溝通與管理ppt課件-資料下載頁(yè)
2025-01-10 02:06本頁(yè)面
【正文】 . * World Wide Web (WWW) 萬(wàn)維網(wǎng)– Provides multimedia access to the Inter.2. Intras 企業(yè)內(nèi)部網(wǎng)– A panywide system of puter works for information sharing by employees inside the firm.28III. Technological Advances in Communication3. Groupware 群件– Computer software that enables members of groups and teams to share information with each other and improve munication.lBest used to support teamoriented working environments.29IV. Communication Skills for Managers管理者的溝通技巧1. Barriers to Effective Communication有效溝通的障礙– Messages that are unclear, inplete, difficult to understand– Messages sent over the an inappropriate medium– Messages with no provision for feedback– Messages that are received but ignored– Messages that are misunderstood– Messages delivered through automated systems that lack the human element30IV. Communication Skills for Managers2. Managers as Senders 管理者作為發(fā)送者– Send clear and plete messages.– Encode messages in symbols the receiver understands.– Select a medium appropriate for the message and, importantly, one that is monitored by the receiver.– Avoid filtering (holding back information) and distortion as the message passes through other workers.– Ensure a feedback mechanism is included in the message.– Provide accurate information to avoid rumors.31IV. Communication Skills For Managers3. Managers as Receivers 管理者作為接收者– Pay attention to what is sent as a message.– Be a good listener: don’t interrupt.– Ask questions to clarify your understanding.– Be empathetic: try to understand what the sender feels.– Understand linguistic styles: different people speak differently.– Speed, tone, pausing all impact munication.lThis is particularly true across cultures and managers should expect and plan for this.
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