【正文】 isabled persons service 雨傘出租服務(wù)umbrella rental service 背包knapsack 女用手提包handbag 公文包briefcase / portfolio旅行包traveling bag 1手提箱suitcase 1書包satchel / canvas satchel 1衣帽間cloakroom 1平信ordinary letter 1掛號信registered letter 1航空信air mail 1快信express delivery 1欠資postage due 1超重overweight 掛號郵寄費(fèi)registered fee 2印刷品printed matter 2郵政匯票postal order 2包裹parcel 2漿糊paste 2膠水glue 2行李標(biāo)簽luggage label ( tag )2電瓶車electromobile / storage battery car 2行李車van 2行李網(wǎng)luggage net 行李票luggage check 3輪椅wheelchair 3拐杖walking stick 3信箱letter ( mail / post ) box3很多行李high luggage 3少量行李light luggage 3無行李no luggage 3失物招領(lǐng)處Lost amp。 Hope to see you again.15我們期待您的再次光臨。 Bon Voyage.15請多保重。 Good night. Have a good dream (sleep).15回頭見。 Here we are at your destination.14打擾您了，請多多包涵。 It’s a privilege for me to help you.14我一會兒就來。 Certainly. / Sure.14當(dāng)然（不）。 I’ll do what you told me.13我對此感到抱歉。 I’ll e after you.13我們將隨時為您效勞（提供服務(wù)）。 We’ll inform you as soon as possible.12這是我的職責(zé)（應(yīng)該做的）。 Please accept an apology for my fault.12我們會記下您的要求。 Don’t bother about that. / Don’t mention it.12我保證不會再次發(fā)生類似的事情。/ 沒關(guān)系。 No trouble at all. / No bother at all.11我很高興為您效勞。 Thanks for your waiting / help.11是的。 Thanks , Thank you.10您太好了。 I hope you’ll pardon me.10我必須向您道歉。We are sorry for the delay.9對不起，讓您久等了。Sorry./ I’m sorry.9對不起，打擾您了。Let me inquire about it and I’ll let you know as soon as possible.4需要幫助，請打電話到總臺詢問。（電話用語）Hold on (the line), please.4請掛掉。It’s slippery. Please mind your feet.您愿意的話，就辦吧。Straight on, please. / Keeping going, please.2請向左/右轉(zhuǎn)。/請注意。/請留心走。After you, please. / Please you first.1請便。Glad to have you here.祝您玩得愉快。Please enjoy your stay in our hotel. Have a nice stay. / Enjoy your stay with us.愿您如同在家一樣舒適。Wish you feel at home.早上好/下午好/晚上好。Please have a good time. / Please enjoy yourself.祝您生日快樂。/用吧。Please watch your step.請?jiān)谶@兒休息。Look out, please. / Take care, please. / Attention, please. Be careful, please.2請乘電梯。Please turn left / right.2請上/下樓. Please go upstairs / downstairs.2 a moment, please. / Just a moment, please.2請進(jìn). Come in, please.2請坐. Sit down, please. / Be seated, please. / Have (Take) a seat, please. have a look at it.3請給我看一看. Show me, please. Could I see it, please. Please let me have a look at it.3請問要多久. How long will it take?3請?jiān)徫? I beg your pardon, please. / Forgive me, please.3請?jiān)僬f一遍. Pardon, please. / Please repeat it.3請不要拘束. Please make yourself at home.3照顧不周的地方,請多多指教. If we have shortings, please point out.3請?zhí)岢鰧氋F意見。Do as you please.4您過來吧。（電話用語）Hang up, please.4請放心。If you need any help, please make a call to the front desk.4我能幫您的忙嗎？ May/Can I help you? Let me give you a hand, please. 50、我能為您做點(diǎn)什么？What can I do for you? What would you like me to do for you?5需要我?guī)兔幔緼nything I can do for you?5還有別的事情需要我?guī)兔幔緼nything else I can do for you? Anything else?5請告訴我您的房間號碼，可以嗎？May I know your room number, please?5我可以耽誤您一會兒的時間嗎？May I take up a few minutes of your time, please?5請問（您要）多少？How many(much), please?5請問你們一共多少人？How many of you in all, please?5請問哪個（位）？Which one, please?5請問什么時候？What’s the time, please? When for, please?5請問您要怎么辦（怎樣處理）？How will you do it, please?60、您想要（吃、喝等）什么？What would you like to have?6我把它放在這兒好嗎？May I leave it here?6我把它拿走好嗎？May I take it away?6我做這件事情您介意嗎？Would mind me doing that?6（您）有什么事？/ 出了什么事？/ 得了什么??？What’s wrong with you? What’s the matter with you? / What’s up?6發(fā)生了什么事？What has happened?6還有什么嗎？/ 就這些嗎？Is that all?6非常感謝。I’m sorry to trouble you. I’m sorry to disturb you. I’m sorry to bother you.9失禮了。I’m sorry to have kept you waiting so long.9您在我們酒店住宿期間一切都滿意嗎？Is everything satisfaction to you during your stay in our hotel?100、抱歉得很，耽誤了您這么多的時間。 I must apologize to you.10費(fèi)神了。 It’s very kind (good / nice) of you10您想得十分周到。/ 不，不是。 Glad to be of service. / My pleasure.11我很高興給您幫了個忙。 That’s quite all right. / It doesn’t matter. / Never mind.11啊，沒什么。 I assure it won’t happen again.12我馬上調(diào)查此事。 We’ll note down your request.12沒問題。 It’s part of my service. / It’s my duty.1我們會負(fù)責(zé)此事。I’ll put myself at your service at any time.13沒關(guān)系， 不用謝。 I feel sorry about that.13別擔(dān)心，我會給您辦的。 Of course. Of course not.14我認(rèn)為是這樣。 I’ll be with you in a moment.14我來查一下，并會盡快打電話給您。 Please excuse my disturbing you.14再見。 See you later.15明天見。 Take care, please.15祝您旅途愉快。 We look forward to your visit again.160、請?jiān)俅喂馀R。 Found Office 3大衣箱trunk3行李運(yùn)送bell service 尋人服務(wù)Paging Service 4泊車服務(wù) Car Park Valet 4委托代辦服務(wù)Extra Service 4“金鑰匙”服務(wù) Gold Key’s Service(Chief Concierge / Les Clef d’Or ) 用語: 1. Is this your baggage, sir?2. Only one suitcase, sir?3. Let me carry your baggage, madam.4. May I help you with your suitcase, sir?5. Two suitcases and one bag, is that right?6. I’ll show you to the Front Desk , This way, please.7. Could you check in at the Reception, please/?8. May I show you to your room, sir? is your room, You first, please.10. The bellman, sir, I have brought your baggage.11. We are very sorry for the delay, sir, May I put it here.12. Another bellman will bring your baggage, Just a moment, please.13. Is this all you have?14. It’s slippery, please mind your feet.15. Just a moment, please, I’ll bring a luggage cart.Situational Dialogues: guest and helping the guest to carry the baggage→Showing the guest to the Front Desk for checking in→Showing t