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酒店sop體系人力資源管理制度和程序(參考版)

2024-09-15 07:32本頁面
  

【正文】 。 Procedures 程序 1. When the number of new hires reaches around 15 pax, the secretary of Human Resources should inform the training manager of this together with the name list and specific positions. 當(dāng)新入職員工人數(shù)達(dá)到 15 人,人力資源秘書負(fù)責(zé)告知培訓(xùn)經(jīng)理新入職員工名單及具體職位。 4. New Employees’ gettogether Meeting has to be held in the following month by Human Resources Department. A report will be submitted to the Executive Office and the concerned Department Heads.. 在新員工入店培訓(xùn)完成一個(gè)月以后 , 人力資源部將重新安排一小時(shí)的新員工入職回顧 , 回顧報(bào)告將呈報(bào)總經(jīng)理和相關(guān)部門總監(jiān)。員工參加此培訓(xùn)的時(shí)間視為工作時(shí)間。 2. It is the joint responsibility of the Human Resources Department and the respective Department Heads to provide every new employee a thorough introduction to the Hotel and respective work place. 人力資源部與相關(guān)部門經(jīng)理負(fù)有共同的責(zé)任,向每位新員工全面介紹酒店及其工作區(qū)域。B All Employees Objective目的 To make new employee know the basic hotel knowledge and realize the hotel rules so to have a better start in the new working environment. 使新入職員工在上崗前掌握基礎(chǔ)酒店知識,了解酒店規(guī)章制度以便更好地適應(yīng)新的工作環(huán)境。如因正常使用磨損而需更換,則不收費(fèi)。員工在工作時(shí)必須佩帶名牌 ,一般佩帶于左胸前距肩膀 810 厘米處。 7. Name Tag 名牌 The Human Resources Department shall also issue a name tag to all employees who bear the name of the employee. 人力資源部還須為每位員工發(fā)放印有其姓名的名牌。由人力資源部及保安部至少兩人定期對所有更衣柜進(jìn)行檢查,確保更衣柜內(nèi)沒有存放食品、酒水或酒店客用品。 beverage or hotel guestuse items are being kept. 所有員工均會領(lǐng)到一個(gè)配有鑰匙的更衣柜。員工憑此單于制服房領(lǐng)取一整套制服。 The Concerned Department Heads need to issued the Job Description to the new employee and explain the detailed information regarding the job task. 相關(guān)部門經(jīng)理須為新員工提供其工作職責(zé)說明,并做詳細(xì)說明。 5. Employee Handbook/Job Description 員工手冊 /工作職責(zé) New Employee shall also be issued with Employee Handbook and relevant job description. The Human Resources Department has to outline to new Employees the most important issues contained in the Employee Handbook.. 每位新員工還將收到員工手冊及相關(guān)崗位工作職責(zé)。員工須交納更新工卡費(fèi)人民幣 20 元。 . In case of loss, the Employee concerned should report to the Human Resources Department as soon as possible and fill in the Staff Loss amp。 . All Employees at Supervisor / below positions are required to produce their Employee Identity Card upon entering to the hotel at the Employee Entrance. Employees shall also use the same card for clock in and clock out purpose, and as well as for taking duty meals in the Staff Canteen. 在每次經(jīng)由員工通道進(jìn)入酒店時(shí),所有主管級以下員工(含主管級)必須出示其員工工卡,同時(shí)在每次上下班時(shí)、于員工餐廳用餐時(shí)均需刷此卡。工卡上印有根據(jù)員工所在部門及區(qū)域代碼按順序編制的 工號。 Employment Notice 雇傭合同及雇傭通知 The Employment Contract will be signedup, the employee and Human Resources Department will each keep a copy. The employee will fill out an Employment Notice, which will include the following information:雇傭合同一式兩份,由員工本人和人力資源部雙方簽字并各 自保存一份。 . Photocopies of such documents should be kept in respective Employee personal 件的 復(fù)印件將放入員工的個(gè)人檔案備查。 2. ID Card amp。 and to issue uniforms, lockers to all employees on the mencement date. 嘉盛酒店政策規(guī)定:所有新員工在其入職當(dāng)日,均需由人力資源部向其提供員工工號、工卡、名牌、工作描述、員工手冊及合同,同時(shí)發(fā)放制服及更衣柜鑰匙。B All Employees Objective 目的 To ensure that employees hired are accurately accounted for and provided with the necessary information and details on their first day of their work. 確保所有新聘員工在其入職第一天,均能獲取準(zhǔn)確的工作指示和必要的信息詳情。 The Human Resources Department shall give feedback to the Department Head concerned and prepare to receive the new Employee on his/her mencement date according to the orientation policy. 人力資源部將向相關(guān)部門經(jīng)理反饋情況,并 根據(jù)新員工入職政策做好新員工到職當(dāng)天的準(zhǔn)備工作。 . The candidate shall be required to attend the preemployment medical examination. Upon receipt of a satisfactory medical report , applicant will be asked to do the HR checkin procedure. Employment Contract will be signed to confirm his/her acceptance of the offer. Applicants will thenhand in to Human Resources Department the Social Insurance Transfer paper and the hotel will arrange for the transfer of Life File from the Employee’s previous work unit to plete the employment formality. 申請人將被要求在雇傭前進(jìn)行健康檢查。 Human Resources Department shall arrange to notify the applicant orally the position offered, the starting salary and mencement date and the Employment Notification will be issued to the confirmed applicants later. 人力資源部將口頭通知申請人所提供職位、起始工資、到職日期,隨后向已確認(rèn)雇傭的申請人發(fā)出雇傭通知書。 In the event that requesting Department Head cannot decide on the spot that an offer is to be made, he/she can put down ―pending‖ or ―hold‖ on the form and return it to the Human Resources Office. 如部門經(jīng)理無法在面試當(dāng)時(shí)作出決定,可在評估表上注明“待定”或“保留”并送交人力資源部。 All documents should be returned to the Human Resources Office for follow up action. The letter of regret is to be issued at all times by the Human Resources Director. 所有文件均須送返人力資源部進(jìn)行后續(xù)工作。 If the applicant has failed the second interview, the requesting Department Head shall if possible, inform the applicants orally. The Department Head shall put down ―regret orally‖ or ―please regret‖ on the form to indicate whether a ―letter of regret‖ is required. 如申請人未通過第二次面試,相關(guān)部門經(jīng)理應(yīng)盡量口頭告知。 Beverage Outlet Managers 餐飲營業(yè)部門副經(jīng)理 Catering Manager 宴會經(jīng)理 Executive Chef 行政總廚 Chinese Executive Chef 中廚廚師長 Assistant Front Office Manager 前廳副經(jīng)理 Front Office Supervisor 前廳主管 Assistant Managers 大堂經(jīng)理 Guest Service Managers 客戶服務(wù)經(jīng)理 Club Floor Manager 行政樓層經(jīng)理 Reservations Manager 預(yù)定經(jīng)理 PABX Supervisor 總機(jī)主管 Chief Concierge 禮賓部經(jīng)理 Executive Housekeeper 行政管家 Assistant Executive Housekeeper 行政副管家 Security Manager 保安部經(jīng)理 Completed Employment Application Forms with the Interview Evaluation form must be returned to Human Resources along with other documents in a sealed confidential envelop for necessary follow up action. In case the applicant is interviewed and accepted by a representative of the requesting Department Head, the candidate’s application should route through the responsible Department Head/ Division Head for endorsement. 完整的求職申請表及面試評估表連同其他材料須放入信封內(nèi)密封后送返人力資源部進(jìn)行必要后續(xù)程序。 Beverage Manage
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