【正文】 知識的積淀，我沒有這么大的動力和信心完成這篇論文。感恩之余，誠懇地請各位老師對我的論文多加批評指正，使我及時完善論文的不足之處。
謹以此致謝最后，我要向百忙之中抽時間對本文進行審閱的各位老師表示衷心的感謝。參考文獻一、專著
[1] 黎宏河．汽車消費維權指南[M]．機械工業(yè)出版社，2010年
[2] 童一秋．汽車消費糾紛處理與售后服務規(guī)范化管理實務全書[M]．吉林音像出版社，2003．
[3] 張承耀．汽車消費政策評價[M]．經(jīng)濟管理出版社，2007．
[4] 李建偉．國家司法考試專題講座（2005年法院版）[M]．人民法院出版社，2005．
[5] 江平．中華人民共和國合同法精解[M]．中國政法大學出版社，1999．
[6] 張新寶、曾憲義，王利明．《侵權責任法》（第二版）[M]．中國人民大學出版社，2010．
[7] 陶玉霞．工商行政管理適用法規(guī)手冊[M]．法律出版社，2006．
[8] 葉自強．舉證責任及其分配標準[M]．法律出版社，2005．
二、期刊
[1] 曹建海．中國的汽車消費市場和消費環(huán)境[J]．商業(yè)經(jīng)濟與管理，2003，（7）．
[2] 馬長海，于樹勝，王秀芳．我國個人汽車消費問題探討[J]．經(jīng)濟師，2004，（2）．
[3] 邵世風．影響我國家用汽車消費的主要因素[J]．統(tǒng)計與決策，2003，（8）．
[4] 付保宗．我國乘用車市場特點及影響因素分析[J]．中國經(jīng)貿(mào)，2009，（24）．
[5] 楊永華．論汽車營銷模式中的中國文化因素[J]．商業(yè)經(jīng)濟文薈，2004，（1）．
[6] 曹建海．中國的汽車消費市場和消費環(huán)境[J]．商業(yè)經(jīng)濟與管理，2003，（7）．
[7] 黃啟見．入世后汽車市場特征，成因與對策分析[J]．市場論壇，2004，（11）．
[8] 王雷祥．我國缺陷汽車產(chǎn)品召回法律制度研究[J]．法制與經(jīng)濟，2010，（10）．
[9] 楊小林．一季度汽車消費投訴呈現(xiàn)三大特點，新車是熱門出處[J]．輕型汽車技術，2007，（5）
[10] 宋雁．中國急待營造放心的汽車消費環(huán)境[J]．中國汽車市場，2003，（5）．
[11] 向陽．走近汽車“三包”[J]．汽車研究與開發(fā)，2004，（10）．
[12] 丁丹苦．三問汽車召回[J]．質(zhì)量與市場，2008，（7）．
[13] 南辰．全球最大新車市場的質(zhì)量憂思[J]．瞭望，2010，（3）．
[14] 小劍．“汽車三包”呼之不出，消費者如何應對購車風險？[J]．私人理財，2005，（4）
[15] 潘光政.．汽車消費走向誠信和成熟[J]．上海標準化，2004，（10）
[16] 南辰．誠信和標準是汽車售后服務“品牌化”的要素[J]．汽車電器，2006（11）．
[17] 王志東．消費者權益保護法的完善及消費者的保護出處[J]．經(jīng)濟師，2007（4）
三、學位論文
[1] 肖燕飛．完善我國缺陷產(chǎn)品召回制度的思考[D]．新疆：新疆財經(jīng)大學，2010
[2] 汪燕．我國汽車售后服務業(yè)發(fā)展研究[D]．上海：華東師范大學，2006
[3] 劉淼．缺陷產(chǎn)品召回制度的經(jīng)濟法性質(zhì)解讀[D]．江蘇：江蘇大學，2010
[4] 王懷朝．企業(yè)產(chǎn)品召回成本研究[D]．上海：華東理工大學，2002
[5] 張忠美．我國建立產(chǎn)品召回制度的法律思考[D]．貴州：貴州大學，2008
[6] 王娜．中國汽車對外直接投資產(chǎn)業(yè)基礎研究[D]．北京：對外經(jīng)濟貿(mào)易大學，2009
[7] 溫靜．河北省汽車產(chǎn)業(yè)集群發(fā)展研究[D]．河北：河北大學，2010
[8] 聶文韜．缺陷產(chǎn)品召回制度的法律比較研究[D]．北京：北京工商大學，2008
[9] 李勇．缺陷產(chǎn)品召回法律制度研究[D]．安徽：安徽大學， 2006
[10] 周占東．“消費和諧”理念下的消費者權益保護[D]．黑龍江：黑龍江大學，2010
[11] 王洋．汽車金融風險管理問題研究[D]．天津：天津商業(yè)大學，2009
[12] 李靜．論商品房消費者權益的保護[D]．大連：中國海洋大學，2009
[13]孫愛娟．產(chǎn)品召回責任制度法律問題研究[D]．北京：首都經(jīng)濟貿(mào)易大學，2007
四、其他類
[1] 《中華人民共和國產(chǎn)品質(zhì)量法》
[2] 《中華人民共和國消費者權益保護法》
[3] 《缺陷汽車產(chǎn)品召回管理規(guī)定》
[4] 國家技術監(jiān)督局政策法規(guī)司編《國外產(chǎn)品質(zhì)量與產(chǎn)品責任法規(guī)選編》
[5] 《中華人民共和國侵權責任法》
[6] 梁香祿．汽車消費維權典型案例及指南[N]．南方都市報，
[7] 牛洪軍．汽車消費維權要攀三重山[N]．山西法制報，2010年第3期
[8] 范寧寧．2011車市是否會輕踩“剎車”[N]．烏魯木齊晚報，
[9] 李曉青．新車有瑕疵 疑是二手貨[N]．烏魯木齊晚報，
[10] 安圣慧．我國消費特征調(diào)查[R]．商業(yè)時代（理論版），2004，（26）
[11] 曾智湄．美國的“檸檬法”，北京法院網(wǎng)，2009年9月14日
[12] 劉敬妹．2010年中國汽車產(chǎn)銷雙雙突破1800萬輛蟬聯(lián)全球第一，鳳凰網(wǎng)汽車，2011年1月10日附錄AOn consumer rights, many countries usually refer to 1962 President Kennedy of the United States on the protection of consumer interests, President of the special situation of the union to describe. In this paper, the specific provisions of the consumers of the following four kinds of Rights: obtained the right to security, right to understand modity information rights。 thirdly, the choice of modity rights and 4 to express their views. The above 4 points did not all list consumer rights, with the changes in the market and industry, the emerging new problems, the new consumer issues also continue to generate. In spite of this, talk about consumer rights or to the state of the Union message content as the center, within the scope of the world actively.
