【正文】 目和尾注參考1List of Figures圖目錄FIGURE THE TL 9000 MODEL...............................................................21－1 TL 9000模型FIGURE THE TL 9000 LOGO.................................................................32－1 TL 9000標識語FIGURE E1 ALTERNATIVE ACCREDITATION PROCESS ...................... E1圖E－1 選擇性的鑒定過程FIGURE E2 INTERNAL AUDITS................................................................... E2圖E－2 內(nèi)審List of Tables表目錄TABLE REGISTRATION REQUIREMENTS－1 注冊要求BY SPECIALITY AREA............................................................32專業(yè)領(lǐng)域TL 9000 Quality Management System Requirements Handbook TL xiiSection 1 – Introduction第一部分－簡介Section 1 Introduction第一部分 簡介The TL 9000 handbooks (TL 9000 Quality Management System Requirements Handbook and TL 9000 Quality Management System Measurements Handbook) are designed specifically for the telemunications industry to document industry quality management system requirements and measurements.The TL 9000 Quality Management System Requirements Handbook establishes a mon set of quality management system requirements for suppliers of telemunications products: hardware, software, and services. The requirements are built on existing industry standards, including ISO 9001. The TL 9000 Quality Management System Measurements Handbook defines a minimum set of performance measurements. The measurements are selected to measure progress and evaluate results of quality management system implementation.TL 9000手冊（TL9000質(zhì)量管理體系要求手冊和TL 9000質(zhì)量管理衡量手冊）是專為通訊工業(yè)設(shè)計的，使其工業(yè)質(zhì)量管理體系要求和衡量文件化。這些衡量手段被選擇來衡量進展和評估質(zhì)量管理體系實施的結(jié)果。 Establish and maintain a mon set of quality management system requirements,Reduce the number of telemunications quality management system standards,Define effective cost and performancebased measurements to guide progress and evaluate results of quality management system implementation,建立和維持一套質(zhì)量管理體系要求。 Drive continual improvement,推動持續(xù)不斷的改進。 Purpose用途The purpose of TL 9000 is to define the telemunications quality management system requirements for the design, development, production, delivery, installation, and maintenance of products: hardware, software, and services.Included in TL 9000 are performancebased measurements that quantify reliability and quality performance of these products. Longterm goals include both cost and performancebased measurements.TL 9000的用途是規(guī)定通訊質(zhì)量管理體系要求，用于硬件、軟件和服務(wù)等產(chǎn)品的設(shè)計、開發(fā)、生產(chǎn)、運輸、安裝和維修。Expected benefits are:期望的利益是： Efficient management of external audits and site visits,外部審核和實地考察的有效管理 Industry benchmarks for TL 9000 measurements.TL 9000衡量的工業(yè)基準 Relationship to ISO 9001and other requirement與ISO 9001和其他要求的關(guān)系The QuEST Forum maintains patibility with other sets of requirements and standards. TL 9000 provides a telemunicationsspecific set of requirements built on an ISO 9001:2000 framework. See the Bibliography for the standards and requirements that were considered during the development of TL 9000.尋求討論會保持了這個標準與其他套的要求和標準的兼容性。 TL 9000 includes ISO 9001:2000 and future revisions will be incorporated,TL 9000包括ISO 9001：2000，而且將來的版本將被合并。 Custom munication 客戶聯(lián)系TL 9000 requires an organization to establish and maintain a process for municating with its customer base。 Developing and maintaining the TL9000 handbooks 發(fā)展和維持TL 9000手冊The QuEST Forum is responsible for the development, publication, distribution, and maintenance of the TL 9000 handbooks. Change requests for the handbooks, following their initial publication, are to be submitted to the QuEST Forum Administrator. Any user of the handbooks may submit change requests.尋求討論會負責TL 9000手冊的發(fā)展，出版，分發(fā)和維持。變更討論會要求/反饋表在尋求討論會網(wǎng)站() 獲得。 Implementation of revision 修訂實施When a new release of this handbook is published, all changes bee effective on the date of publication unless otherwise noted in the handbook. The new handbook may be used immediately on publication. Organizations seeking to achieve or maintain registration may continue to use the previous release of the handbook for 12 months after the date of publication of the new release. At that point, the old release bees obsolete and may no longer be used for anyregistration or surveillance activities.當手冊的新版本出版時，在出版日所有更改的內(nèi)容都生效了，除非手冊中另有注釋。TL 9000 Quality Management System Requirements Handbook TL 12Section 2 – Structure第二部分－結(jié)構(gòu)Section 2 Structure第二部分 結(jié)構(gòu) Overall Structure 整體結(jié)構(gòu)TL 9000 is structured in layers (see Figure ):TL 9000由很多層構(gòu)成（－1）： Common TL 9000 Measurements, and一般TL 9000衡量，和 Common TL 9000 Requirements,一般TL 9000要求打算取得或維持注冊權(quán)的組織可以在新版本出版日之后12個月內(nèi)繼續(xù)用以前的版本。TL9000手冊的再發(fā)行由尋求討論會決定，但距上次出版日不超過五年。手冊的任何用戶都可以發(fā)出變更要求?！翱蛻袈?lián)系程序”。 Conformance to TL 9000 constitutes conformance to correspondingISO 9001:2000 requirements, andTL 9000的合格性組成相應(yīng)的ISO 9001：2000要求的合格性，和參見TL 9000發(fā)展期間所考慮的標準和要求的參考書目。 Overall cost reduction and increased petitiveness,全面的成本減少和增加的競爭力 Enhanced relationships between the organization and its customers,組織和客戶間加強的關(guān)系長期目標包括成本和基本的性能衡量。 Enhance customersupplier relationships, and加強客戶與供應(yīng)商之間的聯(lián)系，和規(guī)定有效的成本和基本的性能測量以指導(dǎo)進展和評估質(zhì)量管理體系實施結(jié)果。 Foster quality management systems that effectively and efficiently protect the integrity and use of telemunications products: hardware, software, and services,鼓勵質(zhì)量管理體系有效地保護通訊產(chǎn)品（硬件、軟件和服務(wù)）的完整性和用途。該要求建立在包括ISO 9001在內(nèi)的現(xiàn)有工業(yè)標準的基礎(chǔ)上。TKathy ParkerMichael ServerBell CanadaJeanNormand DrouinBellSouthTelemunicationsEd BallingtonMort BurnettTex PraterBoston CommunicationsGroupTareq RahmanBritish TelemunicationsSteve DickensCelestica CorporationPaul PettingerCharles IndustriesAngelo DiMonteVictor PotentCommWorksJames OatesComverse Network SystemsBruce RozettElizabeth TracyTL 9000 Quality Management System Requirements Handbook ixAcknowledgementsSupply Chain Work GroupLeaders: Chair David Briggs