【文章內(nèi)容簡(jiǎn)介】 .............58 維護(hù)作業(yè)制度 ................................................................................................................59 系統(tǒng)安全制度 ................................................................................................................60 故障處理制度 ................................................................................................................60 技術(shù)檔案和原始記錄的管理制度 ................................................................................61 現(xiàn)場(chǎng)服務(wù)方案 .........................................................................................................................63 現(xiàn)場(chǎng)組織管理策略 ........................................................................................................63 項(xiàng)目管理組織體系 ........................................................................................................63 項(xiàng)目組織各角色的職責(zé) ................................................................................................64 項(xiàng)目領(lǐng)導(dǎo)小組 ...........................................................................................................................64 項(xiàng)目指導(dǎo)小組 ...........................................................................................................................65 項(xiàng)目經(jīng)理 ...................................................................................................................................65 項(xiàng)目顧問(wèn)委員會(huì) .......................................................................................................................66 過(guò)程組 .......................................................................................................................................66 實(shí)施經(jīng)理 ...................................................................................................................................66 商務(wù)經(jīng)理 ...................................................................................................................................67 項(xiàng)目軟件經(jīng)理 ...........................................................................................................................67 現(xiàn)場(chǎng)維護(hù)管理 ................................................................................................................70 項(xiàng)目管理監(jiān)控 ................................................................................................................71軟件開(kāi)發(fā)維護(hù)服務(wù)外包 第 IV 頁(yè) 階段評(píng)估 ...................................................................................................................................71 迭代評(píng)估 ...................................................................................................................................72 狀態(tài)評(píng)估 ...................................................................................................................................73 資源監(jiān)控 ...................................................................................................................................73 用戶培訓(xùn)方案 .........................................................................................................................76 東軟針對(duì)本項(xiàng)目的培訓(xùn)承諾 ........................................................................................76 東軟針對(duì)本項(xiàng)目提供的技術(shù)培訓(xùn) ................................................................................76 培訓(xùn)計(jì)劃 ...................................................................................................................................76 培訓(xùn)方式 ...................................................................................................................................80 售后跟蹤培訓(xùn) ...........................................................................................................................81 培訓(xùn)綜合能力 ................................................................................................................81 東軟公司培訓(xùn)中心簡(jiǎn)介 ...........................................................................................................82 大連東軟信息技術(shù)學(xué)院 ..................