【正文】
o response. “Are you deaf or dumb?” giving the woman a rough push, he shouted angrily, which drew the attention of other passengers. Annoyed by his push, the woman stared at him and hit back. At this point, it suddenly occurred to me that there was a welfare factory, a workplace for the disabled, on the route of Bus and that the woman might be a deafmute from there. I told the man what I was thinking and scribbled on a slip of paper: “Excuse me, but he wants to get off. He39。s asked you to move a little aside a couple of times, but you didn39。t seem to hear him. Right?” When I showed the slip to the woman, she nodded and made way for the man. Since then I have been careful to recognize the deafmutes. And I have learned from them some sign language, with which I can say such things as “Hello, how are you?” “Where are you going?” “Please move on!” “Thanks!” etc. In this way, I can not only give them better service and know what they think and feel, but also reduce their misunderstandings and conflicts with other passengers.