【正文】 isabled persons service 雨傘出租服務(wù)umbrella rental service 背包knapsack 女用手提包handbag 公文包briefcase / portfolio旅行包traveling bag 1手提箱suitcase 1書(shū)包satchel / canvas satchel 1衣帽間cloakroom 1平信ordinary letter 1掛號(hào)信registered letter 1航空信air mail 1快信express delivery 1欠資postage due 1超重overweight 掛號(hào)郵寄費(fèi)registered fee 2印刷品printed matter 2郵政匯票postal order 2包裹parcel 2漿糊paste 2膠水glue 2行李標(biāo)簽luggage label ( tag )2電瓶車(chē)electromobile / storage battery car 2行李車(chē)van 2行李網(wǎng)luggage net 行李票luggage check 3輪椅wheelchair 3拐杖walking stick 3信箱letter ( mail / post ) box3很多行李high luggage 3少量行李light luggage 3無(wú)行李no luggage 3失物招領(lǐng)處Lost amp。 Hope to see you again.15我們期待您的再次光臨。 Bon Voyage.15請(qǐng)多保重。 Good night. Have a good dream (sleep).15回頭見(jiàn)。 Here we are at your destination.14打擾您了，請(qǐng)多多包涵。 It’s a privilege for me to help you.14我一會(huì)兒就來(lái)。 Certainly. / Sure.14當(dāng)然（不）。 I’ll do what you told me.13我對(duì)此感到抱歉。 I’ll e after you.13我們將隨時(shí)為您效勞（提供服務(wù)）。 We’ll inform you as soon as possible.12這是我的職責(zé)（應(yīng)該做的）。 Please accept an apology for my fault.12我們會(huì)記下您的要求。 Don’t bother about that. / Don’t mention it.12我保證不會(huì)再次發(fā)生類(lèi)似的事情。/ 沒(méi)關(guān)系。 No trouble at all. / No bother at all.11我很高興為您效勞。 Thanks for your waiting / help.11是的。 Thanks , Thank you.10您太好了。 I hope you’ll pardon me.10我必須向您道歉。We are sorry for the delay.9對(duì)不起，讓您久等了。Sorry./ I’m sorry.9對(duì)不起，打擾您了。Let me inquire about it and I’ll let you know as soon as possible.4需要幫助，請(qǐng)打電話到總臺(tái)詢(xún)問(wèn)。（電話用語(yǔ)）Hold on (the line), please.4請(qǐng)掛掉。It’s slippery. Please mind your feet.您愿意的話，就辦吧。Straight on, please. / Keeping going, please.2請(qǐng)向左/右轉(zhuǎn)。/請(qǐng)注意。/請(qǐng)留心走。After you, please. / Please you first.1請(qǐng)便。Glad to have you here.祝您玩得愉快。Please enjoy your stay in our hotel. Have a nice stay. / Enjoy your stay with us.愿您如同在家一樣舒適。Wish you feel at home.早上好/下午好/晚上好。Please have a good time. / Please enjoy yourself.祝您生日快樂(lè)。/用吧。Please watch your step.請(qǐng)?jiān)谶@兒休息。Look out, please. / Take care, please. / Attention, please. Be careful, please.2請(qǐng)乘電梯。Please turn left / right.2請(qǐng)上/下樓. Please go upstairs / downstairs.2 a moment, please. / Just a moment, please.2請(qǐng)進(jìn). Come in, please.2請(qǐng)坐. Sit down, please. / Be seated, please. / Have (Take) a seat, please. have a look at it.3請(qǐng)給我看一看. Show me, please. Could I see it, please. Please let me have a look at it.3請(qǐng)問(wèn)要多久. How long will it take?3請(qǐng)?jiān)徫? I beg your pardon, please. / Forgive me, please.3請(qǐng)?jiān)僬f(shuō)一遍. Pardon, please. / Please repeat it.3請(qǐng)不要拘束. Please make yourself at home.3照顧不周的地方,請(qǐng)多多指教. If we have shortings, please point out.3請(qǐng)?zhí)岢鰧氋F意見(jiàn)。Do as you please.4您過(guò)來(lái)吧。（電話用語(yǔ)）Hang up, please.4請(qǐng)放心。If you need any help, please make a call to the front desk.4我能幫您的忙嗎？ May/Can I help you? Let me give you a hand, please. 50、我能為您做點(diǎn)什么？What can I do for you? What would you like me to do for you?5需要我?guī)兔?？Anything I can do for you?5還有別的事情需要我?guī)兔幔緼nything else I can do for you? Anything else?5請(qǐng)告訴我您的房間號(hào)碼，可以嗎？May I know your room number, please?5我可以耽誤您一會(huì)兒的時(shí)間嗎？May I take up a few minutes of your time, please?5請(qǐng)問(wèn)（您要）多少？How many(much), please?5請(qǐng)問(wèn)你們一共多少人？How many of you in all, please?5請(qǐng)問(wèn)哪個(gè)（位）？Which one, please?5請(qǐng)問(wèn)什么時(shí)候？What’s the time, please? When for, please?5請(qǐng)問(wèn)您要怎么辦（怎樣處理）？How will you do it, please?60、您想要（吃、喝等）什么？What would you like to have?6我把它放在這兒好嗎？May I leave it here?6我把它拿走好嗎？May I take it away?6我做這件事情您介意嗎？Would mind me doing that?6（您）有什么事？/ 出了什么事？/ 得了什么?。縒hat’s wrong with you? What’s the matter with you? / What’s up?6發(fā)生了什么事？What has happened?6還有什么嗎？/ 就這些嗎？Is that all?6非常感謝。I’m sorry to trouble you. I’m sorry to disturb you. I’m sorry to bother you.9失禮了。I’m sorry to have kept you waiting so long.9您在我們酒店住宿期間一切都滿意嗎？Is everything satisfaction to you during your stay in our hotel?100、抱歉得很，耽誤了您這么多的時(shí)間。 I must apologize to you.10費(fèi)神了。 It’s very kind (good / nice) of you10您想得十分周到。/ 不，不是。 Glad to be of service. / My pleasure.11我很高興給您幫了個(gè)忙。 That’s quite all right. / It doesn’t matter. / Never mind.11啊，沒(méi)什么。 I assure it won’t happen again.12我馬上調(diào)查此事。 We’ll note down your request.12沒(méi)問(wèn)題。 It’s part of my service. / It’s my duty.1我們會(huì)負(fù)責(zé)此事。I’ll put myself at your service at any time.13沒(méi)關(guān)系， 不用謝。 I feel sorry about that.13別擔(dān)心，我會(huì)給您辦的。 Of course. Of course not.14我認(rèn)為是這樣。 I’ll be with you in a moment.14我來(lái)查一下，并會(huì)盡快打電話給您。 Please excuse my disturbing you.14再見(jiàn)。 See you later.15明天見(jiàn)。 Take care, please.15祝您旅途愉快。 We look forward to your visit again.160、請(qǐng)?jiān)俅喂馀R。 Found Office 3大衣箱trunk3行李運(yùn)送bell service 尋人服務(wù)Paging Service 4泊車(chē)服務(wù) Car Park Valet 4委托代辦服務(wù)Extra Service 4“金鑰匙”服務(wù) Gold Key’s Service(Chief Concierge / Les Clef d’Or ) 用語(yǔ): 1. Is this your baggage, sir?2. Only one suitcase, sir?3. Let me carry your baggage, madam.4. May I help you with your suitcase, sir?5. Two suitcases and one bag, is that right?6. I’ll show you to the Front Desk , This way, please.7. Could you check in at the Reception, please/?8. May I show you to your room, sir? is your room, You first, please.10. The bellman, sir, I have brought your baggage.11. We are very sorry for the delay, sir, May I put it here.12. Another bellman will bring your baggage, Just a moment, please.13. Is this all you have?14. It’s slippery, please mind your feet.15. Just a moment, please, I’ll bring a luggage cart.Situational Dialogues: guest and helping the guest to carry the baggage→Showing the guest to the Front Desk for checking in→Showing t