【導讀】 螈螂膅芅蚄螂芇蒁薀螁羆芄蒆袀聿葿莂衿膁節(jié)蟻袈袁蕆薇袇肅芀薃袆膅薆葿袆羋荿螇裊羇膁蚃襖肀莇蕿羃膂膀蒅袂蒞莁羈羄膈蝕羀膆莃蚆羀艿芆薂罿羈蒂蒈羈肀芅螆羇膃蒀螞肆芅芃薈肅羅蒈蒄螞肇芁莀蟻艿蕆蝿蝕罿荿蚅蠆肁薅薁蚈膄莈蕆蚈芆膁螆蚇羆莆螞螆肈腿薇螅膀莄蒃螄羀膇葿螃肂蒃螈螂膅芅蚄螂芇蒁薀螁羆芄蒆袀聿葿莂衿膁節(jié)蟻袈袁蕆薇袇肅芀薃袆膅薆葿袆羋荿螇裊羇膁蚃襖肀莇蕿羃膂膀蒅袂蒞莁羈羄膈蝕羀膆莃蚆羀艿芆薂罿羈蒂蒈羈肀芅螆羇膃蒀螞肆芅芃薈肅羅蒈蒄螞肇芁莀蟻艿蕆蝿蝕罿荿蚅蠆肁薅薁蚈膄莈蕆蚈芆膁螆蚇羆莆螞螆肈腿薇螅膀莄蒃螄羀膇葿螃肂蒃螈螂膅芅蚄螂芇蒁薀螁羆芄蒆袀聿葿莂衿膁節(jié)蟻袈袁蕆薇袇肅芀薃袆膅薆葿袆羋荿螇裊羇膁蚃襖肀莇蕿羃膂膀蒅袂蒞莁羈羄膈蝕羀膆莃蚆羀艿芆薂罿羈蒂蒈羈肀芅螆羇膃蒀螞肆芅芃薈肅羅蒈蒄螞肇芁莀蟻艿蕆蝿蝕罿荿蚅蠆肁薅薁蚈膄莈蕆蚈芆膁螆蚇羆莆螞螆肈腿薇螅膀莄蒃螄羀膇葿螃肂蒃螈螂膅芅蚄螂芇蒁薀螁羆芄蒆袀聿葿莂

　　

【正文】 rooms, double rooms, suites etc, G:A suite, please! R: Which date would that be ? G: From October 15th,and for three nights R: Ok, sir. Could you hold the line, please? I’ll check our room availability for those days.? Thank you for waiting, sir .your room is confirmed. Would you like breakfast? G: Yes, of course. R: Can you give me your name please, sir. G: Gee Brown R: Mr. Brown. May I have your phone number please? G: Yes ,the number is 00313212345 R: What time do you expert to arrive. Mr. Brown? G: Oh, around 6 . I Suppose R :Mr., Brown. I’ d like to confirm your reservation. A suite room for three nights from October 15th to 17th,the phone number I right? G: Yes ,thank you R: You are wele. We look forward to serving you. B. Registration Clerk: Good afternoon. Wele to the New Century Grand Hotel .May I help you ,sir? Guest: Yes, I’d like to checkin, please. C: Certainly ,sir. May I have your name ,please? G: Yes , it’ s Gee Brown. C: Do you have a reservation with us, Mr. Brown? G: Yes. C: Just a moment , please. I’ ll check our reservation record?thank you for waiting, Mr. .Brown. Your reservation is for a suite for three nights . Could you fill out the registrations card , please? G: Ok, Thank you. C: How would you like to make payment, Mr. .Brown? G: By credit card. C: May I take a print of the card ,please? Thank you ,Mr. . Brown. Your room is 3706 on the 37 floor . Just a moment please. A bellboy will show you to your room . I hope you will enjoy your stay. C. Depositing bags Guest: I’ d like to leave these with you. Bellman: Certainly, sir. How many pieces? G: