【正文】 軟件開發(fā)維護(hù)服務(wù)外包 第 I2022 年 7 月軟件開發(fā)維護(hù)服務(wù)外包 第 II 頁目 錄1 項(xiàng)目概述 ...........................................................................................................................................1 項(xiàng)目背景 ...................................................................................................................................1 項(xiàng)目范圍 ...................................................................................................................................12 運(yùn)維服務(wù)需求內(nèi)容 ...........................................................................................................................4 軟件維護(hù)需求 ...........................................................................................................................4 軟件開發(fā)需求 ...........................................................................................................................4 集成服務(wù)需求 ...........................................................................................................................5 現(xiàn)場服務(wù)需求 ...........................................................................................................................6 用戶培訓(xùn)需求 ...........................................................................................................................73 東軟服務(wù)理念 ...................................................................................................................................8 服務(wù)理念 ...................................................................................................................................8 服務(wù)宗旨 ...................................................................................................................................8 服務(wù)理解 ...................................................................................................................................94 東軟運(yùn)維服務(wù)保障體系 .................................................................................................................10 東軟售后服務(wù)體系簡介 .........................................................................................................10 售后服務(wù)體系理念 ........................................................................................................10 服務(wù)支持體系構(gòu)架 ........................................................................................................10 技術(shù)支持服務(wù)形式 ........................................................................................................11 東軟公司四級服務(wù)支持體系 .................................................................................................12 第 1 級服務(wù)：本地項(xiàng)目服務(wù)機(jī)構(gòu)及項(xiàng)目經(jīng)理 ............................................................13 第 2 級服務(wù)：東軟公司南京分公司以及華東大區(qū)技術(shù)人員 ....................................14 第 3 級服務(wù)：社保平臺系統(tǒng)建設(shè)專家 ........................................................................14 第 4 級服務(wù)：東軟總部技術(shù)支撐部門 ........................................................................155 運(yùn)維服務(wù)總體方案 .........................................................................................................................16 無錫金保工程建設(shè)情況 .........................................................................................................16 金保工程總體架構(gòu) .................................................................................................................16 IT 基礎(chǔ)設(shè)施包括網(wǎng)絡(luò)及硬件平臺層和數(shù)據(jù)層 ................................................................17 基礎(chǔ)服務(wù)應(yīng)用平臺 ........................................................................................................18 業(yè)務(wù)組件與表示層 ........................................................................................................18 東軟通用企業(yè)應(yīng)用平臺 —UniEAP...............................................................................19 通用企業(yè)應(yīng)用平臺的結(jié)構(gòu) .......................................................................................................19 通用企業(yè)應(yīng)用平臺的功能 ...............................