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凱瑞達(dá)酒店-服務(wù)手冊(cè)培訓(xùn)資料-資料下載頁(yè)

2025-06-21 15:49本頁(yè)面
  

【正文】 , the hotel will have no responsibility for any situation.2. 每日離店時(shí)間為中午12:00。Check out time is 12:00 noon.3. 訪客請(qǐng)登記,房?jī)?nèi)最晚訪客時(shí)間為23:00。Please register for interview。 , the last in house interview time is 23:00any inhouse interviews later than 23:00 are forbidden.賓客簽名(我已閱讀)Guest’s signature (I agreed)接待員Receptionist電腦輸入員Key in by一式兩聯(lián):白聯(lián):前臺(tái)/綠聯(lián):客帳 境外人員臨時(shí)住宿登記表 FO0002REGISTRATION FORM OF TEMPORARY RESIDENCE英文姓surname英文名Given name中文姓名Name in Chinese性別Sex出生日期Date of birth年 月 日Y M D國(guó)家或地區(qū)Country or region房號(hào)Room NO.房?jī)r(jià)證件種類Type of travel document證件號(hào)碼NO. of travel document選項(xiàng)填寫Choice amp。Fill 國(guó)外人簽證種類、停留有效期Foreigner: type of visa and date of expiry客人簽名臺(tái)灣居民簽注有效期People form TW: validity of endorsement華僑、港澳居民證件有效期Oversea Chinese and people form HK and MO: validity of document入境口岸Port of entry入境日期Date of entry抵店日期Date of arrival離店日期Date of departure接待單位Received by單位名稱Acmodation place服務(wù)員簽名一式三聯(lián):白聯(lián):前臺(tái)/黃聯(lián):客帳/紅聯(lián):客帳【表單尺寸】:當(dāng)?shù)毓簿种贫ㄓ≈? 酒店房卡(套) FO0003Home Inn Passport(前臺(tái)填寫部分)酒店房卡Home Inn Passport客人姓名:(Guest’s Name)______________________房號(hào):(Room NO.)_______________________入住時(shí)間:(Arrival Date)______________________離店時(shí)間:(Departure Date)___________________備注:(Notes)l 酒店退房時(shí)間為中午十二時(shí),如需延時(shí)退房,請(qǐng)與前臺(tái)聯(lián)系。l 離店時(shí)請(qǐng)您將IC鑰匙卡歸還前臺(tái)。l 請(qǐng)妥善保管您的鑰匙卡,如不慎遺失、損壞將承擔(dān)相關(guān)賠償費(fèi)用人民幣10元。l Last checkout time is 12:00 at noon, please ask FO for later checkout.l Please return back the card to FO when you checkoutl Please keep the card carefully. It is RMB 10 for pensating one lost or damage of the key needs a pensation of RMB 10.【表單尺寸】: * ( + ) 94 / 94 預(yù) 收 款 收 據(jù) FO0004 Deposit Receipt 預(yù) 收 款 收 據(jù) Deposit Receipt 日期Date(YY/MM/DD): ___________________年___________月____________日, 茲收到房間號(hào)碼Room Number:___________________________ 客人姓名Guest’s Name:_________________________□ 支票cheque (號(hào)碼NO.:_______________________________________________________)□ 信用卡 credit card (卡號(hào)NO.:_______________________________________________________)□ 現(xiàn)金 Cash 金額RMB:仟佰拾元角分大寫人民幣 仟 佰 拾 元 角 分【注】臨時(shí)收據(jù)不作報(bào)銷,妥善保存,結(jié)帳退回,遺失責(zé)任自付?!綨otes】Please keep it carefully, and return back to Front Desk for balancing your account.賓客簽署Guest’s Signature:__________________________________ 日期Date:___________________________一式三聯(lián):白聯(lián):存根/ 紅聯(lián):財(cái)務(wù)/ 綠聯(lián):客人 【表單尺寸】:19cm * 8cm 客 人 代 付 憑 證 FO0005Pay for/Pay by Notice客人姓名:Guest’s Name_______________房間號(hào)碼:Room No.________________證件號(hào)碼:ID No.