【正文】 Tamp。E Mchants? 旅游娛樂裁決 Tamp。你有權(quán)進行第二次拒付嗎？如果有，你使用何種理由代碼？是否在時限內(nèi)？有何附加評論？ 發(fā)卡行 ISSUER 收單行 ACQUIRER VISA 仲裁與依從 Arbitration and Compliance ? 什么是仲裁 What is Arbitration? 仲裁與依從 Arbitration and Compliance ? 申請備案前所要考慮的因素 ? Factors to Consider Before Filing 金額 Amount 持卡人 /特約商戶的類 型 Type of Cardholder/ Merchant VISA有關(guān)規(guī)定 Ruling from Visa 仲裁與依從 Arbitration and Compliance 對方會員 Opposing Member 整個案件 Whole Case 解決爭議 Resolve the dispute 仲裁與依從 Arbitration and Compliance 我們能贏嗎？Can We Win? 仲裁與依從 Arbitration and Compliance ? 在多長時間內(nèi)我們必須提出申請 ? How long do I have to file? 收到第二次拒付 /再請款之日 2nd Chargeback/ Representment Receipt Date 寄出預(yù)仲裁信的最后日期Last day to send PreArbitration 申請備案的最后日期 Last day to file case 第 0天 Day 0 第 44天 Day 44 第 75天 Day 75 仲裁與依從 Arbitration and Compliance 預(yù)仲裁信 /傳真需要 PreArbitration letters/faxes should ... 注明日期 Be dated 明確標(biāo)明是“預(yù)仲裁嘗試” Be clearly labelled “PreArbitration Attempt” 給出爭議產(chǎn)生的歷史 Give the history of the dispute 與所有相關(guān)材料一同寄出 Be sent with ALL relevant documentation 給出準(zhǔn)備申請備案日期 Give the intended filing date 仲裁與依從 Arbitration and Compliance 預(yù)仲裁通知單（ TC50） PreArbitration Notification (TC50) 使用 BASE II中的 TC50來通知對方會 員，你已發(fā) 出預(yù)仲裁信， TC50最多 可為 107個字符 Use TC 50 in BASE II to inform the opposing Member you have sent a PreArbitration letter. May be up to 107 characters. “PreArb sent MMDDYY, File MMDDYY, ACCT ?, AMT ?, ARN ?, Contact Name/Phone BASE II 1. 預(yù)仲裁 PreArbitration 2. 在 VISA備案 File Case at Visa 3. VISA與雙方會員聯(lián)絡(luò) Visa contacts both Members 4. VISA仲裁委員會裁決 Visa Arbitration Committee decides 5. VISA通知敗訴方 Visa informs loser 6. 案件結(jié)束 Case closed 仲裁與依從 Arbitration and Compliance ? 仲裁的步驟 ? Steps to Arbitration 仲裁 Arbitration ? 會員請求 Visa仲裁并作出決定 Members ask Visa to arbitrate and decision ? 發(fā)卡行和收單行在拒付過程結(jié)束時申請備案 Issuer or Acquirer to file case at end of Chargeback cycle ? 在規(guī)定時間內(nèi)備案 File case within time ? 提供完整的文件 Documentation to be plete ? 250美元申請備案費 US$250 filing fee 仲裁與依從 Arbitration and Compliance ?委員會裁決 Committee Decision $250 $250 仲裁與依從 Arbitration and Compliance ?判決 Sentence 交易金額 Transaction Amount $ 求助 Help! 仲裁與依從 Arbitration and Compliance ? 敗訴方可以申訴 The loser may appeal: To the Visa Committee when The Transaction amount falls between US$5,000 and US$25,000 and the Member has new information 向 VISA委員會求助，當(dāng) 交易金額在 5,000美元 25,000美元之間且 會員有 新的證據(jù) 求助 Help! 向 VISA國際董事會求助 ,當(dāng) 交易金額大于或等于 25,000美元時 To the International Board when The Transaction amount is equal to or greater than US$25,000 = ?什么是依從 What is Compliance? 仲裁與依從 Arbitration and Compliance V I O R V I O R 違反運作規(guī)章 Operating Regulation Broken 經(jīng)濟損失 Financial Loss 沒有拒付權(quán) No Chargeback Right PreCompliance VISA申請依從備案 File Compliance Case at Visa 3. VISA與雙方會員聯(lián)絡(luò) Visa contacts both Members 4. VISA依從委員會裁決 Visa Compliance Committee decides 5. VISA通知敗訴方 Visa informs loser 6. 案件結(jié)束 Case closed 仲裁與依從 Arbitration and Compliance ?依從步驟 ? Steps to Compliance 依從 Compliance ? 無拒付權(quán) No Chargeback right exists ? 違反了運作規(guī)章 Operating Regulation has been broken ? 會員遭受經(jīng)濟損失 Member has suffered a financial loss 仲裁與依從 Arbitration and Compliance 預(yù)依從通知單 (TC50) PreCompliance Notification (TC50) 使用 BASE II中 TC50通知對方會員 ,你 已 發(fā)出預(yù)依從信 .TC50最多可包括 107個字符 Use TC 50 in BASE II to inform the opposing Member you have sent a PreCompliance letter. May be up to 107 characters. “PreComp sent MMDDYY, File MMDDYY, ACCT ?, AMT ?, ARN ?, Contact Name/Phone BASE II ? 我們在多長時間內(nèi)必須申請備案 How long do I have to file? 交易違規(guī) Transaction Violations 非交易違規(guī) NonTransaction Violations 180天 從該日起 180 days from 中心處理日 The CPD 發(fā)現(xiàn)違規(guī)日 Date Violation was Discovered 違規(guī)發(fā)生日 Date Violation Occurred 依從 Compliance 求助 Help! ? 敗訴方 可以申訴 The loser may appeal: To the Visa Committee when The financial loss falls between US$5,000 and US$25,000 and the Member has new information 向 VISA委員會求助 ,當(dāng) 經(jīng)濟損失在5,000美元 25,000美元之間 ,并有 新的證據(jù) 求助