第10章項(xiàng)目溝通及文件記錄(編輯修改稿)
2025-03-27 20:56 本頁面
【文章內(nèi)容簡介】 ap. Class 4 where power and legitimacy overlap are classified as dominant stakeholders. So, they have legitimate claim on your time and their munication needs have to be taken into account. Class 5 is where power and urgency overlap and are classified as dangerous stakeholders. With the given bination, they could actually be dangerous to your project’s welfare unless their demands can be met. ? Class 6 stakeholders are defined as dependent stakeholders. They have legitimacy and the urgency but not mensurate power. They should be kept informed as they could be of help when you need to leverage their legitimacy and the urgency they can get from the anization. ? What’s most important is the class 7 stakeholders the definitive stakeholders. You need to meet this group’s every need as they are crucial to your project. This is the group where power, legitimacy converges and they get the urgency from the anization when they need it. 國家發(fā)改委 四環(huán)外住戶 二環(huán)內(nèi)住戶 北京市發(fā)改委 區(qū)其它委辦局 拆遷戶 區(qū)發(fā)改委 打醬油的 城區(qū)改造項(xiàng)目為例 Sphere of Influence 影響范圍 Trip Wire: Low Power, Low Interest, Negative Attitude Time Bomb: High Power, Low Interest, Negative Attitude Acquaintance: Low Power, Low Interest, Positive Attitude Sleeping Giant: High Power, Low Interest, Positive Attitude Irritant: Low Power, High Interest, Negative Attitude Saboteur: High Power, High Interest, Negative Attitude Friend: Low Power, High Interest, Positive Attitude Savior: High Power, High Interest, Positive Attitude Sphere of Influence 影響范圍 溝通規(guī)劃 溝通規(guī)劃 (Cont.) 1. 由權(quán)力利益方格等得到的信息更新計(jì)劃表 2. 考慮透徹與利益相關(guān)者溝通管理的方法 3. 找出想從利益相關(guān)者處得到什么 溝通的目的 控制成員的行為 交流和流通信息 表達(dá)情感 激勵(lì)員工，改善績效 溝通的三個(gè)基本原則 ? 溝通的基本問題是 ‖心態(tài) ‖： mindset –心態(tài)：自私，自我，自大 ? 溝通的基本原理是 ‖關(guān)心 ‖： concern –關(guān)心：注意人的狀況與難處；需求與不便；痛苦與問題 ? 溝通的基本要求是 ‖主動(dòng) ‖： initiative –主動(dòng)：主動(dòng)的支援，主動(dòng)的反饋 溝通的編碼與解碼 溝通認(rèn)知的扭曲 ? 使用符號不當(dāng)，語言不當(dāng)，內(nèi)容矛盾，渠道干擾，被接受者有偏見 如何理解？ ? 積極的財(cái)政政策 ? 適度寬松的貨幣政策 金融戰(zhàn)線經(jīng)常高呼一個(gè)口號 :―積極的財(cái)政政策和適度寬松的貨幣政策。”如果翻譯成大白話 ,意思是 :政府要花錢了 ,既然百姓舍不得花錢或沒有錢花 ,那么就由政府來替你花 ——這就是“積極的財(cái)政政策”；如果政府沒有錢或者錢不夠 ,那么就開足馬力印鈔票 ——這就是所謂“適度寬松的貨幣政策”。 而且妙就妙在“積極的”和“適度寬松的”這兩個(gè)形容詞上?！胺e極”就是政府使勁花錢 ,而且如何花錢政府說了算?！斑m度”是使勁印錢 ,但話說的比較婉轉(zhuǎn) ,不說“使勁” ,而說“適度”。但什么是“適度”呢 ?那還是印錢的人自己說了算。 摘自南方周末 2023年 11月 21日 溝通的障礙 ? 人的障礙 –地位的差異 (differences in status) –來源的可信度 (credibility of sources) –認(rèn)知偏誤 (cognitive bias) –過去的經(jīng)驗(yàn) (past experiences) –情緒的影響 (emotional impact) ? 組織的障礙 –信息泛濫 (information overload) –時(shí)間的壓力 (time pressure) –組織的氛圍 (anizational climate) –信息過濾 (information screening) –缺乏反饋 (absence of feedback) 溝通
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