【正文】 的結(jié)果。 Goals 目的The goals of TL 9000 are to:TL 9000的目的是： Foster quality management systems that effectively and efficiently protect the integrity and use of telemunications products: hardware, software, and services,鼓勵質(zhì)量管理體系有效地保護(hù)通訊產(chǎn)品（硬件、軟件和服務(wù)）的完整性和用途。 Establish and maintain a mon set of quality management system requirements,Reduce the number of telemunications quality management system standards,Define effective cost and performancebased measurements to guide progress and evaluate results of quality management system implementation,建立和維持一套質(zhì)量管理體系要求。減少通訊質(zhì)量管理體系標(biāo)準(zhǔn)的數(shù)目。規(guī)定有效的成本和基本的性能測量以指導(dǎo)進(jìn)展和評估質(zhì)量管理體系實(shí)施結(jié)果。 Drive continual improvement,推動持續(xù)不斷的改進(jìn)。 Enhance customersupplier relationships, and加強(qiáng)客戶與供應(yīng)商之間的聯(lián)系，和 Leverage industry conformity assessment processes.平衡工業(yè)合格品評估過程。 Purpose用途The purpose of TL 9000 is to define the telemunications quality management system requirements for the design, development, production, delivery, installation, and maintenance of products: hardware, software, and services.Included in TL 9000 are performancebased measurements that quantify reliability and quality performance of these products. Longterm goals include both cost and performancebased measurements.TL 9000的用途是規(guī)定通訊質(zhì)量管理體系要求，用于硬件、軟件和服務(wù)等產(chǎn)品的設(shè)計、開發(fā)、生產(chǎn)、運(yùn)輸、安裝和維修。TL9000包括這些產(chǎn)品的質(zhì)量可靠性和質(zhì)量性能的衡量。長期目標(biāo)包括成本和基本的性能衡量。 Benefits of implementation 實(shí)施的利益Suppliers of telemunication products, their customers, service providers,and the end subscribers will all benefit from the implementation of TL 9000.通訊產(chǎn)品供應(yīng)商，他們的客戶，服務(wù)提供者和最終客戶都會從TL 9000的實(shí)施中獲益。Expected benefits are:期望的利益是： Continual improvement of service to subscribers,對最終客戶的服務(wù)的持續(xù)不斷的改進(jìn) Enhanced relationships between the organization and its customers,組織和客戶間加強(qiáng)的關(guān)系 Standardization of quality management system requirements,質(zhì)量管理體系要求的標(biāo)準(zhǔn)化 Efficient management of external audits and site visits,外部審核和實(shí)地考察的有效管理 Uniform measurements,統(tǒng)一的衡量；TL 9000 Quality Management System Requirements Handbook TL 11Section 1 Introduction第一部分－ 簡介 Overall cost reduction and increased petitiveness,全面的成本減少和增加的競爭力 Enhanced management and improvement of the organization’s performance,And組織職能加強(qiáng)的管理和改進(jìn)，和 Industry benchmarks for TL 9000 measurements.TL 9000衡量的工業(yè)基準(zhǔn) Relationship to ISO 9001and other requirement與ISO 9001和其他要求的關(guān)系The QuEST Forum maintains patibility with other sets of requirements and standards. TL 9000 provides a telemunicationsspecific set of requirements built on an ISO 9001:2000 framework. See the Bibliography for the standards and requirements that were considered during the development of TL 9000.尋求討論會保持了這個標(biāo)準(zhǔn)與其他套的要求和標(biāo)準(zhǔn)的兼容性。TL 9000提供了一套以ISO 9001:2000框架為基礎(chǔ)專用于通訊行業(yè)的要求。參見TL 9000發(fā)展期間所考慮的標(biāo)準(zhǔn)和要求的參考書目。Characteristics of the TL 9000 relationship to other requirements are:TL 9000與其他要求之間關(guān)系的特點(diǎn)是： TL 9000 includes ISO 9001:2000 and future revisions will be incorporated,TL 9000包括ISO 9001：2000，而且將來的版本將被合并。 