【正文】 e supplier’s organizational goals and the expectations and needs of its customers. The supplier shall ensure that this policy is understood, implemented and maintained at all levels of the organization. Responsibility and The responsibility, authority and the interrelation of personnel who manage, perform and verify work affecting quality shall be defined and documented, particularly for personnel who need the organizational freedom and authority to：a) initiate action to prevent the occurrence of any nonconformities relating to product, process and quality system；NOTE：It is remended that the personnel responsible for quality have the authority to stop production, if necessary to correct quality problems. b ) identify and record any problems relating to the produce, process and quality system；c) initiate, remend or provide solutions though designated channels； d) verify the implementation of solutions； e) control further processing, delivery or installation of nonconforming product until the deficiency or unsatisfactory condition has been corrected.f) represent the needs of the customer in internal functions in addressing QS9000 requirements( selection of special characteristics, setting quality objectives, training, corrective amp。 preventive actions, product design and development). The supplier shall identify resource requirements and provide adequate resources, including the assignment of trained personnel (see ).for management, performance of work and verification activities including internal quality audits.Management The supplier’s management with executive responsibility shall appoint a member of the supplier’s own management who, irrespective of other responsibilities, shall have defined authority for a) ensuring that a quality system is established, implemented and maintained in accordance with this international Standard, andb) reporting on the performance of the quality system to the supplier’s management for review and as a basis for improvement of the quality system.管理責任─品質(zhì)政策─供貨商負經(jīng)營責任之管理階層應界定并明文記載其對品質(zhì)所持之政策，包含品質(zhì)目標與對品質(zhì)之承諾。供貨商應確保該組織內(nèi)之所有階層均了解、實施與維持此品質(zhì)政策。b) 鑒定并記錄任何有關產(chǎn)品、流程及品質(zhì)系統(tǒng)的問題：c) 循既定管道發(fā)起、建議或提供解決 d) 驗證解決方案之執(zhí)行；e) 管制不合格產(chǎn)品被進一步加工、交貨或安裝，直到缺點或不滿意情況被矯正為止。資源─供貨商應鑒定資源的需求，并提供適當資源包括指派經(jīng)訓練的人員()以從事管理、執(zhí)行工作與包含內(nèi)部品質(zhì)稽核在內(nèi)的各項驗證活動管理代表─供貨商負經(jīng)營責任之管理階層應指派供貨商管理階層其中一員，明定其授權且不受其它職務責任影響以從事下列活動a) 確保品質(zhì)系統(tǒng)依本國際標準建立、實施與維持，及b) 將品質(zhì)系統(tǒng)的運作成效向供貨商管理階層報告以供其審查，并作為品質(zhì)系統(tǒng)改善之依據(jù)。 D plans, projections, and projects with appropriate funding 備注 5：管理代表的責任亦可包含就供貨商品質(zhì)系統(tǒng)有關事務與外界團體的聯(lián)系組織聯(lián)系接口 供貨商于概念研發(fā)直到生產(chǎn)等階段，應建立系統(tǒng)確保對各項適當活動的管理(參考先期產(chǎn)品品質(zhì)規(guī)劃和管制計劃參考手冊)。備注：典型的組織機能包括：1. 工程／技術2. 制造／生產(chǎn)3. 工業(yè)工程4. 采購／物料管理5. 品質(zhì)／可靠度6. 成本預估7. 產(chǎn)品服務8. 管理信息系統(tǒng)／數(shù)據(jù)處理9. 包裝工程10. 工模具工程／保養(yǎng)11. 市場及行銷12. 分包商(必要時)通知管理階層 當產(chǎn)品或制程無法符合特定要求時，該項信息應迅即通知負責與授權矯正行動的管理階層。此項審查的記錄應予維持(參閱 )。備注：管理審查需以跨功能的團隊方式來舉行(參閱詞匯)。此項經(jīng)營計劃為管制文件。這個計劃通常可能包含下列適用項目：／設施計劃，企業(yè)，項目及其適當?shù)呢斣磍 Projected sales figures l Quality objectives l Customer satisfaction plansl Key internal quality and operational performance measurable l Health, Safety and Environmental issuesGoals and plans should cover shortterm (12 years) and longerterm(3 years or more). The goals and plans should be based on analysis of petitive products and on benchmarking inside and outside the automotive industry and the supplier’s modity. Methods to determine current and future customerexpectations shall be in place. An objective process shall be used to define the scope and collection information, including the frequency and methods of collection.Methods to track, update, revise, and review the plan shall be documented to ensure that the plan is followed and municated throughout the organization as appropriate. NOTE：Data and information should drive process improvement plans. NOTE：The supplier should provide means for employee empowerment in meeting business goals.Analysis and Use of Company Level Data – The supplier shall document trends in quality, operational performance (productivity, efficiency, effectiveness, cost of poor quality) and current quality levels for key product and service features. These should be pared with those of petitors and/or appropriate benchmarks. Trends in data and information should be pared with progress toward overall business objectives and lead to action to support：1) Development of priorities for prompt solutions to customerrelated 2) Determination of key customerrelated trends and correlations to support status review, decisionmaking and longerterm planning.Customer Satisfaction – The supplier shall have a documented process for determining customer satisfaction, including frequency of determination, and how objectivity and validity are assured. Trends in customer satisfaction and key indicators of customer dissatisfaction shall be documented and supported by objective information. These trends should be pared to those of petitors, or appropriate benchmarks, and reviewed by senior management. NOTE：Consideration should be given to internal, external and final CustomersCertification Body/Registrar Notification – A supplier shall notify their certification body/registrar in writing within five (5) working days when a customer places the site in any of the following statuses：l Chrysler “Needs Improvement”l Fork Q1 Revocationl General Motors Level II Containment 目標和計劃須包含短程(12年)和長程(3年或以上)。須建立衡量目前和未來顧客期望的方法。追蹤，檢討，更新及修訂計劃的方法應以明文規(guī)定，以確保該計劃在整體組織中被適當?shù)呢瀼嘏c溝通。備注：供貨商為達成經(jīng)營目標可賦予員工充分的授權。并以此與競爭者和／或適當企業(yè)標竿來比較。2) 決定與顧客相關的重要趨勢和對等比較以支持現(xiàn)狀檢討、決策及長規(guī)劃。顧客滿意的趨勢以及顧客不滿意的主要指針，應書面記載且具客觀信息予以證實。備注：顧滿意考量可顧及內(nèi)部，外部和最終顧客。 d. the updating as necessary of quality control, inspection and testing techniques, including the development of new instrumentation。f. the identification of suitable verification at appropriate stages in the realization of product。品質(zhì)系統(tǒng) 概述 供貨商應建立與維持一個書面化的品質(zhì)系統(tǒng)做為確保產(chǎn)合規(guī)定要求的手段。品質(zhì)手冊應包含或照品質(zhì)系統(tǒng)的書