bpr實施框架-展示頁
2025-05-25 08:56本頁面
【正文】 ical systems, modularize, plan implementation. ?Info engineering ?Work flow analysis ?Performance measurement ?Process modeling ?Project management Central questions addressed Key activities Types of tools/techniques Social design ?What human resources will we need for the reengineered processes? ?How can we best acquire these resources? ?Who is likely to resist these changes and why? ?How will the social elements interact with the technical elements? ?What will the new organization look like? Empower customer contact personnel, identify job clusters, define jobs/teams, define skills/staffing, specify organizational structures, design transitional organization, design incentives, manage change, plan implementation ?Employee empowerment ?Skill matrices ?Team building ?Selfmanaged work teams ?Case managers ?Organizational restructuring ?Change management ?Incentive systems ?Project managemet implementation ?How do we ensure that the transition goes smoothly? ?What mechanism should be established for unanticipated problems? ?How do we monitor and evaluate progress? ?How do we build momentum for ongoing change? Develop test and rollout plans, construct system, monitor progress, evaluate personnel, train staff, pilot new process, refine, full rollout, continuous improvement ? process modeling ?Info engineering ?Skill matrices ?Performance measurement ?Justintime training ?Project management SSM (soft systems methodology) ? SSM provides an int
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