平衡計(jì)分卡培訓(xùn)ppt課件(編輯修改稿)
2024-11-19 00:18 本頁面
【文章內(nèi)容簡介】 tomers Number of customer complaints Number of items per invoice,Number of rejected prints Percent of late orders New products and services,Amount of employee training Amount of technology training Sales from new product sourcing,TBD Increase by 20% Zero Increase by 30%,1% 0% 10% Increase,1 Session per month 1 Session per month Increase by 30%,,Financial,Customer,Internal,Learning and Growth,,$100,000 Increase by 5% Maintain,Measures,Targets,Strategy Map – Initiatives,New Price Comparison Report,Monthly sales promotions New Frequent Customer Sales Program Employee sales and product training program,Operator and lab training program Daily services backlog report New products and services program,Employee training program Technology training program Three purchasing trips,,Financial,Customer,Internal,Learning and Growth,,Mission,Core Values,Vision,Strategy,Balanced Scorecard,Objectives,Strategic Initiatives,Strategic Outcomes,Motivated and Prepared Workforce,Effective Processes,Delighted Customers,Satisfied Shareholders,Adapted from Kaplan, Norton,Targets,Measures,,Employee Rewards,Operating income,Returning new customers Customer complaints Number of items per invoice,Rejected prints Late orders New products and services,Employee training Technology training Sales from new product sourcing,Increase by 20% Zero Increase by 30%,1% 0% 10% Increase,1 per month 1 per month Increase 30%,,Financial,Customer,Internal,Learning and Growth,,$100,000,20% of net income,Employee Rewards $25,000 Equally to Five Managers,Sales Price Comparison Report,Monthly sales promotions Frequent Customer Sales Program Returning new customers Customer complaints Number of items per invoice,Rejected prints Late orders New products and services,Employee training Technology training Sales new prod. sourcing Three purchasing trips,1 per month Functioning Increase by 20% Zero Increase by 30%,1% 0% 10% Increase,1 per month 1 per month Increase 30% 3,Financial,Customer,Internal,Learning and Growth,,Monthly,10%,10% 05% 05% 10% 10%,00% 10% 05%,10% 10% 05% 10%,Measure or Initiative,Target,Weight,Employee Rewards $25,000 Equally to Five Managers,Sales Price Comparison Report,Monthly sales promotions Frequent customer sales program Returning new customers Customer complaints Number of items per invoice,Rejected prints Late orders New products and services,Employee training Technology training Sales new prod. sourcing Three purchasing trips,$ 2,500 0 0 2,500 2,500,$ 0 2,500 0,$ 2,500 2,500 0 2,500,Financial,Customer,Internal,Learning and Growth,,$ 0,No,Yes No No Yes Yes,Yes Yes No,Yes Yes No Yes,Measure or Initiative,Bonus Amount,Green?,10%,10% 05% 05% 10% 10%,00% 10% 5%,10% 10% 05% 10%,Weight,Total Number of managers Amount per manager,$17,500 5 $ 3,500,Total,Total Balanced Scorecard Emplo
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