【正文】 ........................................................................25 通用企業(yè)應(yīng)用平臺(tái)的特點(diǎn) .......................................................................................................26 基于通用企業(yè)平臺(tái)的運(yùn)維服務(wù) ....................................................................................27 應(yīng)用邏輯實(shí)現(xiàn)策略 ........................................................................................................28 核心經(jīng)辦業(yè)務(wù)技術(shù)架構(gòu)概述 ...................................................................................................32 核心經(jīng)辦業(yè)務(wù)技術(shù)架構(gòu)設(shè)計(jì) ...................................................................................................34軟件開(kāi)發(fā)維護(hù)服務(wù)外包 第 III 頁(yè) 技術(shù)架構(gòu)中各層對(duì)象在創(chuàng)建過(guò)程中的依賴關(guān)系 ...................................................................36 維護(hù)服務(wù)計(jì)劃 .........................................................................................................................38 軟件維護(hù)方案 .........................................................................................................................38 遠(yuǎn)程支持服務(wù)流程 ........................................................................................................38 現(xiàn)場(chǎng)服務(wù)流程 ................................................................................................................40 服務(wù)內(nèi)容 ........................................................................................................................42 客戶服務(wù)質(zhì)量文件 ........................................................................................................43 應(yīng)急維護(hù)方案 .........................................................................................................................45 應(yīng)急預(yù)案目標(biāo) ................................................................................................................45 應(yīng)急預(yù)案具體措施 ........................................................................................................45 應(yīng)急處理流程 ................................................................................................................46 軟件開(kāi)發(fā)方案 .........................................................................................................................47 項(xiàng)目啟動(dòng)過(guò)程 ................................................................................................................48 需求分析 ........................................................................................................................48 開(kāi)發(fā)策劃 ........................................................................................................................49 設(shè)計(jì)與編碼實(shí)現(xiàn) ............................................................................................................50 系統(tǒng)設(shè)計(jì) ...................................................................................................................................50 編碼實(shí)現(xiàn) ...................................................................................................................................50 系統(tǒng)測(cè)試 ........................................................................................................................50 實(shí)施培訓(xùn) ........................................................................................................................52 總結(jié)驗(yàn)收 ........................................................................................................................53 問(wèn)題處理機(jī)制 ................................................................................................................54 系統(tǒng)維護(hù)流程 ................................................................................................................54 集成服務(wù)方案 .........................................................................................................................56 集成服務(wù)目標(biāo) ................................................................................................................57 崗位分工和職責(zé) ...............................................................................................