【正文】 ction.Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate. NOTE：Data and information should drive process improvement plans. NOTE：The supplier should provide means for employee empowerment in meeting business goals.Analysis and Use of Company Level Data – The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks. Trends in data and information should be pared with progress toward overall business objectives and lead to action to support：1) Development of priorities for prompt solutions to customerrelated 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.Customer Satisfaction – The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. NOTE：Consideration should be given to internal, external and final CustomersCertification Body/Registrar Notification – A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：l Chrysler “Needs Improvement”l Fork Q1 Revocationl General Motors Level II Containment 目標(biāo)和計(jì)劃須包含短程(12年)和長程(3年或以上)。備注：管理審查需以跨功能的團(tuán)隊(duì)方式來舉行(參閱詞匯)。備注：典型的組織機(jī)能包括：1. 工程／技術(shù)2. 制造／生產(chǎn)3. 工業(yè)工程4. 采購／物料管理5. 品質(zhì)／可靠度6. 成本預(yù)估7. 產(chǎn)品服務(wù)8. 管理信息系統(tǒng)／數(shù)據(jù)處理9. 包裝工程10. 工模具工程／保養(yǎng)11. 市場及行銷12. 分包商(必要時(shí))通知管理階層 當(dāng)產(chǎn)品或制程無法符合特定要求時(shí)，該項(xiàng)信息應(yīng)迅即通知負(fù)責(zé)與授權(quán)矯正行動(dòng)的管理階層。資源─供貨商應(yīng)鑒定資源的需求，并提供適當(dāng)資源包括指派經(jīng)訓(xùn)練的人員()以從事管理、執(zhí)行工作與包含內(nèi)部品質(zhì)稽核在內(nèi)的各項(xiàng)驗(yàn)證活動(dòng)管理代表─供貨商負(fù)經(jīng)營責(zé)任之管理階層應(yīng)指派供貨商管理階層其中一員，明定其授權(quán)且不受其它職務(wù)責(zé)任影響以從事下列活動(dòng)a) 確保品質(zhì)系統(tǒng)依本國際標(biāo)準(zhǔn)建立、實(shí)施與維持，及b) 將品質(zhì)系統(tǒng)的運(yùn)作成效向供貨商管理階層報(bào)告以供其審查，并作為品質(zhì)系統(tǒng)改善之依據(jù)。供貨商應(yīng)確保該組織內(nèi)之所有階層均了解、實(shí)施與維持此品質(zhì)政策。Section I：ISO 9000─Bases RequirementsManagement Responsibility─Element Quality The supplier’s management with executive responsibility shall define and document its policy for quality, including objectives for quality and its mitment to quality. The quality policy shall be relevant to the supplier’s organizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented and maintained at all levels of the organization. Responsibility and The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality shall be defined and documented, particularly for personnel who need the organizational freedom and authority to：a) initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system；NOTE：It is remended that the personnel responsible for quality have the authority to stop production, if necessary to correct quality problems. b ) identify and record any problems relating to the produce, process and quality system；c) initiate, remend or provide solutions though designated channels； d) verify the implementation of solutions； e) control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.f) represent the needs of the customer in internal functions in addressing QS9000 requirements( selection of special characteristics, setting quality objectives, training, corrective amp。組織─責(zé)任與授權(quán)─從事影響品質(zhì)之管理、執(zhí)行與驗(yàn)證等工作人員均應(yīng)了以界定和明文記載其責(zé)任，授權(quán)與相互關(guān)系，尤其是那些需要組織賦予自由度和授權(quán)以從事下列活動(dòng)之人員：a) 發(fā)起行動(dòng)以預(yù)防任有關(guān)產(chǎn)品、流程、品質(zhì)系統(tǒng)不合格情事的發(fā)生；備注：建議負(fù)有品質(zhì)責(zé)任的人員，如需處理品質(zhì)問題時(shí)，可被授予停止生產(chǎn)的權(quán)限。NOTE 5：The responsibility of a management representative may also include liaison with external parties on matters relating to the supplier’s quality system.Organizational Interfaces – The supplier shall have systems in place to ensure management of appropriate activities during concept development through production to Advanced Product Quality Planning and Control Plan reference manual). The supplier shall use a multidisciplinary approach for decisionmaking and have the ability to municate necessary information and data in the customerprescribed format. NOTE：Typical functions to be included are: l Engineering/Technical l Manufacturing/Production l Industrial Engineering l Purchasing/Materials Management l Quality/Reliabilityl Cost Estimating l Product Service l Management Information Systems/Data Processing l Packaging Engineering l Tooling Engineering/Maintenancel Marketing and Salesl Subcontractors, as necessaryInformation to Management with responsibility and authority for corrective action shall be promptly informed of products or processes which bee nonpliant with specified requirements.Management Review – The supplier’s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in satisfying the requirements of this international Standard and the supplier’s stated quality policy and objectives.(See ). Records of such reviews shall be maintained.(See ).Management Review – This Management Review requirement shall include all elements of the entire quality system, not only those specifically required in other elements (. ).NOTE：Management Review should be conducted with a multidisciplinary approach(see Glossary).Business Plan – The supplier shall utilize a formal, documented, prehensive business plan. this Bus