Five in all. B :Is there anything valuable or breakable in your bags? G: No, B: Thank you. G: When dose the cloakroom close? B: The cloakroom is open until . Here are the name tags. G: Thank you , goodbye. B: Goodbye, D. Business Center Clerk : Good morning . Business Center , May I help you? Guest : Good morning . This is Henry Bellow calling from Room you mind giving me some information on your services? C: Certainly , Mr. ,Bellow. We have a lot of facilities to offer secretary service for our business guest, G: I have some documents to be typed at the moment and I hope they will be ready before 3:. C: How many pages are they in all? G: It will be about 20 pages. C: Well, it’ s rather a tough job , but we’ ll try our best ,Mr. Bellow. G: Good ,I’ d really appreciate it if it could be arranged, A,預訂客房 預訂員：您好！開元名都大酒店，預訂處，我能為您服務嗎？ 客人：我從巴黎打電話過來，想在你們酒店訂一個房間。 員： 先生，請問您想要什么樣的房間呢？我們這里有單人間、雙人間、套間等等。 客：一個套間。 員：請問您哪天要這個房間？ 客：從 10 月 15 日開始，一共 3 天。 員：好的，先生。請稍等，為您查一下那幾天的預訂情況，謝謝，讓您久等了。您的房間已經定好了，您需要早餐嗎？ 客：當然。 員：請告訴我您的姓名，好嗎？ 客：喬治布朗。 員：布朗先生，請留下您的電話號碼，好嗎？ 客：好的，是 003313212345 員：布朗先生，我確認一下您的預訂。您定了一個套間，從 10 月 15日至 17 日，共三晚，您的電話號碼是 003313212345。對嗎？ 客：是的，謝謝。 員：別客氣。我們期待為您服務。 B，登記入住 職員：下午好，歡迎光臨開元名都大酒店。我能為您服務嗎？先生？ 客人：是的，我想辦理入住登記手續(xù)。 員：當然可以，先生，請問您的姓名？ 客：喬治布朗。 員：請問您預訂了嗎？布朗先生？ 客：是的。 員：請稍等，我查一下預訂單??謝謝您的等待，布朗先生。您預訂的是一個套間，共 3 個晚上，請?zhí)钜幌碌怯泦?，好嗎？ 客：好的，謝謝。 員：請問您將以何種方式付款。 客：用信用卡。 員：讓我復印一下您的信用卡，好嗎？謝謝您，布朗先生，您的房間在 37 層，房號是 3706。請稍等一下，行李員會帶您去您的房間的。希望您住得愉快。 C 寄存行李 客人：我想把這些東西存放在您這兒。 行李員：當然可以先生，請問有幾件？ 客：一共有五件。 員：在您的行李中有沒有貴重或易碎物品呢？ 客：沒有。 員：謝謝。 客：你們這兒什么時間關門？ 員：我們這個行李寄存處營業(yè)到晚上 9 點。給您行李牌。 客：謝謝，再見， 員：再見。 D 商務中心 職 員：早上好，商務中心。我能為您服務嗎？ 客人：早上好，我是 3904 房的哈瑞比朗，我能問一下服務情況嗎？ 員：當然可以，比朗先生。我們有很多設施為商務客人提供秘書服務。 客：我現在有些文件想打印，希望在今天 3 點之前能完成。 員：共有幾頁？ 客：大約 20 頁。 員：有些困難，但我們會盡力的，比朗先生。 客：好的，我希望完成。 客房服務 Housekeeping Service 一、關鍵詞語 Key words bed 床 basin 洗臉盆 single bed 單人床 bathtub 浴缸 doublesize bed 雙人床 shower cap 浴帽 extra bed 加床 shampoo 洗發(fā)水 sheet 床單 conditioner 護發(fā)素 blanket 毛毯 b 梳子 quilt 棉被 toothpaste 牙膏 bed spread 床罩 toothbrush 牙刷 pillow 枕頭