Conformance to TL 9000 constitutes conformance to correspondingISO 9001:2000 requirements, andTL 9000的合格性組成相應(yīng)的ISO 9001：2000要求的合格性，和 It is the intent of the QuEST Forum that conformance to TL 9000 willeliminate the need for conformance to other telemunications qualitymanagement standards.尋求討論會的目的是TL 9000的合格性消除其他通訊質(zhì)量管理標(biāo)準(zhǔn)的合格性。 Custom munication 客戶聯(lián)系TL 9000 requires an organization to establish and maintain a process for municating with its customer base。 see “Customer Communication Procedures.” In addition, see Appendix F, “Guidance for Communication with Customers.”TL9000要求組織建立和維持一種與客戶群聯(lián)系的方法?！翱蛻袈?lián)系程序”。另外，見附錄F“與客戶聯(lián)系指南”。 Developing and maintaining the TL9000 handbooks 發(fā)展和維持TL 9000手冊The QuEST Forum is responsible for the development, publication, distribution, and maintenance of the TL 9000 handbooks. Change requests for the handbooks, following their initial publication, are to be submitted to the QuEST Forum Administrator. Any user of the handbooks may submit change requests.尋求討論會負(fù)責(zé)TL 9000手冊的發(fā)展，出版，分發(fā)和維持。在最初出版以后，手冊修改要求要發(fā)給尋求討論會管理者。手冊的任何用戶都可以發(fā)出變更要求。變更要求將被尋求討論會管理者轉(zhuǎn)寄給適當(dāng)?shù)氖謨哉鹿?jié)主席，將被考慮在下次修訂。變更討論會要求/反饋表在尋求討論會網(wǎng)站() 獲得。Final approval of all changes to TL 9000 handbooks will be by vote of the QuEST Forum voting members in accordance with the QuEST Forum’s bylaws. Reissue of the TL 9000 handbooks will be determined by the QuEST Forum, but not to exceed five years following the last issue date. When the QuEST Forum determines there are changes necessary in TL 9000 that could impact third party registration, then addenda or similar munication mechanisms will beemployed to inform the industry of corrections and updates to the TL 9000 handbooks.TL9000手冊所有更改的最后批準(zhǔn)將由尋求討論會成員按照其規(guī)章制度表決。TL9000手冊的再發(fā)行由尋求討論會決定，但距上次出版日不超過五年。如果尋求討論會決定TL9000有必要修改但會影響第三方的注冊，那么附屬機(jī)構(gòu)或類似的聯(lián)系機(jī)構(gòu)將被雇傭通知工業(yè)企業(yè)TL9000手冊修改和更新。 Implementation of revision 修訂實(shí)施When a new release of this handbook is published, all changes bee effective on the date of publication unless otherwise noted in the handbook. The new handbook may be used immediately on publication. Organizations seeking to achieve or maintain registration may continue to use the previous release of the handbook for 12 months after the date of publication of the new release. At that point, the old release bees obsolete and may no longer be used for anyregistration or surveillance activities.當(dāng)手冊的新版本出版時，在出版日所有更改的內(nèi)容都生效了，除非手冊中另有注釋。新手冊可能立即被用于出版。打算取得或維持注冊權(quán)的組織可以在新版本出版日之后12個月內(nèi)繼續(xù)用以前的版本。此外，舊版本失效，可能不再用于任何注冊或監(jiān)督活動。TL 9000 Quality Management System Requirements Handbook TL 12Section 2 – Structure第二部分－結(jié)構(gòu)Section 2 Structure第二部分 結(jié)構(gòu) Overall Structure 整體結(jié)構(gòu)TL 9000 is structured in layers (see Figure ):TL 9000由很多層構(gòu)成（－1）： International Standard ISO 9001:2000,國際標(biāo)準(zhǔn)ISO 9001：2000 Common TL 9000 Requirements,一般TL 9000要求 Hardware, Software, and Services Specific Quality Management SystemRequirements,硬件、軟件和服務(wù)專業(yè)質(zhì)量管理體系要求 Common TL 9000 Measurements, and一般TL 9000衡量，和 Hardware, Software, and Se