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酒店sop體系人力資源管理制度和程序-文庫吧資料

2024-09-19 07:32本頁面
  

【正文】 r 餐飲經(jīng) 理 Food amp。 If the applicant is found suitable for employment, the responsible Department Heads shall consult with the Human Resources Director to determine the starting salary in accordance with the following guidelines: 如認(rèn)為申請人可勝任,相關(guān)部門經(jīng)理須與人力資源總監(jiān)根據(jù)以下方針商定其起始工資: The salary scale applicable to the position 此職位所對應(yīng)的工資級別 Internal relativity . salaries of other Employees holding same/similar position 內(nèi)部對比 — 目前任相 同或相似職位員工的工資 Qualification, experience , present salary and salary expectation of the applicant. 申請人的資歷、經(jīng)驗、目前工資及工資要求 The responsible Department Head shall inform the successful candidate the following during the interview. 相關(guān)部門經(jīng)理應(yīng)在面試時,向面試成功的申請人告知以下事項: The position(s) offered 所提供職位 An oral indication of the proposed starting salary without mitment 對起始工資的口頭提議而非承諾 The applicant’s proposed mencement date 對申請人到職日期的提議 Employees selected for Department Head level positions shall be introduced to the General Manager before final confirmation of employment:為部門經(jīng)理級別挑選的申請人須在最終確認(rèn)雇傭前,介紹給總經(jīng)理: The following hiring positions have to be interviewed by our General Manager finally 以下職位的 人員雇傭必須最終由總經(jīng)理面試決定 : Chief Accountant 總會計師 Credit Manager 信貸經(jīng)理 Purchasing Manager 采購經(jīng)理 Assistant Director of Engineering 助理總工程師 Personnel Manager 人事經(jīng)理 Training Manager 培訓(xùn)經(jīng)理 Assistant Director of Sales amp。 Second Interview第二次面試 The Department Head concerned shall be responsible for examining the suitability of the applicant referred from the Human Resources Department on basis of personal characteristics, technical petence and job skill requirements. 相關(guān)部門經(jīng)理應(yīng)負(fù)責(zé)對人力資源部推薦的申請人就其個性、專業(yè)水平及工作技能方面進(jìn)行考察,確定是否符合要求。 If found suitable, the Human Resources Department shall arrange the applicant for a second interview by the Department Head concerned with the pleted Interview Evaluation form, resume, references and other relevant documents. 如認(rèn)為適合,人力資源部將安排申請人與相關(guān)部門經(jīng)理進(jìn)行復(fù)試,同時附上已填寫的面試評估表、簡歷、相關(guān)證明及其他文件。 The following applicants will not be : Immediate family members of current Employees在職員工的直線親屬 Employees who were dismissed by the property under Goodwin Hotel or other hotels被嘉盛酒店或其他酒店開除的人員 Employees who resigned from the property under Goodwin Hotel within the last 3 months從 嘉盛酒店辭職不三個月的人員 Applicant who are physically unfit to work for the job they have applied for 身體狀況不適合其所申請之職位的人員 Applicant who were previously convicted of a crime 有犯罪前科的申請人 First Interview 初次面試 All applicants have to be initially interviewed by the Human Resources Department. The Human Resources Department shall verify the personal data provided by the applicants and also inquire the applicant’s salary expectation with the form of Interview Evaluation. 所有申請人須首先經(jīng)過人力資源部面試。經(jīng)由其他部門經(jīng)理或員工的申請表須直接轉(zhuǎn)給人力資源部,同時嚴(yán)格保密,不做任何可能導(dǎo)致對求職者判斷偏差的評論。 3. Filling of Vacancies 填補空缺 The Human Resources Director should ensure that the following priority will be given in filling vacancies: 人力資源總監(jiān)在填補空缺時,應(yīng)首先考慮以下因素: existing employees of the Hotel 酒店現(xiàn)有員工 qualified Employees within the Hotel who apply for transfer 酒店內(nèi)部申請調(diào)職且符合要求的員工 qualified applicants who are referred by existing Employees 酒店員工推薦的合格人選 external applicants 店外申請人 4. External Recruitment Hiring Procedures 外部招聘雇傭程序 Employment Application Form 求職申請表 External applicants are required to plete the Employment Application Form detailing their personal data, academic qualifications, employment records and with one recent photograph attached. Issuing and returning of Application Forms are to be centralized and forwarded to the Human Resources Office. Applications returned through other Department Heads or Employees shall be sent to Human Resources Office directly in strict confidence without putting any ments that could possibly lead to a biased conclusion on the 寫其個人信息、資歷、工作經(jīng)歷并附一張本人近照。人力資源總監(jiān)與部門總監(jiān)就其申請進(jìn)行研究后,作出必要說明轉(zhuǎn)交財務(wù)總監(jiān)及總經(jīng)理審批。 2. Additional Employees 追加員工 Under special circumstances, it may be necessary to recruit additional resources not budgeted for. In this instance, the Department Head concerned has to submit the Personnel Requisition Form with written justification to their Division Head for endorsement and forward to the Human Resources Director. The Human Resources Director will review the request with the Division Head, make appropriate remarks and forward to the Financial Controller and General Manager for approval. Once approval is given, the Human Resources Director will take necessary action to fill the vacancy. 特殊情況下,會有必要招聘預(yù)算外的員工。人力資源總監(jiān)審批后將人員請雇單轉(zhuǎn)至總經(jīng)理處。 Upon approval of the General Manager, the Human Resources Director shall be responsible for the formulation, execution and revision of the Human Resources Standard Operating Procedures for the recruitment and employment of all employees. 總經(jīng)理批準(zhǔn)后,人力資源總監(jiān)負(fù)責(zé)對與酒店員工招聘及雇傭相關(guān)的人力資源標(biāo)準(zhǔn)運行程序進(jìn)行壽命、執(zhí)行和修改。 Selections should be based on qualifications, experience and skill as specified in the approved personnel specifications. 對人員的選擇應(yīng)基于獲準(zhǔn)的人員請雇單上所列各項資歷、經(jīng)驗及技能要求。 The approved manning guide is to be strictly adhered to. No position can be physically filled without an approved ―Personnel Requisition Form‖. 嚴(yán)格遵守已獲得批準(zhǔn)的人員配備指南。B All Employees Objective 目的 To clearly establish the control parameters associated with the effective planning and recruitment of manpower for the best utilization of Hotel. 對與人力計劃及招聘相關(guān)的各項控制細(xì)則作出明確規(guī)定,從而達(dá)到酒店對人力的最佳利用。B Kitchen Cook 餐飲部廚師 Kitchen Artist 廚房冷盤雕花 Bellman 行李生 Order Taker 點單員 Floor Room Attendant 樓層服務(wù)員 Health Club Attendant 康樂部服務(wù)員 Guest Laundry Checker 客衣檢查員 Tailor 裁縫 Security Guard 保安 Gardener 園丁 Boiler Attendant 鍋爐工 Poutary Preparation 粗加工 Famp。B Hostess 餐飲部領(lǐng)位 Butcher 肉案廚師 GSOReception 前臺接待 PABX Operator 總機(jī)接線員 GSOLobby, Wele Offic
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