【正文】 客：我現(xiàn)在有些文件想打印，希望在今天 3 點之前能完成。 員：謝謝。 員：請問您將以何種方式付款。我們期待為您服務(wù)。請稍等，為您查一下那幾天的預(yù)訂情況，謝謝，讓您久等了。 you like me to call a taxi for you? 請問需要幫您叫車嗎？ ’ ll send your original copy to your room after we have faxed that. 我們發(fā)出傳真后，會把您的原文送到您房間去的。 18． Please give the slip to the taxi driver and he’ ll take you there. 請把這張字條交給出租車司機，他會送您到那里的。 9. Could you show me your passport, please? 能出示一下您的護照嗎？ 10. Don’ t worry sir. I’ll call our Assistant Manager to help you now. 別著急，先生。 （二十）當客情忙，你不能同時招呼兩位客人時； I’ ll be with you in a moment, sir/madam. 我一會兒就為您服務(wù)，先生 /小姐。 2. I’ m sorry,I don’ t you show me? 對不起，我聽不懂，請問您能給我看嗎？ （十 六）請客人作某種事情時： 1. Could you(sign here),please? 請問您能（在這兒簽名）嗎？ 2. May I ask you to (return in 5minutes),sir/madam? 我能請您（在五分鐘內(nèi)返回）嗎，先生 /小姐？ 3. Could I have your name,sir/madam? 能告訴我您的名字嗎，先生 /小姐？ （十七）聽到對客人不利的事時： I’ m sorry to hear hope you will be better soon. 真抱歉聽到這個 消息，希望您很快就會好起來。 （十二）向客人展示單據(jù)等物時： Here is your? Sir/madam. 這是您的?，先生 /小姐。您也一樣，先生 /小姐。 ’ s very kind of we can’ t accept you 您非常好心，但我 們不能夠接受，謝謝。 2. Sorry to keep you waiting,I’ m pleased to say we do have ? 抱歉，讓您久等了，我很高興地說，我們確實有? （四）客人征詢你的同意可否拿走某物伯時： ,sir/ me help you . 好的，先生 /小姐，讓我來幫您。 十一、提醒用語 Remind words don’ t leave anything behind. 請別遺忘您的東西。 十、指路用語 Giving directions 1. After you please,sir (madam). 2. Go straight ahead,sir(madam). 請筆直走，先生 /女士。 九、答謝語 Thanks and Answers 1. You’ re most wele..歡迎之至。 Please fet it, sir/madam. 請不要放在心上，先生 /小姐。 I’ ll be with you in a moment. 我一會兒就來為您服務(wù)。 四、征詢語 Requests May (can)I help you ?我可以幫您嗎？ What can I do for you ?我能為您做什么？ Is there anything I can do for you? 我還能為您做些什么？ will it trouble you ?那會麻煩您嗎？ Would you like ? ?您喜歡?？ Would you mind if ?？ 五、應(yīng)答語 Responses You are 意效勞。 Have a good 。 I hope you’ ll enjoy your staying here. 我希望你們在這兒逗留愉快。英語作為一種國際語言，是酒店員工與外賓交流的主要語言工具，已成為酒店員工需要掌握的一項基本技能。 Wele to our hotel. 歡迎光臨我們酒店。 Merry 。 Have a good trip and saft journey. 希望您一路平安，旅途愉快。 I’ ll do it for you right away. 我馬上為您服務(wù)。 I’ m sorry, it’s our fault. 對不起，是我們的過錯。 Please dial number?， thanks. 請撥號碼?，謝謝。 ’ s our pleasure to have your staying with us. 您來我店是我們的榮幸。 7. It’ s on the second(third)floor. 在二（三）樓。 3. Immediately,sir/madam. 馬上就來，先生 /小姐。 ’ m afraid it’ s against hotel policy,I’ m so sorry. 我恐怕這違反了酒店的制度，非常抱歉。和您談話真令人愉快。 （十）要打斷客人的談話時，應(yīng)說： 1. Excuse me for interrupting. 對不起，打擾了。 2. I’ m sorry,sir/’ ll look into the matter at once. 對不起，先生 /小姐。我們會料理的。 5. Thank you for calling. We look forward to serving you. Goodbye. 謝謝您打電話來，我們期待為您服務(wù)，再見。 14. Is there anything valuable or breakable in your bag? 您包里有貴重或易碎物品嗎？ 15. You can get your money changed at the Cashier’ s Desk. 您可以去收銀處兌換錢。 ,we have no domestic collect call service. You have to pay for the call yourself. 對不起，國內(nèi)電話是沒有對方付費的，您得自己付款。 客：一個套間。您定了一個套間，從 10 月 15日至 17 日，共三晚，您的電話號碼是 003313212345。 員：請問您預(yù)訂了嗎？布朗先生？ 客：是的。 C 寄存行李 客人：我想把這些東西存放在您這兒。我能為您服務(wù)嗎？ 客人：早上好，我是 3904 房的哈瑞 客：好的，我希望完成。 客：謝謝，再見， 員：再見。請稍等一下，行李員會帶您去您的房間的。 員：當然可以，先生，請問您的姓名？ 客：喬治布朗。 New Century Grand Hotel, Reservation Desk. Can I help you? Guest: I an calling from Paris. I’d like to reserve a room in your hotel. R: What kind or room would you like, sir . We have single rooms, double rooms, suites etc, G:A suite, please! R: Which date would that be ? G: From October 15th,and for three nights R: Ok, sir. Could you hold the line, please? I’ll check our room availability for those days.? Thank you for waiting, sir .your room is confirmed. Would you like breakfast? G: Yes, of course. R: Can you give me your name please, sir. G: Gee Brown R: Mr. Brown. May I have your phone number please? G: Yes ,the number is 00313212345 R: What time do you expert to arrive. Mr. Brown? G: Oh, around 6 . I Suppose R :Mr., Brown. I’ d like to confirm your reservation. A suite room for three nights from October 15th to 17th,the phone number I right? G: Yes ,thank you R: You are wele. We look forward to serving you. B. Registration Clerk: Good afternoon. Wele to the New Century Grand Hotel .May I help you ,sir? Guest: Yes, I’d like to checkin, please. C: Certainly ,sir. May I have your name ,please? G: Yes , it’ s Gee Brown. C: Do you have a reservation with us, Mr. Brown? G: Yes. C: J