______________________________________________茲證明本人負(fù)責(zé)支付下述住客之費(fèi)用:I’m under the responsibility of paying the inhouse guest’s(guests’) expenses listed as follows.房間號(hào)碼Room No.客人姓名Guest(accepter)1___________________________________________2___________________________________________3___________________________________________支付費(fèi)用如下:Expenses as follows:168。 全部費(fèi)用 All168。 僅房費(fèi) Only Room Rate 168。 其他others(請(qǐng)注明Indication): ________________________________________________客人簽署 日期Guest’s Signature:_______________ Date:_______________經(jīng)辦人Receptionist:___________________________________一式兩聯(lián):白聯(lián):被支付人客帳/綠聯(lián):支付人客帳 【表單尺寸】:1/2 A4 房 間/房 價(jià) 變 更 單 FO0006Room Change Effect Form日期Date時(shí)間Time客人姓名Guest’s Name由原房號(hào) 調(diào)至新房號(hào)Room No.: from to原房?jī)r(jià): 新房?jī)r(jià):Room Rate: from to事由Matter經(jīng)辦人Approved By客人簽署 日期Guest’s Signature:_____________ Date:_______________一式兩聯(lián):白聯(lián):前臺(tái)/綠聯(lián):客帳 【表單尺寸】:1/2 A4 住店客人開門通知單 FO0007Room Entry Notice房號(hào) Room NO.:_________________________________________________ 客人姓名 (先生/小姐)Guest’s Name: Mr./日期 時(shí)間Date: Time:____________________________接待員Receptionist:________________________________________________我們非常樂(lè)意為您提供服務(wù),如有任何需要,請(qǐng)致電前臺(tái),分機(jī):9It’s our pleasure to help you. Any information needed, please contact with Front Desk, the ext. is “9”. 【表單尺寸】:1/2 A4 雜 項(xiàng) 收 入 轉(zhuǎn) 帳 單 FO0008Accounting Adjustment Voucher 雜 項(xiàng) 收 入 轉(zhuǎn) 帳 單 Accounting Adjustment Voucher日期Date(YY/MM/DD):__________年_______月________日 □ 早班 □中班 □夜班房號(hào)Room NO.:_______________ 姓名Guest’s Name:_________________ 簽單卡號(hào)Coupon NO.:______________摘要 NOTICE金額 RMB萬(wàn) 仟佰拾 元 角分   合計(jì)Total:大 寫(人 民 幣): 萬(wàn) 仟 佰 拾 元 角 分備注Notes:客人簽署Guest’s Signature:___________________________ 經(jīng)辦人Prepared by______________ 收款員Cashier_______________一式三聯(lián):白聯(lián):存根/ 紅聯(lián):財(cái)務(wù)聯(lián)/ 綠聯(lián):客帳 【表單尺寸】:19cm * 8cm商 務(wù) 服 務(wù) 記 錄 單 FO0009Business Deposit Receipt 房間號(hào)碼Room Number:____________ 姓名Guest’s Name:_______________服務(wù)項(xiàng)目Business Service Items:1 復(fù)印COPY ______________________________________________1 傳真FAX _______________________________________________1 打字TYPING ____________________________________________1 票務(wù)TICKET PURCHASE(請(qǐng)?zhí)顚懴率鰞?nèi)容Please fullfill in follow items)174。 姓名Name(正楷In Block):________________________________174。 有效證件號(hào)碼ID NO.:__________________________________174。 航班或火車的班次(Shift):__________________________________174。 發(fā)車日期/時(shí)間Date/Time:_________________________________174。 其它Others:_______________________________________________商務(wù)服務(wù)預(yù)收款金額Deposit RMB:
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