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r target population, or across the nation or state or local jurisdiction generally, but not inside the program itself or the agency or anizational unit that operates it. resource Program activities outputs Initial outes Intermediate outes Longerterm outes Cases, customers 績(jī)效考評(píng)可以幫助我們進(jìn)行 —— ? 監(jiān)測(cè)和報(bào)告 ? 戰(zhàn)略規(guī)劃 ? 預(yù)算和財(cái)政管理 ? 項(xiàng)目管理 ? 績(jī)效管理 ? 質(zhì)量改進(jìn) ? 合同管理 ? 外部標(biāo)桿 ? 與公眾的溝通 績(jī)效考評(píng)系統(tǒng)的設(shè)計(jì)與開(kāi)發(fā) ? 確保管理者的認(rèn)同 ? 預(yù)期使用者、為系統(tǒng)維持提供資源的人 ? 外部利益相關(guān)者:如客戶、專家和倡議者 ? 組織考評(píng)系統(tǒng)開(kāi)發(fā)過(guò)程 ? 正式確定對(duì)系統(tǒng)開(kāi)始負(fù)全部責(zé)任的個(gè)人或團(tuán)隊(duì) ? 將要運(yùn)用的設(shè)計(jì)和執(zhí)行過(guò)程 ? 識(shí)別在該過(guò)程中會(huì)被卷入的個(gè)人或工作小組 ? 確立考評(píng)系統(tǒng)的目的和參數(shù) ? Purpose is best thought of in terms of utilization. ? 誰(shuí)是這個(gè)系統(tǒng)的預(yù)期使用者?他們需要從系統(tǒng)中獲得哪些信息? ? Parameters are thought of in terms of scope and constraints. ? 考評(píng)的范圍 ?考評(píng)系統(tǒng)發(fā)生預(yù)期作用的限制資源是什么? ? Source: external mandate—legislation, higher levels of government。 or work closely with the managers 績(jī)效考評(píng)系統(tǒng)的設(shè)計(jì)與開(kāi)發(fā) ? 確定工作結(jié)果和其他績(jī)效標(biāo)準(zhǔn) ? 考評(píng)系統(tǒng)所要監(jiān)控的績(jī)效標(biāo)準(zhǔn)是什么?希望達(dá)到什么結(jié)果? ? Review program plans, prior research, work with managers and program delivery staff, clients or other external stakeholders ? 定義、評(píng)價(jià)和選擇評(píng)估指標(biāo) ? The heart of the performance measurement process ? 指標(biāo)來(lái)源: Prior research, other performance measurement system。 goals, objectives, and standards。 logical extension of the definition of what constitutes strong performance for a particular program ? 開(kāi)發(fā)數(shù)據(jù)收集程序 ? 數(shù)據(jù)來(lái)源: records, operating data, existing MIS, direct observation, test, clinical examination, survey, etc. ? Collecting original data specifically for the purposes of performance measurement ? 提供數(shù)據(jù)收集的質(zhì)量保障 ? The intended users will only use the performance me