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2025-01-05 01:03本頁(yè)面
【正文】 nd in the right hemisphere as well as the left.” Antonio Damasio Harley executive, quoted in Resultsbased Leadership “What we sell is the opportunity for a 43 yearold accountant to dress up in black leather, ride through small towns and have people be afraid of him.” “When leaders fail to municate in facts, emotions, and symbols, constituents will fill in the blanks” Not only what you say Also what you do – non verbal munication Emotional Intelligence: “The capacity to handle your own emotions and your relationships with others.” . News amp。 World Report “The Secret Skill of Leaders” 1/14/2022 ? Emotional high jacking: – Heart 10 beats per minute above resting rate can jump 30 beats per minute within single heart beat。 – Body pumping adrenaline and other disruptive hormones。 – Swamped by toxic/angry feelings。 – Thinking distorted, difficulty anizing thoughts and feeling overwhelmed. The distance between the heart and the head is very short – but it is the longest journey in the world! Individual and team Leadership – leading people Organization leadership building an enduring enterprise What creates trust, in the end, is the leader’s manifest respect for the followers.” — Jim O’Toole, Leading Change ? “The two most powerful things in existence: a kind word and a thoughtful gesture.” Ken Langone, CEO, Invemed Associates [from Ronna Lichtenberg, It’s Not Business, It’s Personal] ? “The deepest human need is the need to be appreciated.” William James ? Bad managers hurt – often permanently ? HIPO’s need to be surrounded by quality people ? Very few people truly ready to move to the next level ? HIPO’s misidentification much higher than thought 107 5. NEED FOR WLB 110 7. NEED FOR ENABLING SYSTEMS 111 112 7. NEED FOR BUILDING HR CAPACITY 113 114 Five Minutes
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