【正文】 Approved by ______________________ (Department Head) (Division Head)Monthly Training Calendar Sample MM/YYSunMonTueWedThuFriSat123456English for Beginners 110:0011:00 English for Beginners 214:3015:30 Training RoomCustomer Service 110:0012:00 Customer Service 214:3016:30 Training RoomEnglish for Beginners 110:0011:00 English for Beginners 214:3015:30 Training RoomCustomer Service 310:0012:00 Customer Service 414:3016:30 Training RoomJapanese Corner15:3016:30Training Room 78910111213 Orientation 08:4518:00Training Room Orientation 08:4518:00Training Room Orientation 08:4518:00Training RoomFrench Corner15:3016:30Training Room14151617181920Intermediate English 110:0011:00 Intermediate English 214:3015:30 Training RoomTelephone Etiquette 110:0011:00 Telephone Etiquette 214:3015:30 Training RoomIntermediate English 110:0011:00 Intermediate English 214:3015:30 Training RoomTelephone Etiquette 310:0011:00 Telephone Etiquette 414:3015:30 Training RoomJapanese Corner15:3016:30Training Room 21222324252627Trainers Meeting15:30 Training RoomFrench Corner15:3016:30Training RoomTentativeKeys to Communication9:0018:00 Venue: TBA28293031TentativeKeys to Communication9:0018:00 Venue: TBATentativeKeys to Communication9:0018:00 Venue: TBATentativeKeys to Communication9:0018:00 Venue: TBA ThemesTraining objectives,Key pointsMethods/Support toolsParticipantsDatesTrainerLocationsOrientationTo ensure all new staff are provided with Accor corporate information and XX hotel product knowledge, policies and procedures.GM Wele speech amp。 HODs selfintroductionWele to Accor amp。 The BrandThe owner Hotel product knowledge amp。 informationTelephone etiquette Grooming standardSafety at work Fire safety and emergency proceduresStaff handbookCourtesy at work amp。 key points of serviceHotel tour Test of orientation English level testLecture/role play/case studies/VDO/Q amp。 A/ PracticeLaptop/LCD w. screen/ TV w. DVD player/ DVD “Carnet de Vovage”, “We build smiles”, “Accor brands” amp。 “Sofitel hotels”/ flipchart w. markers/ white board/ fire distinguishers/ test papers/wele booklet/handoutsAll new staff。 Asst. HOD and above who never worked with (brand) will have to attend at least the first day. See attached namelist for details.Class Size: Maximum 40paxRemarks: All new staff except Asst. HOD and above should attend this course within first 2 weeks of their employment and pass the test afterwardsDD/MM/YYDD/MM/YY (3 days)Training Manager, Asst. Training Manager,Director of Engineering, Asst. .,Chief SecurityHotel Training RoomWele Letter Sample (DD/MM), 2003Wele LetterDear (Name of Trainee),We are glad to inform you that based on your performance and contribution to the hotel, your respective department/division head, with approval of the hotel General Manager, has nominated you for (Course Name) to be given on (DD/MM), 200X at (Hotel Name). The training venue will be (Name of Venue) and we will start at (XX) HRS in the morning and end the day at (XX) HRS. The dress code for the training is smart casual. No uniform is needed. Please schedule your work accordingly and make yourself available for these (Duration of the Course). We expect your full enthusiasm and contribution to the ing training program and your total participation!Looking forward to your presence!XXXX XXXXGeneral Manager Training ManagerCC. (HOD)(Dept.)HRDEmployee File Training Attendance FormCourse Name: Trainer: Date:Participant’s NameJob TitleSection amp。DepartmentAM (Date)Sign InPM (Date)Sign InAM (Date)Sign InPM (Date)Sign InAM (Date)Sign InPM (Date)Sign In II. In House Training Departmental TrainingProcedure purpose: To give out guideline to ensure that all staff are well equipped with job knowledge amp。 skills to perform their duties.● It is the HOD’s responsibility to have the Operation Manual for his/her own department and approve the contents before using it for Departmental Training, and give a soft copy (eversion) to the hotel Training Department.● It is up to individual hotel whether to have Departmental Training Plan amp。 Report monthly or weekly. However, the plan should reflect the operations and based on but not limited to Annual Training Plan. Departmental Training Plan consists of the following (See ): Needs Analysis, Topic, Objective, Trainer, Trainee, Date, Duration.HOD must approve his/her Departmental Training Plan amp。 Report and give a copy to the hotel Training Department for record and MIS report. ● To ensure that Departmental Training is based on the real operation needs, HOD and Departmental Trainers need to use Training Needs Analysis Grid (see ) to identify the training needs, define the topic, theme, trainee, objective of training as well as the duration of the tr