質(zhì)量管理體系的建立-資料下載頁
2025-01-22 03:00本頁面
【正文】 ther interested party is not always visible to all involved. Consequently, problems that occur at the interface boundaries are often given less priority than the shortterm goals of the units. This leads to little or no improvement to the interested party, as actions are usually focused on the functions, rather than on the intended output. ? The process approach introduces horizontal management, crossing the barriers between different functional units and unifying their focus to the main goals of the anization. The process approach ? A major advantage of the process approach, when pared to other approaches, is in the management and control of the interactions between these processes and the interfaces between the functional hierarchies of the anization。 ? It improves the management of process interfaces. Example of Process linkages across departments in an anization The process approach ? The performance of an anization can be improved through the use of the process approach. The processes are managed as a system defined by the work of the processes and their interactions, thus creating a better understanding of added value. ? Note: The consistent operation of this work is often referred to as the system approach to management. The process approach ? Often the outputs from one process can be the inputs into other processes and are interlinked into the overall work or system. Example of a generic process sequence Example of a process sequence and its interactions 過 程 方 法 增值活動 信息流 例：進貨檢驗（ ) ? 輸入 活動 輸出 測量與判斷活動 合格的檢驗員 測量設(shè)備 檢驗文件 待檢驗物料 檢驗報告 五 .管理的系統(tǒng)方法 ? 將相互關(guān)聯(lián)的過程作為系統(tǒng)加以 識別、理解 和 管理 ，有助于組織提高實現(xiàn)目標(biāo)的有效性和效率。 ? 我國科學(xué)家錢學(xué)森對系統(tǒng)的定義為：“把極其復(fù)雜的研究對象稱為系統(tǒng)，即 由相互作用和相互依賴的若干組成部分結(jié)合成的具有特定功能的有機整體 ，而且這個系統(tǒng)本身又是它所從屬的一個更大系統(tǒng)的組成部分?！保ㄏ到y(tǒng)特征） ? 管理的 系統(tǒng)方法 也要以過程為基礎(chǔ)，要對系統(tǒng)中的過程進行識別和管理，包括對過程的協(xié)調(diào)和優(yōu)化，以提高實現(xiàn)目標(biāo)的有效性和效率 。 六 .持續(xù)改進 ? I持續(xù)改進總體業(yè)績應(yīng)當(dāng)是組織的一個永恒目標(biāo)。 ? “持續(xù)改進”的定義是： “增強滿足要求的能力的循環(huán)活動” 。 與質(zhì)量改進的區(qū)別 : 質(zhì)量管理 的一部分，致力于增強滿足質(zhì)量 要求 的能力 七 .基于事實的決策方法 有效決策是建立在數(shù)據(jù)和信息分析的基礎(chǔ)上。 基于對數(shù)據(jù)和信息的收集、分析和應(yīng)用 八 .與供方的互利關(guān)系 ISO9000： 2023中的 “管理系統(tǒng)方法”原則是指： 組織與 供方 是相互依存的，互利的關(guān)系 可增強雙方創(chuàng)造價值的能力。 合作伙伴 八項質(zhì)量管理原則示意圖 : 四個對象 供方 領(lǐng)導(dǎo) 員工 顧客 外部 內(nèi)部 外部 三個方法 過程 系統(tǒng) 決策 一個目標(biāo) 持續(xù)改進 謝謝觀看 /歡迎下載 BY FAITH I MEAN A VISION OF GOOD ONE CHERISHES AND THE ENTHUSIASM THAT PUSHES ONE TO SEEK ITS FULFILLMENT REGARDLESS OF OBSTACLES. BY FAITH I BY FAITH
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