【導(dǎo)讀】TRAININGKIT. POLICIES&PROCEDURES. 2020. TABLEOFCONTENT. 01GENERALOVERVIEW. II.INHOUSETRAINING. 02POLICY&PROCEDURES. GENERICTRAINING. ENROLMENTFORM. ATTENDANCEFORM. NEWHIRECHECKLIST. BUDDYSYSTEM. BUDDYCHECKLIST. EXTERNALCOMPANIES. TRAINEEPROGRAM. MANAGEMENTTRAINEE. STUDENTTRAINEE. TRAININGEQUIPMENT&FACILITIES. TRAININGRECORD&TRAININGHISTORY. TRAININGLIBRARY. TRAININGACTIVITIES. INNOVACCOR. ACCORCORNER/E-LEARNING. SMEETING. SMEETING. ACCORCHINA.MEETING. TRAINER?SCLUB. APPLICATIONFORM. V.PRE-OPENINGGUIDELINE. VI.APPENDIX--RESOURCES. USEFULWEBSITES. ACCORCHINA.&TRAININGNETWORK. TRAINING. Principles:. GeneralOverview

　　

【正文】 0 D I V / 0 !H o u s e k e e p i n g 0 0 0 D I V / 0 ! F lo o r 樓層 0 0 0 D I V / 0 ! P . A . 公共區(qū)域 0 0 0 D I V / 0 ! Laundry amp。 Linen 洗衣房及布草房 0 0 0 D I V / 0 !H u m a n R e s o u r c e s 人力資源部 0 0 0 D I V / 0 ! P ers o nnel 人力資源 0 0 0 D I V / 0 ! T raining 培訓(xùn)部 0 0 0 D I V / 0 !S a l e s amp。 M a r k e t i n g 市場(chǎng)銷售部 0 0 0 D I V / 0 !S e c u r i t y 保安部 0 0 0 D I V / 0 !H ot e l To t a l Tra i ni ng S um m a r y : 0 0 0 D I V / 0 !Pl e a s e l e a v e b l a n k w h e re v e r n o t a p p l i ca b l e . 如無(wú)相關(guān)部門請(qǐng)空置。* P l e a s e i n d i c a t e t h e i n c r e a s m e n t % o f t h e p r o d u c t i v i t y ( P ) a n d / o r s a l e s ( S ) , o r d e c r e a s m e n t o f g u e s t c o m p l a i n t s ( G C ) o n a q u a r t e r l y b a s i s . 請(qǐng)季度性寫明生產(chǎn)率提高 % 及 / 或銷售額度增加 %, 或客戶投訴降低 % 。T r a i n i n g P l a n Q u a r t e r l y F o l l o w U p R e p o r t 培訓(xùn)計(jì)劃跟進(jìn)報(bào)告* D e pa r t m e nt / 部門N o. of D e pa r t m e nt a l Tra i ne r s 部門培訓(xùn)員人數(shù)P l a nn e d nu m be r of t op i c s 計(jì)劃培訓(xùn)科目總數(shù)N um be r of t op i c s t r a i ne d 實(shí)際培訓(xùn)科目總Tra i ne r 39。 s j ob t i t l e 培訓(xùn)員（職務(wù)）Tra i ni ng a c hi e v e m e nt % 培訓(xùn)達(dá)成 %E f f e c t i v e ne s s of t r a i ni ng * 培訓(xùn)效果評(píng)估M e n t ion h e r e h ow m a n y t op ic s w e r e s u p p os e d t o b e t r a in e d a s p e r t h e t r a in in g p la nW r it e h e r e h ow m a n y t op ic s w e r e A C T U A L L Y t r a in e d in r e a lit yP r od u c t iv it y or s a le s in c r e a s e , d e c r e a s e of g u e s t s c om p la in t sA u t o c a lc u la t ion Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES Training Needs Grid (Format) Department: ____________________________ Position: ____________________________ Knows how to and does + Doesn?t know / does poorly Knows how to but doesn?t perform 0 Productivity ratio=number of ”+ “ for each task/ total number of staff Total productivity ratio=total “+ ” / (total number of staff X total number of tasks) 1. List all your employees per position and list the tasks list requested to hold this position 2. Analysis the performance of each staff per task and calculate the number of “+”, “0” and ““ 3. Calculate the productivity ratio for each task for the same position in your department 4. Calculate the total number of “+”, “0”, ““ 5. Calculate the total productivity ratio of your department for the same position 6. Transfer the tasks with ““ into (department training format) with the productivity ratio。 or transfer that in your department training plan () 7. Send it to hotel . Department and train the staff with ““ accordinglyNames 1 2 3 4 5 6 7 Total Productivity Ratio (%) Tasks + 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Total + 0 Total Productivity Ratio Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES Training Needs Grid Analysis finished sample Department: ____ Front Office______________ Position: ____ online staff_______________ Name Susan Fran Marilyn Alan Total Productivity Ratio (%) Tasks + 0 1 Weling guests 0 + + + 3 1 75% 2 Room reservations 0 + + 2 1 1 50% 3 Telephone manners 0 3 1 75% 4 Using the telex + + + 3 1 75% 5 Using switchboard (PBX) + 1 3 25% 6 Checkingin 4 0% 7 Updating status report + + 2 2 25% 8 Preparing of group arrivals + + + 3 1 75% 9 Guest information 0 + + 2 1 1 50% 10 Knowledge of hotel + 1 3 25% 11 Relations with other departments 0 + + + 3 1 75% 12 Relations with coworkers 0 + + 2 1 1 50% 13 Checkout procedures 0 + + 2 1 1 50% 14 Knowledge of means of payment + + 2 2 50% 15 Endofshift procedures + + 2 2 50% 16 Procedure in the event of an accident + 1 3 25% Total + 0 6 3 7 11 5 6 10 6 10 29 28 7 Total Productivity Ratio 45% Knows how to and does + doesn?t know / does poorly Knows how to but doesn?t perform 0 Productivity ratio=number of”+ “for each task/ total number of staff Total Productivity ration=total “+” / (total number of staff X total number of tasks) 1. List all your employees per position and list the tasks list requested to hold this position 2. Analysis the performance of each staff per task and calculate the number of “+”, “0” and ““ 3. Calculate the productivity ratio for each task for the same position in your department 4. Calculate the total number of “+”, “0”, ““ 5. Calculate the total productivity ratio of your department for the same position 6. Transfer the tasks with ““ into (department training format) with the productivity ratio。 or transfer that in your department training plan () 7. Send it to hotel . Department and train the staff with ““ accordingly Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES II. IN HOUSE TRAINING Accor, mitted to skills development ACCOR HR CHINA 2020 POLICY amp。 PROCEDURES II. IN HOUSE TRAINING GENERIC TRAINING Accor, mitted to skills development ACCOR HR CHINA