【正文】 ..............121 項目質量方針 ..............................................................................................................121軟件開發(fā)維護服務外包 第 V 頁 項目質量目標 ..............................................................................................................121 質量保證承諾 ..............................................................................................................122 項目質量范圍和標準 ..................................................................................................122 質量范圍 .................................................................................................................................122 質量標準 .................................................................................................................................123 質量管理 ......................................................................................................................123 質量保證的基本思想 .............................................................................................................123 軟件生產過程中主要的工作活動 .........................................................................................125 質量過程管理 .........................................................................................................................126 質量保證專項活動 SQA ........................................................................................................127 軟件工作產品質量審計和相關文檔 .....................................................................................128 項目溝通管理 .......................................................................................................................130 項目實施各方職責 ......................................................................................................131 需要用戶和原承建商配合的建議 ..............................................................................132 項目管理方面 .........................................................................................................................132 軟件開發(fā)階段 .........................................................................................................................132 培訓組織工作 .........................................................................................................................133 項目驗收階段 .........................................................................................................................133 客戶交互的安排 ..........................................................................................................133 項目風險管理 .......................................................................................................................134 風險管理過程 ..............................................................................................................134 風險管理計劃 .........................................................................................................................134 項目風險的跟蹤 .....................................................................................................................134 項目風險管理計劃 ......................................................................................................135 本項目風險和對策 ......................................................................................................136 項目文檔提交件管理 ...........................................................................................................137 項目交付物 ..................................................................................................................137 遞交成果的簽署 ..........................................................................................................138 遞交成果的拒絕 ..........................................................................................................139 針對本項目的具體承諾 .......................................................................................................1407 結束語 .....................................