【文章內(nèi)容簡介】 .............58 維護作業(yè)制度 ................................................................................................................59 系統(tǒng)安全制度 ................................................................................................................60 故障處理制度 ................................................................................................................60 技術(shù)檔案和原始記錄的管理制度 ................................................................................61 現(xiàn)場服務(wù)方案 .........................................................................................................................63 現(xiàn)場組織管理策略 ........................................................................................................63 項目管理組織體系 ........................................................................................................63 項目組織各角色的職責(zé) ................................................................................................64 項目領(lǐng)導(dǎo)小組 ...........................................................................................................................64 項目指導(dǎo)小組 ...........................................................................................................................65 項目經(jīng)理 ...................................................................................................................................65 項目顧問委員會 .......................................................................................................................66 過程組 .......................................................................................................................................66 實施經(jīng)理 ...................................................................................................................................66 商務(wù)經(jīng)理 ...................................................................................................................................67 項目軟件經(jīng)理 ...........................................................................................................................67 現(xiàn)場維護管理 ................................................................................................................70 項目管理監(jiān)控 ................................................................................................................71軟件開發(fā)維護服務(wù)外包 第 IV 頁 階段評估 ...................................................................................................................................71 迭代評估 ...................................................................................................................................72 狀態(tài)評估 ...................................................................................................................................73 資源監(jiān)控 ...................................................................................................................................73 用戶培訓(xùn)方案 .........................................................................................................................76 東軟針對本項目的培訓(xùn)承諾 ........................................................................................76 東軟針對本項目提供的技術(shù)培訓(xùn) ................................................................................76 培訓(xùn)計劃 ...................................................................................................................................76 培訓(xùn)方式 ...................................................................................................................................80 售后跟蹤培訓(xùn) ...........................................................................................................................81 培訓(xùn)綜合能力 ................................................................................................................81 東軟公司培訓(xùn)中心簡介 ...........................................................................................................82 大連東軟信息技術(shù)學(xué)院 ..................