【正文】 a repairman for you.2What time would you like us to e back, sir?2We will e and clean up your room immediately.2We’ll change one for you immediately.2Did you call for service?2I’ll do it right away.2Happy birthday! / Happy birthday to you. Happy New Year!3Merry Christmas! 3Happy Spring Festival!3Wish you every success!3Is there anything I can do for you? / Anything I can do for you?3Is there anything else? / Anything else?3I’ll do it for you now. 3Do you mind if I open the window?3You are wele. 3Yes, I understand. / I see.It’s my duty. 4If we have any shortings, please point.4Any criticisms and instructions are wele. / Any ments and suggestions are wele.4It doesn’t matter. / That’s all right. / All right. / Don’t worry about it. / Please forget it.4Thank you very much. Thanks a lot. Thanks for your kindness. Thank you for your advice.4I’m sorry to hear that. / I ‘m awfully sorry. / I’m sorry about this. / I’m sorry to disturb you.4Which would you prefer? 4Pardon me, please.4Sorry to have kept you waiting. 4I’m sorry, it’s my fault.50、I’ll see to it right away. 5I do apologize.5It is my negligence. I beg your pardon. 5Just a moment, I’ll do it now.5Please excuse me for ing so late. 5I’ sorry I was so careless.5Pardon me for interrupting, thank you. 5It’s my pleasure to have you.5Thank you for such a lovely gift. 5Please e this way, sir / madam.60、Go straight ahead. / Keep going. 6Turn left (right) at the first corner.6Please go up (down). 6Please follow me. / Come with me, please.6May I e in? Come in, please. 6Please don’t e in, just a moment.6May I know your room card / room number?6Good night, see you tomorrow.6Here’s your clean laundry, you had better check it.6We can’t change your room without the authority of the front desk.70、If you want to have your room cleaned extra quickly, please hang the cleaning sign on the door.7We are very sorry for the inconvenience.7For all inquiries, please dial or to ask for the information of the front desk.7I’ll send someone immediately to pick up the laundry.7We’ll deliver it to your room by tomorrow noon.7If you are in a hurry, we have a quick service.7There’s an extra charge of 50% for quick service.7Your clothes are ready.78 、If you have laundry, leave it in the laundry bag, it’ll be collected before 10:00 every morning.79 、Don’t worry, leave it to me.80 、As a hotel policy, I’m afraid that you have to pay for damage.81 、If you have anything to help, please dial or and you’ll be served as soon as possible.8Good night and pleasant dreams.8Could you sign your name on the Lost amp。 Property Form, please?8Thank you for telling us, sir / madam, I assure you it won’t happen again.8If you want to see the doctor, please dial .8Will you please tell us the name of your group / party.87 、Thank you and good bye. 8We hope to see you again.89 、Have a nice trip.90、Good luck and good bye! 餐飲服務(wù)崗位英語詞匯：職位名稱：樓面男服務(wù)員waiter 樓面女服務(wù)員waitress 傳菜員busboy（男）busgirl (女) 司酒員wine steward 酒吧服務(wù)員barman(男)/ barmaid (女)廚師chef / cook/ kitchener 迎賓hostess 廚師長sous chef 點心師pastry cook 調(diào)酒員bar tender服務(wù)設(shè)施與項目：一般用語General Terms：用餐have a meal / dine /be at table 早餐breakfast 中餐lunch 晚餐（便餐）supper 晚餐（正餐）dinner 宵夜late supper 快餐snack / fast food / takeaway food 家常便飯simple fare 自助餐/ 冷餐會buffet dinner 野外燒烤barbecue 1雞尾酒會cocktail party 1茶會tea party 1招待會 reception 1中餐Chinese food 1西餐western food 1套餐regular dinner 1份飯full course 1點菜a la carte / order 1客飯table d’hote 宴會banquet / dinner party / feast 2食譜recipe / cook book 2食物/菜肴 food / dish 2菜單menu 2開胃品appetizer 2餐廳restaurant / dining hall 2包廂dining box 2點心/茶點 refreshment 2主菜entr233。e 2甜品（點）dessert 酒吧bar 3咖啡廳caf233。 / coffee shop 3餐具室pantry 3東南亞風(fēng)味 southeast Asian flavor 3一道菜a course 3一份a portion ( of )3一塊a piece (of ) 3一片a slice ( of )3一條a strip ( of )3一點a bit ( of )胃口好（不好）good ( poor ) appetite 4調(diào)酒mixed wine 4廚房kitchen 4吧臺bar counter 44安排座位take plan 4野餐（野外用餐）piic 4主賓席 head table / seat for the guest of honor 4時價current price常用餐具名稱Everyday Dinner Sets：餐具dinner set / table ware 玻璃器具glassware 盤、碟plate / dish 茶碟saucer 碗bowl 洗手碗finger bowl 托盤tray / server 刀叉餐具cutlery 餐叉fork 湯勺ladle 1湯匙 spoon 1筷子chopsticks1牙簽toothpick 1糖夾sugar tongs1墊碟under plate 1調(diào)味品蝶relish plate 1主菜盆entr233。e dish 1茶杯cup 1茶缸（大杯）mug 啤酒杯stein 2玻璃杯glass 2大玻璃杯tumbler 2高腳杯goblet 2壺、罐、盆、盅pot / jug / kettle 2鹽瓶saltcellar 2胡椒瓶pepper shaker 2調(diào)味品套具condiment set 2喇叭形杯pilsner 2凹腰安全杯safe edge glass 淺底杯shallowbowled glass 3細(xì)頸玻璃酒瓶decanter 3玻璃水、飲料瓶carafe 3熱毛巾table towel 3臺布table cloth 3餐巾napkin 3餐巾杯napkin ring 廚房用具Kitchen Utensils：冰箱refrigerator/fridge/icebox 爐灶stove 電爐electric stove 煤氣爐gas stove 煤油爐kerosene stove 烤箱oven 平底鍋pan 煎鍋frying pan 蒸鍋steamer 長柄煮鍋saucepan 1湯鍋soup kettle 1砂鍋casserole13鍋爐boiler1燉鍋roast ( stew ) pan 1火鍋hot pot 1菜刀kitchen knife1砍刀chopping knife 1磨刀石knife sharpener 1切菜板chopping board 砧墩chopping block 2烤肉鐵扒grill 2絞肉機meatmincer 2平磨grinder 2打蛋器eggbeater 2碗櫥cupboard 2壇、罐jar 2桶pail / bucket 2天平scale / balance 2鐵鍋/菜鍋wok 圍裙apron 3擦盤布dish cloth 3抹布duster 3洗碗機washingup machine 3木炭charcoal 3煤鏟shovel 3煤球briquette3抽油煙機oil and smoke pumper 3高壓鍋 pressure cooker烹飪術(shù)語Cooking Terms：烹調(diào)術(shù)cookery/cuisine 清蒸的steamed 炸的deepfried 炒、煎的fried 烤的toasted 燒烤的roasted/ broiled 干炒、焙、烘的torrefied 煮的boiled 燉的stewed 熏的smoked 1