【正文】 ........................................................................25 通用企業(yè)應用平臺的特點 .......................................................................................................26 基于通用企業(yè)平臺的運維服務 ....................................................................................27 應用邏輯實現(xiàn)策略 ........................................................................................................28 核心經(jīng)辦業(yè)務技術架構概述 ...................................................................................................32 核心經(jīng)辦業(yè)務技術架構設計 ...................................................................................................34軟件開發(fā)維護服務外包 第 III 頁 技術架構中各層對象在創(chuàng)建過程中的依賴關系 ...................................................................36 維護服務計劃 .........................................................................................................................38 軟件維護方案 .........................................................................................................................38 遠程支持服務流程 ........................................................................................................38 現(xiàn)場服務流程 ................................................................................................................40 服務內容 ........................................................................................................................42 客戶服務質量文件 ........................................................................................................43 應急維護方案 .........................................................................................................................45 應急預案目標 ................................................................................................................45 應急預案具體措施 ........................................................................................................45 應急處理流程 ................................................................................................................46 軟件開發(fā)方案 .........................................................................................................................47 項目啟動過程 ................................................................................................................48 需求分析 ........................................................................................................................48 開發(fā)策劃 ........................................................................................................................49 設計與編碼實現(xiàn) ............................................................................................................50 系統(tǒng)設計 ...................................................................................................................................50 編碼實現(xiàn) ...................................................................................................................................50 系統(tǒng)測試 ........................................................................................................................50 實施培訓 ........................................................................................................................52 總結驗收 ........................................................................................................................53 問題處理機制 ................................................................................................................54 系統(tǒng)維護流程 ................................................................................................................54 集成服務方案 .........................................................................................................................56 集成服務目標 ................................................................................................................57 崗位分工和職責 ...............................................................................................