【正文】 方式表示。品質(zhì)規(guī)劃應(yīng)與供貨商品質(zhì)系統(tǒng)的所有其它要求一致，并以適合供貨商作業(yè)方法的格式將其文書化。備注7：書面程序可參考對應(yīng)那些界定作業(yè)如何執(zhí)行的工作指導(dǎo)書。備注6：品質(zhì)手冊的指導(dǎo)綱要請參閱ISO 10013品質(zhì)系統(tǒng)程序 供貨商應(yīng)：政策之各項書面程序，及。供貨商應(yīng)準(zhǔn)備一份涵蓋本國際標(biāo)準(zhǔn)要求的品質(zhì)手冊。g. the clarification of standards of acceptability for all features and requirements, including those which contain a subjective element。 e. the identification of any measurement requirement involving capability the needed capability to be developed。通知認(rèn)證團(tuán)體 當(dāng)顧客將處所(site)置于下列狀態(tài)時，供貨商應(yīng)于(5)個工作天內(nèi)以書面通知他的認(rèn)證團(tuán)體：1) Chrysler “Needs Improvement”2) Fork Q1 Revocation3) General Motors Level II ContainmentQuality System – Element General –The supplier shall establish, document and maintain a quality system as amines of ensuring that product conforms to specified requirements. The supplier shall prepare a quality manual covering the requirements of this International Standard. The quality manual shall include or make reference to the quality system procedures and outline the structure of the documentation used in the quality system.NOTE 6：Guidance on quality manuals is given in ISO 10013.Quality System Procedures – The supplier shalla) prepare documented procedures consistent with the requirements of the International Standard and the supplier’sstated quality policy, and b) effectively implement the quality system and its documented procedures. For the purposes of this International Standard, the range and detail of the procedures that form part of the quality system shall be dependent upon the plexity of the work, the methods used, and the skills and training needed by personnel involved in carrying out the activity. NOTE 7：Documented procedures may make reference to work instructions that define how an activity is performed. Quality Planning – The supplier shall define and document how the requirements for quality will be met. Quality planning shall be consistent with all other requirements of a supplier’s quality system and shall be documented in a format to suit the supplier’s method of operation. The supplier shall give consideration to the following activities, as appropriate, in meeting the specified requirements for products, projects or contracts：a. the preparation of quality plans： b. the identification and acquisition of any controls, processes, equipment (including inspection and test equipment), fixtures, resources and skills that may be needed to achieve the required quality： c. ensuring the patibility of the design, the production process, installation, servicing, inspection and test procedures and the applicable documentation。這些趨勢需與競爭廠商，或適當(dāng)?shù)钠髽I(yè)標(biāo)竿來比標(biāo)，并經(jīng)高層管理階層審查。顧客滿意 供貨商應(yīng)制定一套決定顧客滿意的書面程序，程序包括決定的頻次及如何確保其客觀性和有效性。數(shù)據(jù)和信息中所顯示之趨勢應(yīng)與整體經(jīng)營目標(biāo)的的進(jìn)展相比較，轉(zhuǎn)化成據(jù)以行動的信息以支持：1) 顧客相關(guān)問題解決方案的優(yōu)先級。公司層級數(shù)據(jù)的分析和應(yīng)用 供貨商針對品質(zhì)，作業(yè)績效(生產(chǎn)力、效率、效益、低劣品質(zhì)的成本)及產(chǎn)品和服務(wù)主要特性目前的品質(zhì)水準(zhǔn)，明文記載其趨勢。備注：數(shù)據(jù)和信息需促進(jìn)流程的改善計劃。應(yīng)采用客觀的流程來定義范圍及收集信息，包括收集信息的頻次及方式。這些目標(biāo)和計劃的擬定需依據(jù)競爭產(chǎn)品的分析，汽車工業(yè)內(nèi)外的標(biāo)竿以及供貨商自身的商品。經(jīng)營計劃的內(nèi)容不提供了第三者稽核。經(jīng)營計劃 供貨商必須應(yīng)用一份正式明文規(guī)定且完整的經(jīng)營計劃。管理審查 本項管理審查應(yīng)包括整體品質(zhì)系統(tǒng)的所有要項，(預(yù)防行動)要項中所特別指定者。 管理審查 供貨商負(fù)經(jīng)營責(zé)任之管理階層每隔規(guī)定期間應(yīng)審查品質(zhì)系統(tǒng)，且其間隔應(yīng)足以確保品質(zhì)系統(tǒng)持續(xù)適切與有效符合本國際標(biāo)準(zhǔn)要求及供應(yīng)既定之品質(zhì)政策及目標(biāo)(參閱 )。供貨商決策時應(yīng)采用跨功能群組討論模式，且有能力使用顧客規(guī)定格式溝通必要的信息和數(shù)據(jù)。NOTE 5：The responsibility of a management representative may also include liaison with external parties on matters relating to the supplier’s quality system.Organizational Interfaces – The supplier shall have systems in place to ensure management of appropriate activities during concept development through production to Advanced Product Quality Planning and Control Plan reference manual). The supplier shall use a multidisciplinary approach for decisionmaking and have the ability to municate necessary information and data in the customerprescribed format. NOTE：Typical functions to be included are: l Engineering/Technical l Manufacturing/Production l Industrial Engineering l Purchasing/Materials Management l Quality/Reliabilityl Cost Estimating l Product Service l Management Information Systems/Data Processing l Packaging Engineering l Tooling Engineering/Maintenancel Marketing and Salesl Subcontractors, as necessaryInformation to Management with responsibility and authority for corrective action shall be promptly informed of products or processes which bee nonpliant with specified requirements.Management Review – The supplier’s management with executive responsibility shall review the quality system at defined intervals sufficient to ensure its continuing suitability and effectiveness in satisfying the requirements of this international Standard and the supplier’s stated quality policy and objectives.(See ). Records of such reviews shall be maintained.(See ).Management Review – This Management Review requirement shall include all elements of the entire quality system, not only those specifically required in other elements (. ).NOTE：Management Review should be conducted with a multidisciplinary approach(see Glossary).Business Plan – The supplier shall utilize a formal, documented, prehensive business plan. this Business Plan shall be a controlled document. The content of the Business plan is not subject to third party audit. This plan may typically include as applicable： l Marketrelated issues l Financial Planning and cost l Growth projections l Plant/facilities plans l Cost objectives l Human resource development l R amp。f) 在內(nèi)部組織機能中代表顧客的需求以對應(yīng)QS9000的要求(即管制特性的選擇，設(shè)定品質(zhì)目標(biāo)，訓(xùn)練，矯正與預(yù)防行動，產(chǎn)品設(shè)計與發(fā)展)。組織─責(zé)任與授權(quán)─從事影響品質(zhì)之管理、執(zhí)行與驗證等工作人員均應(yīng)了以界定和明文記載其責(zé)任，授權(quán)與相互關(guān)系，尤其是那些需要組織賦予自由度和授權(quán)以從事下列活動之人員：a) 發(fā)起行動以預(yù)防任有關(guān)產(chǎn)品、流程、品質(zhì)系統(tǒng)不合格情事的發(fā)生；備注：建議負(fù)有品質(zhì)責(zé)任的人員，如需處理品質(zhì)問題時，可被授予停止生產(chǎn)的權(quán)限。該品質(zhì)政策必須相關(guān)于供貨商之組織目標(biāo)與顧客需求與期望。Section I：ISO 9000─Bases RequirementsManagement Responsibility─Element Quality The supplier’s management with executive responsibility shall define and document its policy for quality, including objectives for quality and its mitment to quality. The quality policy shall be relevant to th