Japan is also through the problem of dealing with specific issues to explore the issue of consumer rights. Japan, in 1963, by the national life upward Review Conference (now the national life Council) announced that the first ~ 3 items as the specific rights of consumers. At the same time, the Tokyo consumer life regulations all Prefecture Ordinance also provides the rights of consumers, in 2004 the consumer basic law but also the first mention of the following six kinds of consumer rights: 1. To ensure the safety of the right, (II) to ensure that the right of choice, and third is to guarantee the right of access to the necessary information, to ensure the right to receive education opportunities, the opinion can reflect the rights in the policy.
In the basic law, the basic policy of Japan is the basic policy. Characteristics of Japan39。s consumer protection law is the programmatic and policy guidance, the law just generally provides national, local public bodies and panies should be able to do the tasks and responsibilities, will implement the obligations of the center of gravity in national and all levels of government, the provisions of the consumer protection policy task. Japan mainly to protect consumer security, promote consumer appropriate choice, protect consumer justice and strengthen consumer aspirations and so on for the center of the content. Japan has formed in the basic law as the core, and other laws such as antimonopoly law, access to the sales law and the a specific modity trading mission contract law and other constraints of a series of direct, indirect consumer protection laws and regulations to add an organic legal system. Not only established a plete product quality assurance system, establishes the perfect consumer rights and interests protection mechanism. In addition, in order to avoid the manufacturers and consumers of the conflict on the other breakwater, Japan has also developed a product recall system, put forward the effective has bee one of our family important consumer goods, in recent years, more and more disputes the quality of automobile, and consumers in automotive quality dispute often unassisted, in a disadvantageous position in the handling of the case, not reasonable protection of the legitimate rights and interests, rights and interests and mental impaired. The author of this phenomenon from a legal point of view of thinking and analysis, hereby parabolic quoted Yu, in order to seek advice from colleagues, hope can cause everyone39。s attention to this phenomenon.
China automobile production and sales growth, car TouSuLiang has continued to rise. From the plaints in recent years, 15 3, the amount of car plaints also showed a trend of a straight upward trend. Due to the existence of automobile manufacturers and 4S shop dealers shuffle a variety of factors, such as, the majority of owners also had to deal with plaints without fruit of embarrassment. To resolve consumer plaints of predicament, must strengthen the vehicle from production to scrap the whole process of legislation, by draconian laws guarantee the lawful rights and interests o