bpr實施框架(存儲版)
【正文】 ion ?Change management ?Project management Processthink ?What are our major business processes? ?Who are their customers? ?What are our strategic/valueadded processes? ?What processes get highest priority for reengineering? Model processes, model customers and suppliers, define and measure performance, define entities or “things” that require info collection, identify activities ,map organization ,map resources ,prioritize processes ?Customer modeling ?Performance measurement ?Cycle time analysis ?Cost analysis ?Process value analysis ?Value chain analysis ?Workflow analysis ?Organization mapping ?Activity –based cost accounting Central questions addressed Key activities Types of tools/techniques creation ?What are our subprocesses ,activities and steps? ?How do resources and info work through processes? ?Why do we do things this way? ?What are the key strengths and weaknesses of our processes? ?Can we benchmark? How? ?Ideally how would we like these processes to work? ?Can IT be used to transform these processes？ ?What are our stretch goals for these processes? Understand process structure, understand process flow, identify valueadding activities , benchmark performance, brainstorm IT possibilities , estimate opportunity, envision the ideal process ,integrate visions, define ponents of visions. ?Work flow analysis ?process value analysis ?Benchmarking ?Cycle time analysis ?Brainstorming ?Visioning ?Documentation Technical design
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