure that the microphones, tape recorders, projectors, etc are picked up and properly stored after each event.確保在宴會(huì)結(jié)束之后妥善保存所使用的麥可風(fēng), 錄音機(jī), 幻燈機(jī)等設(shè)備.He conducts himself in such a manner so as to encourage fellow employee to do likewise, thus enhancing the stature of his position and that of the hotel.注意自我形象以給員工樹立一個(gè)好的榜樣.24 / 141To work closely with Sales Department to develop new items to promote, Also must be concerned with Food amp。 Beverage costs.緊密與銷售部合作, 推銷新的特式, 同時(shí)關(guān)注餐飲成本.Gives specified assignment to all staff on daily basis.每日分配員工明確的任務(wù)Checks specific assignment in accordance with performance of job standard and to arrange staff to work on schedules for setup of any functions.安排員工參加特別的委派工作, 安排宴會(huì)設(shè)置.To control the final presentation of all meals and beverage served, as well as checking their quality and proper service.確保所有酒菜的外觀, 質(zhì)量及正確的服務(wù)程序.If there is any plaints, try to solve them in a proper manner, do no argue with the guests, and if the situation bees serious, call Famp。B Manager.如遇客人投訴, 盡量以心平氣和的態(tài)度去解決, 不要與客人爭吵, 如果情況嚴(yán)重則應(yīng)通知餐飲經(jīng)理.To followup with the captain and waiters to make sure that all the setups are up to the standard required.跟進(jìn)領(lǐng)班, 服務(wù)員確保標(biāo)準(zhǔn)臺形的設(shè)置To check that the right type of cutleries, glasses and crockeries are used and cleaned by the waiters. To make sure that all the linen and skirting are properly pressed.檢查服務(wù)員是否已正確清潔了刀叉, 玻璃器皿, 陶瓦器等. 確保所有桌裙布草的正確擺放Checks with the anizer on the following points before the functions mences:與宴會(huì)組織者就以下事宜進(jìn)一步確認(rèn)? Whether it is a full bar setup是否設(shè)置吧臺? What time to mence a dinner/lunch/meeting/coffee breaks, etc.何時(shí)著手準(zhǔn)備晚餐, 午餐, 會(huì)議, 午茶等? The whole function program involved.清楚整個(gè)宴會(huì)程序? Who to sign the bill after function宴會(huì)后由誰簽單? To recheck all details with the host to assure that all has been done, to ensure the success of the function與宴會(huì)領(lǐng)班再度確認(rèn)是否所有的細(xì)節(jié)工作已經(jīng)做好, 確保宴會(huì)的成功舉辦.? To double check all functions one hour early to see that all things are in order.宴會(huì)前一小時(shí), 再度檢查所有宴會(huì)準(zhǔn)備是否就緒.25 / 141? Checks the cleanliness of he function rooms, the adequacy of the lighting and the correct temperature of the room檢查宴會(huì)廳房的清潔, 采光及室內(nèi)溫度.? Signboards properly spelled, bar setup on schedule, side stands with correct condiments and fully equipped with additional serving utensils, miseenplace for the functions確保指示牌, 酒水臺的按時(shí)擺放, 用餐餐具的齊全及合理擺放.To check with the chef for the necessary food to be ready for the function.宴會(huì)前與廚師長聯(lián)系所需的食品.To conduct daily function briefings for the staffs.給員工召開每日宴會(huì)的短會(huì)JOB DESCRIPTIONJOB TITLE : BANQUET SUPERVISOR職務(wù) 宴會(huì)主管DIVISION : Famp。B ADMINISTRATION部門 餐飲行政JOB CODE : BQT 2代碼REPORTS TO : ASST F amp。 B MANAGER / BANQUET MANAGER上級主管 餐飲部副經(jīng)理 /宴會(huì)經(jīng)理GENERAL MISSION 職責(zé)概述 Responsible for overall supervision and coordination of all activities of personnel engaged in operation of the Banquet Department. 負(fù)責(zé)全面監(jiān)督、計(jì)劃、控制及協(xié)調(diào)宴會(huì)部各方面的工作。RESPONSIBILITIES amp。 MEANS 責(zé)任和方法Ensure proper coordination with Kitchen, Stewarding, Housekeeping, Engineering and other departments for all necessary arrangements and preparation for each function based on the Event orders.與廚房、管事部、客房部、工程部及其它部門協(xié)調(diào)好有關(guān)宴會(huì)定單的安排及準(zhǔn)備工作。Performs any other duties as assigned by your superior in a timely and efficient manner及時(shí)、高效地完成上級布置的其它任務(wù)。26 / 141ADMINISTRATIVE RESPONSIBILITIES 行政職責(zé)Controls parttimers hired for specific functions and checks attendance of all permanent and casuals.負(fù)責(zé)管理特殊宴會(huì)的臨時(shí)工，并檢查所有員工的出勤情