【正文】 s, and petitorsacplished the update of the Requirements handbook through extraordinaryteamwork.This outstanding acplishment was facilitated in partnership with the AmericanSociety of Quality (ASQ) and The University of Texas at Dallas (UTD). Specialthanks for their constant support and encouragement during the last three yearsof our development to Dr. Bill Osborne, Dean and Dr. Douglas E. Harris,Associate Dean, Erik Jonsson School of Engineering and Computer Science andto Paul Borawski, ASQ Executive Director and Brian LeHouillier, ASQ Director,Programs amp。TRobert GrayBellSouthTelemunicationsIrv BriksContributors:Agilent TechnologiesJohn MurrayAlcatelDon BrownIan MackieTL 9000 Quality Management System Requirements Handbook viiAcknowledgementsAcknowledgementsInfonetDan RussLucent TechnologiesSandford LiebesmanMarconiMary M. HattrickMotorolaGreg FeldmanNortel NetworksDaniel ProffitChristopher WestSBCGene HutchisonStephen StroupTelkom South AfricaMike DonaldTellabs OperationsMari SilveniusTelmar Network TechnologyGary McMullinThe University of Texas atDallasTom WitheyCorningSteve CooperLen YoungExcel PartnershipDavid MiddletonFlextronicsJohnny HancockFujitsuAshok DandekarGlenayre TechnologiesDeborah BrighamGovernance Work GroupLeaders: CoChair Jim McDonnell SBCCoChair Len Young CorningMotorolaGreg FeldmanNortel NetworksJeff HarpeSBCJim McDonnellTellabs OperationsJoe TaylorContributors:AlcatelRon LuttrullCorningLen YoungECI TeleMisha PtakMarketing and Communications (Mar) Work GroupLeaders: Chair Jack Pompeo TeleCentric ViceChair Ashok Dandekar FujitsuPerry Johnson RegistrarsNicole MartinQUASARDoug LucianiTellabs OperationsJoe TaylorTeleCentricJack PompeoAmerican Society for QualityJeff Weitzer Table of ContentsComplasRonald BasqueCorningJoel ReeceFujitsuAshok DandekarMarconiDonna ReinschContributors:ADC TelemunicationsJerry LefeverRandy PezonADTRANRandal WhortonAlcatelDave AitkenRon LuttrullTL 9000 Quality Management System Requirements Handbook viiiAcknowledgementsMeasurements Work GroupLeaders: Chair Rick Werth SBCViceChair Matt Lindsay Tellabs OperationsSecretary ohn Walz Lucent TechnologiesTime Keeper Jeffery Rose Sumitomo Electric LightwaveSME Richard Morrow The University of Texas at DallasNokiaDoug HallKaren RawsonNortel NetworksJim DumouchellePaceonJim ShieldsQwestJerry KeintzDon WilfordSBCJim LankfordVuong PhiScott SukoRick WerthSiemens ICNKen KoffmanMark YoungSumitomo Electric LightwaveJeffrey RoseSymmetriJack RiskeyTekelecAngela HallMichael WillisTelamonWilliam McLinnTelcordia TechnologiesDebbie HearnTellabs OperationsDuke DahmenDenise EcholsMatt LindsayTelmar Network TechnologyJerry ConstanceThe University of Texas atDallasRichard MorrowUnisysRichard GeesamanVerizon CommunicationsGalen AycockAlan BeaudryBrendan PelanRon ReshWorldComRobert PaschkeXerox CorporationBrian FannonCorningKevin CalhounSteve CooperCTDIJim McCormickEricssonVictor SandovalExcel PartnershipSteve ObolewiczDave SanicolaFlextronicsJohnny HancockFujitsuTom GarrisonHummingbirdMary HarmerJapan Quality AssuranceOrganization JQAKatsuhiko HarutaKARLEEDavid BriggsJohn JenningsLiebert CorporationLarry AblesTom BaldrickDale CarpenterDave GiannamoreLucent TechnologiesDavid BisoneAri JainArt MorricalJohn WalzJohn WronkaManlyWilliamsLinda CueJohn ManlyMarconiBret BarclayDon DenkBeverly McClainJennifer VidosMotorolaJames FritschTama McBrideJim OsmanNetwork Access SolutionsLaurence RudolphContributors:ADTRANCharles O’DonnellAdvanced FibreCommunicationsMark FischerMark HodgesRhonda SatorAlcatelBob CicelskiJim KoPeter LoewJune MillerSteven QuigleyTab RabalaoTom YoheAntecBob LichkayRob LindnerAstec Advanced PowerSystemsRoger DaunaisAndre LapointeATamp。TL 9000質(zhì)量管理體系要求手冊為通訊產(chǎn)品（硬件、軟件和服務(wù)）供應(yīng)商建立了一套質(zhì)量管理體系要求。 Goals 目的The goals of TL 9000 are to:TL 9000的目的是：減少通訊質(zhì)量管理體系標(biāo)準(zhǔn)的數(shù)目。TL9000包括這些產(chǎn)品的質(zhì)量可靠性和質(zhì)量性能的衡量。 Continual improvement of service to subscribers,對最終客戶的服務(wù)的持續(xù)不斷的改進(jìn) Uniform measurements,統(tǒng)一的衡量；TL 9000 Quality Management System Requirements Handbook TL 11Section 1 Introduction第一部分－ 簡介TL 9000提供了一套以ISO 9001:2000框架為基礎(chǔ)專用于通訊行業(yè)的要求。 see “Customer Communication Procedures.” In addition, see Appendix F, “Guidance for Communication with Customers.”TL9000要求組織建立和維持一種與客戶群聯(lián)系的方法。在最初出版以后，手冊修改要求要發(fā)給尋求討論會管理者。Final approval of all changes to TL 9000 handbooks will be by vote of the QuEST Forum voting members in accordance with the QuEST Forum’s bylaws. Reissue of the TL 9000 handbooks will be determined by the QuEST Forum, but not to exceed five years following the last issue date. When the QuEST Forum determines there are changes necessary in TL 9000 that could impact third party registration, then addenda or similar munication mechanisms will beemployed to inform the industry of corrections and updates to the TL 9000 handbooks.TL9000手冊所有更改的最后批準(zhǔn)將由尋求討論會成員按照其規(guī)章制度表決。新手冊可能立即被用于出版。 International Standard ISO 9001:2000,國際標(biāo)準(zhǔn)ISO 9001：2000 Hardware, Software, and S